- 19 hours ago
ESSENCE's own Charisma Deberry recently sat down with three tech professionals to discuss what it's like being a Black leader in tech and how they bring their full selves to work at Upwork, the world's work marketplace. They discuss Upwork's initiatives and practices to make all employees feel included.
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00:00Hey, everyone. Welcome to another episode of Fsense Live. We partner with Upwork to bring
00:06you an exciting panel all about Black leaders in tech, a look from the inside. We are going
00:11inside with Upwork, which is the world's largest work marketplace that connects businesses with
00:18independent professionals. They serve everyone from one-person startups to 30% of the world's
00:24Fortune 100s with a platform that enables companies and freelancers to work together in new and
00:30exciting ways. This company knows they cannot fulfill their mission to create economic opportunities
00:35so people have better lives without dedicated strategic investment in diversity, inclusion,
00:42and belonging. As Upwork continues to grow, they are especially interested in attracting the top
00:49Black talent. As a leading tech company, we wanted to have a real conversation with Upwork employees
00:55about their experiences as they change how the world works. I'm so excited to introduce you all
01:02to three amazing Upwork employees who are really game changers in their own right. Hi, everyone.
01:08I'm Sam Bright. I'm the Chief Product Experience Officer at Upwork, and my team and I are responsible
01:13for product, design, research, and writing, customer support, community, talent success, trust and safety,
01:20including risk and payments, business development, and new businesses on the platform.
01:26Hello, everyone. I'm Stephanie Leonard. I'm the Director of Contingent Labor with Upwork.
01:31We manage our internal freelancers, so all of our non-corporate employees. We manage everything
01:40end-to-end lifecycle from the moment they are onboarded to the moment we have an engagement
01:45separation. So we act as almost like a recruitment talent acquisitions team all the way to an HR
01:53generalist. Hi, everyone. My name is Sarah George. I am a sales manager at Upwork, leading one of our
02:01account management teams. And what that means is I lead a team of eight who is responsible for consulting
02:09our clients on how to best leverage the Upwork solution to solve their business problems and
02:14challenges. Fantastic. As I said, these are all bosses, right? I know, everyone. So tell me,
02:22what is it like to work at Upwork? Can you tell us a little bit about your experience at Upwork, Sam?
02:27Yeah. Upwork is, like you mentioned, first of all, thank you for having us with you today and with the
02:33audience. But as you mentioned, Upwork is the world's work marketplace. And we are deeply committed
02:39to enabling people to work the way they want to work, enabling multiple ways for folks to work on
02:46our platform. So that means bringing people who are independent talent located around the world and
02:52that we have independent talent who are part of our teams who are helping us fulfill the needs for our
02:58customers. And so we see the world of work changing. And it's so exciting for us to be part of enabling
03:05that world of work to change, because we believe that is a path that's going to create more opportunity
03:10for more folks. That is so fantastic. So D&I, let's get into it. D&I or DEI are some of the popular
03:21acronyms that we often hear in HR. And more lately, we're hearing it in the tech industry and even
03:26spreading out into entertainment. As Black leaders in tech, what does this terminology mean to you
03:32personally and in your daily work experiences? And I'm going to ask you to break down those terms for
03:37people who aren't familiar. So D&I is diversity and inclusion and DEI is diversity and some say
03:46equality and inclusion. And so for me, as a Black female in corporate America, it means a lot.
03:56It means, you know, how do we break those barriers? How do we shatter those glass ceilings that we all have
04:04encountered at one point in our career? But for me, it's important to work for an organization that puts it
04:11first. I have always been with the mindset that I hate to say it, but initiatives like affirmative action in D&I,
04:22sometimes I feel like we put a bandaid on the real root cause of what's happening, you know, behind closed
04:28doors. And, you know, for me personally, what I would like to see is a shift in culture, you know, getting
04:35away from the good old boys club, you know, making sure that I see someone like you and I, you know, at the
04:43table, at that leadership role. And I can definitely say that I'd see that at Upwork. There is a huge
04:51initiative, you know, to make sure that we are creating that space for awareness. We're creating
04:58the space to start the conversations on how we can improve that internally. But more important,
05:04we're walking the talk, you know, so we're not, you know, kind of throwing stones and hiding our
05:08hands. We are definitely, in my opinion, in so many different departments within the organization,
05:16you have seen a shift. I'm new to the organization, but just in the short period of time that I've been
05:22there, I can definitely say the space is there for awareness. Yeah. And that is so important to have a
05:30seat at the table. I mean, here at Essence, that is, that is our main focus is giving diverse peoples a
05:37seat at the table for their voices to be heard. Sam, so you are a really big boss, I'm hearing. You lead
05:44a team of over 800 people. How do you effectively lead teams that you've never met in person and
05:52ensure that they feel supported and safe in their professional career at a company like this?
