00:00Hello, sir.
00:02Hello, we're here to check in for the Airbnb.
00:04Sorry, sir?
00:05This is the Airbnb at 19 Gold Coast, right?
00:10Yes, sir.
00:13Yeah, we...
00:14Dan and Carol Goodwin, we've got a reservation for today.
00:19Sir, we already have somebody inside here, sir.
00:22There's somebody already inside here today, sir.
00:25What are you talking about? We're... Hold on.
00:28March 1st...
00:30Sir, what's your name, please, sir?
00:33Um, uh, Dan and Carol Goodwin.
00:36One second, sir.
00:39Let me... Hold on. Let me bring up my email.
00:41For March 1st?
00:44Yeah.
00:50I have a email right here.
00:52Sir, you've got... You've got Wokings for...
00:55For March 1st, 2027.
01:01No, no, no, no. It has to be today. I booked it specifically for today.
01:06Sir, you booked it for today, but for next year today.
01:09Yeah, for the next one. Starting today for a week.
01:11For 2026. I... That's what I...
01:13It was 2026.
01:14I've got it here. I've got it here.
01:17Check your phone. Check your phone, sir.
01:20I think you've got squirrel inside your brain.
01:25Um...
01:34Okay, but this is an Airbnb, so we can use this place, right?
01:37Like, can we...
01:38There's somebody here.
01:39There's family here.
01:44I don't know what we can do.
01:47Um...
01:47Okay, do you...
01:48Do you have any other, like, locations or anything?
01:50Like, do you own...
01:51All full! All full!
01:54All full?
01:56Everywhere full!
01:56Like, is there anything...
01:57Can we...
01:57Can we pay you extra?
01:58Like, what...
01:59Is there anything we can do...
02:00You want me to kick a family out?
02:01We really need this place.
02:02Like, what...
02:02You want me to kick family...
02:03We're visiting families here.
02:05Like, we...
02:05This is really...
02:07This family with kids.
02:08I want me to kick family and kids out.
02:11No, I don't want you to kick family...
02:12But I just want you to have a place for us.
02:14Like, we...
02:15Sir, this is not me.
02:18Sir, this is not Bethany here.
02:20Okay, okay.
02:21Um...
02:21Can we get the money back, please?
02:23Can you just, like, refund us the Airbnb reservation?
02:25Because, obviously, we, like, made a mistake.
02:27Sir, no cancellations.
02:29There's no cancellations.
02:30Dude, it's a year from now.
02:31You'll obviously be able to get someone.
02:33Sir, that's so important.
02:34That's no cancellations and no cancellations.
02:37Okay, we can...
02:37We can stay with your family.
02:39We can stay with your family.
02:40It's like a one-bedroom flat.
02:42Okay, we can...
02:43We can sleep on the floor.
02:44Okay, um...
02:44Can we...
02:45Can...
02:46Okay.
02:46Can you refund us?
02:47We come here every year.
02:49We can do the reservation in a year.
02:51We just need the money now in order to get, like, a place to stay.
02:54You can stay...
02:55You can go next year.
02:56Fine, it's fine.
02:57Because you're good working for it.
02:59No, but we...
02:59That's ridiculous.
03:00Man, come on.
03:01We need the money now.
03:02Like, this was obviously a mistake.
03:04I'm so...
03:04I'm so...
03:05Yeah.
03:06We're really jet lagged.
03:07Come on, dude.
03:09Please.
03:11I can't do it.
03:12Okay, I know.
03:13I know.
03:13I'm sorry.
03:14This is my bad.
03:15I...
03:15I know.
03:16I know.
03:17I know.
03:18Okay.
03:18Why didn't they even let you do a year in advance?
03:19I don't...
03:20Why didn't you let us do a year in advance?
03:22That's ridiculous.
03:23I don't think you could do that on the app.
03:24It's not me.
03:25I'm not AB&B himself, sir.
03:27You do it yourself.
03:29You've got a pain in your brain.
03:32Okay, no.
03:33Listen.
03:33We're not going to be homeless for the night.
03:34We're not going to be homeless.
03:35Listen.
03:35We're not...
03:35It's okay.
03:36It's okay.
03:37Get out of the house, sir.
03:37It's going to be fine.
03:39No, no.
03:39You need to refund us.
03:40Like, this is...
03:40This is definitely illegal.
03:42This was a mistake.
03:42This was a problem with the...
03:44With the system.
03:45Like, I obviously would not have...
03:46Because you've got discounted price, sir.
03:47I would not know.
03:48Because you've got discounted price, sir.
03:50Some sort of glitch in the app.
03:51I would have obviously not have made the reservation a year in advance.
03:53You've got discounted price, sir.
03:55And it says no cancellations.
03:58No refunds.
04:02Listen.
04:02Okay.
04:03I know it says no cancellations.
04:04Even if I give you refunds, sir.
04:09It could take three to seven working days.
04:16Sir, even if I give you refunds, it's going to take three to seven days, sir.
04:22Have you not got cash?
04:24You got cash?
04:26Just so we could go somewhere.
04:31You're leaving us out on the street here.
04:33Reservation code is...
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