00:00So good afternoon, warm welcome. So we are going to talk about AI agents. You know you've
00:10heard about James Bond, secret agent and today we will show you more secrets about AI agents.
00:18I made this picture using AI. Can you guess which tool I used for the picture? Yes, nano
00:27banana, which is part of Gemini by the way. So I told it to make an AI agent with an Indian
00:34look and feel. So you know it's come up with Shiksha AI, right? So before I delve into what
00:42are AI voice agents, yeah I'm Kamal Bijlani, Kamal at amritaai.org and I'm here in Delhi,
00:52Faridabad. We have 10 campuses at Amrita, but I am here in Delhi, Faridabad, just so you know.
00:59And so what would be best is I will give you a very short demonstration of an AI agent in Hindi,
01:09right? Everybody speaks Hindi. Can you raise your hand if you do? Wonderful. Great. So
01:16this particular agent that I'm going to show you is a doctor appointment demonstration, okay? So let's
01:30say somebody from anywhere, from any rural area, just picks up their phone, presses a button and they
01:37talk to someone on the other side and they can make an appointment or they can get a consultation
01:43or whatever. That is the idea. They don't have to travel 50 kilometers or whatever. And this is
01:51the demo. This is the scene and this is the AI agent and I will be mimicking the voice of the person
01:58who is using this AI agent and she will be talking to us. So hopefully the network…
02:05I amrita hospital. I amrita hospital. I will help you to take an appointment with a doctor. Do you have any
02:12lakshan? Yes, yes. I have my hand in my hand. I have a little lalpant and I have a little
02:20little kujli. Okay, I have understood. Do you have any other lakshan? No. Okay. I have a
02:31appointment with Dr. Molisha Bhandari. Do you want to take an appointment with Dr. Molisha Bhandari?
02:38Do you want to take an appointment with Dr. Molisha Bhandari? No.
02:43Do you want to take a appointment with Dr. Molisha Bhandari? No. Is the answer?
02:50My name is Kamal. Yes, Kamal. Thank you very well.
02:56My name is Kamal. Thank you very much. Please tell me your phone number.
02:58My phone number is 8-123-49-1234.
03:09Thank you very much.
03:12So that was a voice agent, let's give it a big hand.
03:42So, what did the voice agent do? I just want you to be aware of it. The voice agent took my symptoms, right?
03:48I said, I have a headache in my hand, a headache, a headache, a headache, a headache, and then he took a name of a doctor, which took it from the database.
03:58It's not that it's no one's name. Molesha Bhandari is a dermatologist, by the way, right?
04:04So she took out the name from the symptoms the AI agent did, triaging.
04:10It means, which doctor is required. Then she took out the right name.
04:15There are 150 doctors in America, right?
04:19So according to the list, according to the symptoms, she took out the right name.
04:24Then, after keeping her, she asked me my name and the phone number and the appointment time and day.
04:34She asked her, when she got all the information, symptoms, doctor, patient name, patient phone number, and time and date of appointment.
04:43So the agent did all this work, gave all the information, and he came to our database, and went to our administration, and I will have a WhatsApp message.
05:01So is this clear, what a voice agent can do, it also has the built-in intelligence of the AI tools behind it, okay?
05:13And it is, we are able to talk with each other.
05:16So as a demonstration later, we can now try to imagine how we can use this for education in India, big time, right?
05:27So as I said, I was a patient, AI agent, and he gave the doctor's name in the database, and the admin staff gave information to the admin staff.
05:38So there was speak, there was understand, there was recommend the doctor, there was act, and then there was confirm.
05:48She asked me my name, phone number, whatever.
05:53Now, let's go to the Indian, you know, education situation.
05:58Where are we under pressure?
05:59Especially looking at it from a school's point of view, there is, you know, 20 crore plus students, that many schools.
06:10You know, the counselor ratio is there.
06:12As per NEP, it is 1 to 500, but in practice, it is much lower, you know?
06:16So all these issues we have big time.
06:21And here is a list of issues that we face, right?
06:26Like admission confusion, am I in the right place, scholarship unawareness, two-thirds of scholarship eligible students never apply.
06:36What does that show?
06:37That they don't know that they are eligible.
06:39How to apply?
06:40Where to apply?
06:41You know, is the late doubt resolution, counseling access, and parents can't guide, you know, the new gen people, because it's very hard for them to communicate.