05:57Yeah, no, it's an excellent question. I think, you know, it all starts to some extent with how I
06:02joined Upwork. Like I joined Upwork in November of last year. And as everyone knows, it was in the
06:07middle of the pandemic and sheltering in place. And so it was a really unique experience,
06:14like going through an interview process with, you know, my boss, the CEO, my peers on the leadership
06:19team, and all virtual, never meeting them directly. And then getting an offer, signing the offer,
06:25getting the laptop mailed to me and saying, hey, go, go make things happen. It was very different from
06:32what I had experienced in my professional career. However, up until that point, however, I think this is
06:38going to be a more and more common experience. And so for me, it's especially resonant in joining
06:43Upwork that's been, you know, a 20-year innovator and leader in work where independent talent and
06:49entrepreneurs, like can work with businesses across sizes and locations. And that means that
06:55work doesn't have to be tied to having a badge or to a specific location. And that starts to level
07:01the playing field in many different ways. So but then my team, though, you know, as I've gotten a
07:07chance subsequently to meet some folks in person, there's a lot more that I hope, hope to meet over
07:12time, we found multiple ways to connect. And so that can be through a meeting over Zoom, or a happy hour
07:18with the team, or a Slack channel, or like even just the good old fashioned, you know, happy birthday cards
07:26and, and flowers and other things to stay in touch with with leaders and and team members and help us
07:33build a culture where we're connected regardless of geographic boundaries. So I believe that over time,
07:40we're going to see even more and more tools emerge. And Upwork is one of the, you know, massive
07:50platforms that enables this, that unshackles us from some of the traditional ways of working,
07:56and as a result, gives a lot more flexibility to employees, and helps companies be able to scale
08:03up and tap much wider pools of talent. Absolutely. And you know, for a lot of people, we do we're
08:10excited to see new resources emerge, as it does seem like even now that work from home will continue
08:17for many of us for the foreseeable future. And to that end, Sarah, as the company has pivoted
08:24into a more of a work from home environment. How would you say Upwork has successfully fostered an
08:31environment of belonging while working remotely? Because it can be very hard to bond with your
08:37teammates when you're working in a remote environment. Yeah, that's exactly right, Charisma.
08:42And you know, it's an interesting dilemma at Upwork, considering that we do have and have always had,
08:48I would say such a strong culture. And it's been a real integral part of our identity, I would say.
08:53So in just full transparency, it definitely was a struggle. I'm sure a lot of organizations were faced
08:59with similar things in the beginning. However, I think because of that strong culture that we do have,
09:04we really were able to band together to foster a true sense of the community while working apart. So,
09:10you know, as corny as embarrassing as this may sound, I definitely was one of several folks that
09:16stepped up to create, I'll call them unique, so to speak, virtual events. So some things that we did,
09:23you know, last year and even continuing our talent show, we did a virtual version of Lollapalooza,
09:30seeing that one of our offices, you know, the one that I'm closest to is in Chicago. But it was really
09:36important, at least when we were hosting these events, that we didn't just do happy hours. I think
09:41like a lot of us got very, I can say this, I'll speak for myself, but Lollapalooza, a lot of booze
09:47consumed, a lot of empty wine bottles happening during some of the lockdown. So to kind of, I say,
09:53diversify, no pun intended, what we were doing, we, you know, did things like a virtual clubhouse session,
10:00which I guess is all virtual. But we did like spoken word and poetry slams. We even like did parody
10:05songs of Lizzo, Kanye, Cardi. I think something that's really separates Upwork is just that we
10:11are really good at making like a fun, but also inclusive atmosphere. And I can say that we really
10:18do let the culture, so to speak. And I mean, to say like black culture, sign through and we highlight
10:24that. And a lot of, I would say like our, you know, fostering of environment or virtual events
10:29that we put on to keep that culture going. Now, Sarah, I love that. And I hope that my boss
10:36is listening. None other than our deputy editor. I hope you heard about all of these fantastic,
10:41fun work events, but we're going to have to get you to have a virtual essence festival. Okay.
