Royal Mail staff say letters sit undelivered 'for weeks'

The BBC have reported that postal workers say some letters sit in postal depots for weeks.

Transcript

00:00More than a dozen Royal Mail postal staff from different delivery offices, including those in

00:05London, claim rounds are being missed on a daily basis and parcels are being prioritised over

00:11letters as they are stretched beyond capacity. According to the BBC, postal workers told the

00:16organisation that some letters sit in postal depots for weeks, while the union representing

00:21them describes Royal Mail as a company in crisis. Royal Mail said that the company wants to reassure

00:28customers in London and across the country that the vast majority of mail is delivered

00:33as planned. However, Royal Mail said it understands how frustrating it is when post does not arrive

00:40as expected.