00:00Where they continue to fail, badly, is with team travel.
00:05Team travel gets hit with an F for the second straight year,
00:09and the biggest gripe is the team's plane.
00:12It has to be the plane.
00:13Because I tell you, like, off the record, the truth, like, about the travel.
00:17Oh, it just tells on the record the truth.
00:18Well, I mean, true, we were as on time as we ever could have been.
00:21The hotels were phenomenal this year.
00:24And the promise of everything, to shut the road down, boom, on the plane, up and out of them,
00:29which leaves one thing and one thing only is the plane, because everything else was phenomenal.
00:33Mike runs a tight ship, tight schedule.
00:35We do not have any delays.
00:38And we're up and out of them, and we beat time back, usually, because of the jet stream.
00:42Sometimes you have a tough flight out west.
00:44But, yeah, we doubled down coming back from Denver.
00:48So it's strictly just the plane, because everything else is great.
00:50Like the food they give them on the road.
00:52You've seen the TikToks on that.
00:54It's way, way, way better than I ever had.
00:56Well, players report ongoing issues with the food program, which receives low scores for quality, variety, and nutritional value
01:04due to reliance on off-site meal preparation, according to the report.
01:10Addressing both the airplane and food program are changes that would meaningfully improve players' experience.
01:17That is what they are indicating in the report.
01:21Okay.
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