10:48Have essence festival on that list, Stephanie. So, you know, you mentioned earlier that you joined
10:54Upwork only several months ago, but that you've been brought into such a strong culture. What has
11:00been your experience working with the company that's been so vocal just outwardly about their focus
11:07of DEI and DNI with black employees? So I actually attended an event today that one of our employee
11:18resource groups partnered with the women's employees group to do today. And it was an amazing conversation
11:28about black women equal pay, you know, within the workforce. And so it's that type of awareness and
11:36those events that I feel like I see an event every day on, you know, rather it's, you know, BNI,
11:44which is black initiative network or women's or, you know, LGBTQ community. And so I just feel like
11:53in our busy everyday work that again, the organization has created that space. You're
12:00going to hear me say that a lot because that's what it's about for me. It's creating that space to be
12:05your unapologetic self. It's creating that space to be completely transparent. It's completely, you know,
12:13just being who you are. And I would like to say, and I know it's going to sound a little cliche,
12:19I don't feel a difference at Upwork. I don't feel, you know, that I'm getting a different,
12:25you know, support from my chief human resource officer because I'm a black female. I feel like
12:31the support is there no matter what your nationality, your gender, your race, your religion. And it's a
12:41breath of fresh air to be in an organization that I don't feel that difference. I don't feel like
12:48I'm a black female that I now have to act a certain way or attend a certain event or to be a certain
12:56way because I'm looking over at Sam, I'm looking over at Sarah and they're being their unapologetic
13:02selves. And they're giving me kind of the thumbs up. Yes, you can say or do why.
13:08And I love to hear that because I do think that it's very important when you come from a diverse
13:13background, not to feel other in a working environment. So when you say that, that sounds
13:18amazing to know that even though, you know, you come from a diverse background that you aren't made
13:24to feel separate and put into these, these boxes based on your background. So I love that. And to that
13:30point, I want to know what, what do you all feel that Upwork really does well when it comes to inclusion
13:37in your working environment and belonging, especially in comparison to some of the other
13:42tech companies? Yeah, no, I think that one thing that's always stood out to me and Stephanie touched
13:47on a little bit is this concept of authenticity, right? That I think is kind of backed up by this idea
13:59that I always think in my head when I think about Upwork and kind of their journey. I've been at the
14:04organization for four years. So I've kind of seen a lot change. And something that I said one time
14:10quoting, it's a quote that I always have in my head is like, ideation without execution is delusion.
14:16And I feel that a lot of times when organizations, they, you know, say, oh, we want to be inclusive,
14:22and we want to, you know, do D&I, and we're going to do this. And hey, here's like a Black Lives Matter
14:27hashtag on our on our page. It's like, okay, great. But what else are you doing? Right? Is it just the
14:33idea? Or is it the execution? Is it actually performative? Or is it action based? And I think
14:39that the way that, you know, Stephanie, you said, like, Sam, myself, you can all be our authentic
14:45selves. I think that is part of the action that can take the idea of D&I and inclusion and equity
14:51and really bring it forward in what we're actually doing and the leaders that we're elevating and the
14:56work that we are doing. That's phenomenal. Sam, what's it like for you to hear these glowing reviews?
15:05Well, it just raises the bar of more we have to continue to live up to. I mean, it's exciting to
15:11hear this from, you know, from our colleagues and our teammates. But I want to build on it for a second.
15:18I think one of the things that, you know, I love about Upwork is that the same conversations
15:25that are happening behind closed doors, figuratively speaking, with the leadership team are the exact
15:30same conversations that are happening out on stage with the employees. This is something that is, like,
15:36congruent and consistent throughout. It's not just about gestures. It's about actions. It's, you know,
15:42good intentions and passion aren't enough. Like, at Upwork, like, we are focused on how we can
15:48pull diversity and inclusion and belonging throughout our entire culture, our entire
15:55organization. And we view it with sort of the same strategic focus and rigor and discipline as we would
16:01a top line business objective. And so that means, you know, not just, you know, giving voice to it,
16:09but being very intentional in how we are operating from day to day, making sure that we're creating an
16:14inclusive environment. That means hiring, right? Like, I'm shameless, we have many roles in our
16:20product and experience organization, that I would love to fill with excellent talent, I would love to
16:27have talent that is, you know, diverse, that will come in, and that will have an impact and continuing
16:33to build a platform for the world's work marketplace that reflects the world and enables everyone to feel
16:39welcome on the platform, both clients and talent alike. And I know that my peers on LTE, I know that,
16:46you know, Sarah and Stephanie as well, and all their teams, like, everyone is committed around making
16:52this a place where people can bring their whole selves to work, where they feel comfortable working,
16:58and where they can't wait to tell their friends about coming and being part of Upwork.
