00:01Train travellers using rail cards will face extra verification checks in a trial starting
00:07in April. The Department for Transport says the move could save £20 million a year while
00:13preventing passengers from being wrongly penalised for mistakes. A separate scheme will let passengers
00:19who buy tickets through third-party sellers, like Trainline, claim compensation directly
00:24for delays or cancellations. Currently claims must go to the train operator which can be confusing.
00:31The new system will include a simple verification step for rail card users whether tickets are bought
00:37online at machines or in ticket offices, aiming to make travel fairer and clearer for everyone.
Comments