00:00One in ten patients attending major A&E units last year waited more than 12 hours before treatment or admission, NHS figures show.
00:10The Royal College of Nursing warns corridor care is leaving patients in undignified conditions, sometimes in dining areas or side rooms.
00:19Health Secretary Wes Streeting acknowledged the NHS is still falling short, but said improvements are underway on waiting lists and ambulance times.
00:28Patient stories describe long waits for elderly and vulnerable people, putting extra pressure on staff.
00:35NHS trusts are providing specialist teams in areas of high demand.
00:41Ministers say ending 12-hour waits remains a priority.
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