17:04And that's phenomenal. Stephanie, you also are a boss in your own right, okay? In your role,
17:12you manage a global team, global, a global team of professionals. And how has managing a global team
17:22really shaped your views or changed your views about D&I? It's definitely changed my views. You know,
17:30this is my first time really managing a global team, and so there are many aspects of managing
17:37a global team that I don't think people really think about. You know, just certain simple things
17:42like time zones and being very, you know, intentional, you know, that I'm not making my, you know,
17:49international arm of my team, you know, conform to what we have here domestically. You know,
17:56so I have individuals in Serbia and the Philippines and India and Africa, and I have to be cognizant of
18:05time zones differences. So just something simple, you know, around that is definitely
18:11shed a light on how I work and interact with them day to day.
18:15It is so important to feel supported by your team and to understand that you have a resource in your
18:20working environment. I think that's tantamount to a lot of the other benefits of a workplace,
18:27just to know that if something happens, you have people who care enough to look out for you. So I
18:34love that, Stephanie. Sam, the pandemic turned the world upside down, and our assumptions about work
18:41and our work-life balance are changed forever. How do you see these changes impacting work and D&I,
18:48especially at Upwork? Yeah. Thank you for the question. I think fundamentally,
18:55as our preconceptions about work have completely changed, as we all work from home, in many cases,
19:04and the knowledge economy, we're learning that work should not be limited by some of the historical
19:11limitations that have been in place. Like, it should not be limited by who you know,
19:15where you live, whether you have a company badge or not, like your driving radius near a company
19:20location, having to sit in traffic and commute to go into the office. And so that reevaluation
19:29that both clients, companies are going through, and talent, team members are going through all at the
19:38same time, means that work the way that we've historically known it is changing. And that means
19:44in many ways that underrepresented groups that may have not had the same level of access in the past, or
19:51may not have, you know, been able to be included because of some of those historical limitations that
19:57are now dissipating. Like, they're going to have greater opportunities in this new world of work. And that's incredibly
20:04exciting, because it means that technology, when used properly, can help bring scale towards leveling the
20:11playing field. And that's what we're seeking to build with Upwork's work, you know, Upwork is the
20:16world's work marketplace. Enabling talent, no matter where they live, who they know, what school they went to,
20:22like, what their connections were. I think we talked earlier about disrupting the good old boys club,
20:28like, have access to the ability to make a living, to work with, you know, Fortune 100 companies,
20:34to work in new areas that folks are looking to expand into. I mean, we know that a lot of freelancers
20:42on our platform have full-time jobs, and start with Upwork as sort of, you know, a moonlighting gig
20:47that they do on the side, and they learn new skills, they determine new opportunities, they find new
20:53passions. And then they end up using that to support their families and continue to scale up their
20:59businesses and become entrepreneurs. And so I think as this barrier of, you know, location, on-premise,
21:05nine-to-five employment is out of the way, companies will be better able to diversify their teams beyond
21:13the limits of their locales. And for those of us who, like, are not just, you know, going to work,
21:19but are working in furtherance of a mission, which is what unites Stephanie, Sarah, and I,
21:25and why we're at Upwork. We want our work to impact society in a way that creates a legacy that outlasts
21:32us. That's super exciting. And so we see, like, a remote-first approach as a way that many
21:37organizations are going to make significant strives from an action perspective towards their DEI goals.
21:43And so, like I said earlier, it's exciting to be building that, not only to be servicing our
21:48customers, but also to be advancing the causes that many of us so deeply believe in, in terms
21:54of giving more access to people around the world to fulfill their dreams.
