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Starbucks CEO Brian Niccol is prioritizing supply chain fixes as shortages and system issues continue to weigh on U.S. sales.
Transcript
00:00It's Benzinga bringing Wall Street to Main Street.
00:03CEO Brian Nichol has made supply shortages a central issue in his turnaround plan
00:07as it continues to drag on sales, according to Reuters.
00:11Shortages stem from outdated technology and a fragmented supplier network,
00:15citing interviews with current and former employees.
00:19Less than one-third of truck deliveries to Starbucks distribution centers arrived on
00:22time and complete in early 2024, with issues continuing into late 2025.
00:28Starbucks said it is modernizing systems and improving forecasting,
00:33but workers reported glitches in AI inventory tools and excess shipments that led to waste.
00:40Starbucks shares are up about 5% since Nichol took over in September 2024,
00:44while U.S. sales were flat in the most recent quarter.
00:47For all things money, visit Benzinga.com.
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