Growing so fast. Over my head.

Richard Blank

The one myth in the telemarketing industry is that every single telemarketer calls you during dinner. That is absolutely not true. Not every vertical sales talk is high-end real estate. There are some incredible individuals out there that making receives phone calls and do it ethically. They really are artists of speech, they really have honed their crafts and they believe in it.  In his appearance on The Inventive Founder podcast (also known as the Inventive Journey podcast hosted by Devin Miller of Miller IP Law), Richard Blank, CEO of Costa Rica’s Call Center, detailed his "Just Not Take It Personal" business technique.  The technique is a mindset shift designed for leaders and entrepreneurs to handle rejection and professional turnover without emotional burnout:  Emotional Resilience: Blank emphasizes that when a high-performing employee or long-term client leaves, founders often feel "crushed" or betrayed. The "Me Today, You Tomorrow" Philosophy: He reframes departure as a natural progression. Just as a founder likely moved on from their first job to pursue greater things, employees have their own "stages" of growth. Fulfillment of Obligation: Blank argues that if you have provided respect, stable employment, and investment in someone, you have fulfilled your professional duty. Detaching from Outcomes: The technique involves accepting that you cannot control or fully know what is happening in someone's personal life that drives their decisions.  This philosophy allows a leader to maintain a "happy circle" within their organization by prioritizing the well-being of those currently present, rather than dwelling on those who have moved on.   https://youtu.be/kO1acJUQ7xE

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00:00you had to deal with you know bringing on additional teammates and delegating and all

00:03those things so kind of how did it go from starting out with maybe probably a core small

00:08business building it and what are those kind of lessons that you learned way over my head

00:14when I was cutting it close to be able to get my accounting done to hit the payroll because you're

00:19up to 36 seats I realized I needed someone to help me I got 15 phone calls I got a

00:23return and

00:24I got training classes so it's not like it wasn't a priority but there are people that do enjoy

00:30accounting when to me it seems like a chore but I knew that I was in over my head because

00:37I was

00:37growing so fast and I just didn't want to make that sort of financial or legal mistake so I had

00:44to bring in the right people are you reducing your profit margin in my opinion you're actually making

00:48money because you're retaining a client instead of losing somebody so it's almost like a very good

00:53insurance policy and and these people could be multitask as well they just don't have to crunch

00:58numbers for you they can sit in on meetings and give you a certain perspective in regards to a client

01:03or how we would be writing a script or doing quality assurance and it's amazing to me people from

01:09departments that have nothing to do with another department might have a contribution and that's

01:14what's wonderful about things like that

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