21:59Yeah. And you know what? I love that because I actually am a fully remote employee, which is very
22:06rare in journalism, but I'm fully remote and it has changed the opportunities that I'm able to do,
22:12even in my workspace, the things that I'm able to cover or how I can enhance visibility for the
22:19company across different divisions. Being remote is very important, but I don't think that this would
22:25have ever happened had we not had to change the way that we look at our work environment. So I feel
22:33like Upwork kind of led the charge in that, right? It's like the world is catching up to you.
22:42Well, we're just happy that people are moving in the direction that's going to create more access
22:48for people across the board. And to see technology play that role and disrupt work in the ways that we've
22:55had historical assumptions about is incredibly exciting. It's fulfilling. It's something that
23:01like I think many of us have signed up for. That's why we enjoy working at Upwork. And we're just eager
23:10for more folks to benefit from the flexibility that our platform provides so they can, you know,
23:16live the lives they want while being able to work as opposed to having to adapt their lives
23:21in order to work. And that's the upper difference. Absolutely. That's fantastic. Sarah,
23:30I think that it's pretty amazing that you are leading the Black Initiative Network at Upwork. Can
23:37you tell us a little bit about that work and what you're most proud of working and leading that
23:42initiative? Yeah, of course. So it's actually, I would say when you talk about the Black Initiative
23:50Network, which is one of our ERGs, one of our, I would say one of the earliest ERGs that we've ever
23:56implemented. When I think of the proudest thing or what I take most pride in is that there's a lot
24:03more than, there's a lot more people that look like me, I guess I should say, at the organization
24:09in that where, you know, I remember several years ago, been, as we call it internally, we would be,
24:17you know, all in one room. You could fill a conference room, a table of six and say, you know,
24:21this is big. Or I remember, you know, a few years ago when our women's ERG group hosted a women's
24:28summit and we said, oh, let's get all the Black women up in the front of the room and take a picture.
24:33And it was just arms like this. And I was like, this is it. There's not any more of us in here. So
24:40when I think about the journey and the, I guess, history, if you even want to call it that,
24:46of the Black Initiative Network, my most prideful moment would be that just,
24:50there are, we are a community that keeps growing and keeps thriving.
24:54As we keep growing and thriving, I would also say that the growth of that is a true testament to
25:02the DNI or the DEI efforts that Upwork has adopted and really put into practice. And another sense
25:10of pride that I would say within Ben is that, and again, I don't mean to like quote BET's the encore,
25:17if anybody's watching that, but I would say that we are the blueprint to what a successful ERG looks
25:23like. I mean, Ben, we are very, you know, we're always trying to figure out how are we going to,
25:29you know, drive, um, retention or, uh, hiring efforts or increase the diversity of Upwork.
25:36We're always focused on how we can give back to not just our Black community internally at Upwork,
25:42but also just those in the surrounding areas, whether it be Chicago or the Bay area, you know,
25:47so we really do try and strategize and figure out how we can really impact the lives of our Black
25:52employees, but also our community as a whole. And, you know, I'm biased, but I think we do that,
25:57you know, better than all the other groups. So I would definitely say it's a sense of pride for me,
26:03um, you know, just to see where we've gone and where we've grown in, in such a short time.
26:08Listen, you don't believe it. You can't achieve it. So I'm proud of you, girl. You keep up the good
26:14work. Okay. It is, it is, it is not on my, on my back alone. There is a team of amazing people,
26:21you know, work with me to do this. So we appreciate, I'm grateful for them all.
26:25Yeah. Shout out the Black Initiative Network. Y'all doing y'all thing over there. Okay.
26:32So, I mean, with that being said, you have the Black Initiative Network and as Sarah so eloquently
26:38stated, there's so much growth and she's seen so much growth with the company and continuing to
26:43build and recruit Black employees. What do you all look forward to as you continue to
26:49look to attract more Black employees to Upwork? That's a good question. Um, I, I definitely
26:55think, and I think Sam mentioned this early on, um, you know, now that I have my foot in the door
27:01and I see all the amazing work and, you know, the strategic goals that the organization has,
27:08I'm definitely reaching back out to my network and I'm making sure, you know, that they
27:14not just understand what Upwork, what their vision and their mission is, but more importantly,
27:20what the employees vision and mission are. Um, and I think that speaks volumes, you know,
27:26any organization can say, you know, here's our strategic roadmap, here are our goals, you know,
27:32this is what we want to do. But if your employees are not supporting that initiative and not, you know,
27:38really kind of behind the car, pushing you forward, then it doesn't really mean anything.