06:55There are 22 official languages in India, and you know, we don't have all the softwares for all the websites for all those people.
07:03So what does an AI agent do?
07:07It is 24 by 7, it handles volume, it's personalized to me, it's multilingual, it's low cost, and it completes the job, right?
07:16So, the local language AI agents can be used for admissions, they can be used for tutor booking, parent support, schemes, scholarship, exam preparation, career navigation, and so on.
07:31All this, just like you go to chat GPT, and you type in and type in, here the differences, it will know your name, it will keep your history, so that when you come back next time, right?
07:45It will remember you and say, yeah, oh, you were the one who came last time, and let's continue the session.
07:51So, we have built a mental health AI agent along those lines, because it remembers that you had a problem where somebody was bullying you, so it first asks you about that.
08:06Arre, last time, tumare problem thi friend ke saath, haan par pole gay, aaj mere daddy ke saath ladai ho gai.
08:12Jo bhi, whatever issue the kid is facing on that day, the chat bot and the AI agent will remember, and somebody remembering your problems and then just telling you about it itself makes us feel so good as humans, emotionally.
08:32So, there is a lot of scope for AI agents, right?
08:36And, oh, here is a physics tutor, so I'll give you another very short demo, hopefully it will work.
08:49Oh, sorry.
08:59I've lost this.
09:06Divyanshu, can you come here for a minute?
09:14I'll continue with the PPT, and once we find it, I'll try to show you this agent also, so that we can look it up.
09:22So, just to, once I find the link, I'll play it, but basically the AI agent can teach you physics, so you know, it can give you any concept, or math, or anything.
09:48Actually, and if you're doing your 12th standard and your attention about the board exam, whatever, it can actually help you.
09:55So, school agent support systems can be parent queries, homework, attendance alerts, tutor scheduling, weakness detection, total personalized learning can be done going forward.
10:10Because the AI can give you 10 questions, it knows which area you're weak in, and then spend more time in that area.
10:18Government and public educations, and so on.
10:25There is, everywhere these AI agents can be used.
10:29In the university system, we are already using it, by the way, since we, I come from school of artificial intelligence, and in Delhi area.
10:40We actually, our students develop AI agents, you know, many of our PhD, M-Tech, B-Tech students, they develop simple agents.
10:49And by the way, how long did you think, if you use a good commercial tool, the AI agent that I showed you, how long do you think it would take to build?
11:02Anybody wants to guess?
11:03One hour.
11:08One hour.
11:12So, yeah.
11:12And then you can keep fine-tuning it, you know, according to your text or prompts or whatever.
11:19So, it's really amazing.
11:20The technology is, you know, the way it's moving.
11:25These are AI voice agent platforms in India, Indian companies.
11:30Awaz.ai, Bolna.ai, and these are other international companies, but they also work in India.
11:39All of these companies are there, so technology is mature, available for immediate deployment.
11:46And this is, I feel, the voice AI technology and agents.
11:51So, it is voice on the front and it is AI on the back, as you are used to typing it through chat GPT, right?
11:59Combining these two can do amazing things for us and governance and trust framework and, yeah.
12:14This is also aligned with national education policy, NEP 2020, because, you know, everybody gets access.
12:21There is technology, multilingual, and holistic.
12:27So, AI agents plus human educators.
12:31You know, we still need to stay in control.
12:34All these AI agents can work for us.
12:38The technology is there.
12:39And this is the future.
12:44AI agents will scale the support.
12:47I'm calling all of this as support roles, you know, whatever the roles that I was showing.
12:52But the educators will have to scale the impact and work them out.
12:57So, to wind up, thank you very much.
13:05I'll just take 30 seconds to see if I can find the demo, then I'll show it.
13:09Otherwise, we'll go to the next one.
13:27Can you hear it?
13:41I need a little more volume.
13:43Okay, I've set you the volume.
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16:50Thanks.
16:52Thank you very much.
16:53One of the things I can do is to know you can do this этого artist.
16:54the voice agent, almost like a normal person and make jokes with it, you know, give it
17:01confusing things and then you can also tell it to teach you the way you want to be taught.
17:07That is the way, because it is not my… you know, when I have a teacher or a professor,
17:13you know, I am so scared of them.
17:15I can never be so open and friendly with them and say, hey, teach me this, what about that,
17:21what about this.
17:23So this, I hope you got the idea that it opens up a whole world of possibilities.
