00:00There are often difficult times in business where bad news needs to be delivered and you might be the lucky
00:05leader that gets to deliver it.
00:07Whether it's with employees, clients or stakeholders, informing them of problematic situations or negative news can be stressful and emotionally
00:16taxing.
00:17Forbes offers these professional tips on how to deliver said news in the most sensitive and effective ways.
00:24Communicating in a respectfully direct way and taking responsibility for any part you may have played will go a long
00:30way.
00:31Philosopher John Rawls describes the veil of ignorance and Scott Hitchens from Interact Software suggests you do exactly that to
00:39ensure empathy.
00:41This concept means not slipping into not considering the other perspectives in the bad news equation.
00:46It may be best to create a draft and read it as your audience.
00:51Remain curious about assumptions and anticipate a variety of reactions.
00:56Be prepared.
00:57In other words, plan in advance, including potential questions and use straightforward language rather than beating around the bush.
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