00:00The new Act is very new, 1st of November coming in, so it's going to take a time to
00:09bear down and we know older people are finding all that change really hard and so that's important
00:17that we work through that with the Department and provide advice to the Minister about anything that
00:23we think can be improved. The thing we're hearing about most is the waits for assessments, the delays
00:33in finding providers. There's been a huge spike in applications. There's also a real concern about
00:43the prices that providers are charging and what people will get for those prices.
00:52Ongoing concern that we've heard, you know, prior to the Act coming in place as well is
00:58people just finding it hard to navigate MyAidCare to get into the system to find out what they're
01:07eligible for, what to do if they don't get the service they want, if they can't afford it, you
01:13know, that sort of navigation process. We provide written advice to the Minister after every meeting
01:21he came to our first meeting and he's coming to our next meeting as well. So he hears from us
01:31around the table and provides his response to some of the things that we're saying. He's very
01:40receptive to what we're saying, very interested in what we're hearing and the advice that we can provide.
01:49When you sit in government, you see a problem, you develop a strategy to deal with that, you develop a
01:56policy, you put it out. But what you miss is what impact that has on people on the ground. So
02:07it's just so
02:09important to hear how people are living their lives and what they need to help them have a better life
02:19life is what the public service is all about.
02:24You're speaking to the people on the ground.
02:27I'm sorry, but I'm sorry.
02:27I'm sorry.
02:27I'm sorry.
02:27I'm sorry.
02:27I'm sorry.
02:28I'm sorry.
02:28I'm sorry.
02:28You
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