27:43But I can definitely say at Upwork, again, in the short period of time that I've been there,
27:48that I see everyone, you know, behind that car, pushing it uphill, and they're happy.
27:54They're sweating, they're mad, they're angry, but everyone has, you know, the same goal in mind,
28:01and it's how do we get Upwork to that next level. And so, because of that, I've, you know,
28:06reached out to several individuals in my network, and I'm like, hey, I need you to join this
28:12organization. And here's why. And so I think it lands different, you know, when your network is
28:20saying, hey, you know, Sam, I need you to come join this organization, because the pay is great.
28:26It's a completely different scenario, when you can speak to the truth, you can speak to
28:33the awareness, you can speak to the space, you can speak to seeing you and I, you know,
28:38with the seat at the table. And that is what's most important to me. And so I am definitely
28:44reaching out to my network, if they're looking now, I'm calling you next, you know who you are.
28:51Sam, what about you? What are you looking forward to with as you continue to focus on attracting more
28:58Black talent to Upwork? Yeah, I mean, I agree with the comments that were just made. I've been
29:04reaching out to my network and encouraging them to come join Upwork. But I also think that, you know,
29:11many times when, you know, underrepresented minorities are thinking about joining a company,
29:17you know, they'll call one of us. And they'll ask, like, what is it really like to work there?
29:22Like, is it just in the press release? Or is that something that is like embedded in the culture?
29:28And it's, it's awesome that I could talk about, like, here are all the things that the company is
29:34doing, that have this as central to their mission, from hiring to retention to belonging, to even our
29:41product, right? Like we, we've been focused on incorporating D&I into our products. So for example,
29:48we released the diversity certified batch, so that there are, you know, independent talent or
29:54freelancers who can incorporate their certifications, whether they're women owned, or minority owned, or
30:02veterans, or what have you in the experience, so that as people as clients are looking for diverse
30:07suppliers, it's easier for them to understand, like, hey, here, there's these suppliers of talent.
30:13And so that enables, you know, those folks to be able to, to collaborate. So it's not just to me,
30:20about all the hiring we're going to do, which I'm excited about, and about growing Ben, which it's
30:25been awesome to see it continue to grow in the time that I've, that I've been part of the organization.
30:31But it's also how it infuses the work that we do on behalf of our clients and our talent. It's core to
30:38our mission. And so those who are excited and want to come, you know, work at a, at a company that is,
30:45you know, authentic and living those values, like, come join us, come build with us. It's going to be
30:50amazing.
30:51I can agree. I, I don't know, but Essence has to look out because you guys kind of have me sold
30:56on Upwork a bit. Okay.
30:59I really smell it. It sounds like an amazing place to work. And it definitely sounds like a place
31:04that diverse professionals can really call home and learn and grow with each other. And I just,
31:10I just love to hear that because believe it or not, we cover a lot of business and,
31:15and workforce stories. So I've heard the best and I've heard the worst. And I, and I just love to
31:21know that there's a place that people can go to where they, they don't have to feel singled out,
31:27but that they're able to grow and, and learn with like-minded professionals. So,
31:31so that's just fantastic to me. Okay. I just realized that everyone's name is alliteration.
31:36So thank you, Sam, Stephanie, Sarah, thank you so much to all of our panelists for joining us today
31:44and bringing this information to our Essence audience. I know there are probably so many
31:48people right now who are just Googling away to try to figure out the opportunities at Upwork and how
31:54they can partner with the organization. Now that we've heard so many amazing things,
31:58these conversations are so important to have, and we hope that you gain more insight about
32:04different opportunities to go and work at exciting new places like Upwork and what it's like to work
32:10at a tech company who is really focused on diversity and inclusion and DEI. We are all working together
32:17to make the new normal as comfortable as possible as we move into our future working environment,
32:25which we don't necessarily know what it's like yet, but we are creating it together. So I'm so excited
32:31that we had Upwork here on Essence Live today. And if you are seeking a new role at the leading talent
32:39slash work marketplace, please click the link in the caption to see what they have available right now.
32:45Thank you all so much for coming to Essence Live. Bye-bye and see you next time.
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