Your Biggest Tell_ The Silence

Richard Blank

Snack 'N Learn podcast. The Profit Concierge with Richard Blank. A Call Center Guru   A brilliant, down to earth, finance wrangler who guides you on the path to confident control of your money mindset and business cash flow. Pam knows what you need to understand, and she cuts out the rest. You don’t need to BE a bookkeeper (though you might need to hire one! We’ll talk); you need to understand a specific set of numbers and how they shape your business. She meets you where you are and takes you where you want to go with no unnecessary, complicated terminology or lingo.   https://youtu.be/O6ayksYkwKM?si=4iandqsMp04DlGHT

Transcript

00:00It could be as quick as 30 seconds, up to two minutes. I always look for, that's what I learned

00:05in college. When we were doing focus group studies in my communication classes, you look for consistent

00:11variables. You need to put it into categories and subcategories. So for me, it was almost the

00:16language that I knew in college. I just applied it towards phonetics. And then once again, phonetics

00:22was as simple as tone rate, pitch duration. The tone, you don't want to match it because

00:26someone's angry. But then again, I saw the rate and the pitch. And then the duration was the real

00:32special sauce, the real tell sign, the answering speed, which is the funniest thing because

00:38phonetics is sound. And I'm saying, hey, Pam, the greatest tell sign you have is

00:43The silence. That's what makes you a genius. I love it. And when you say duration, just to make

00:50sure we're all clear on it, you mean how long they wait before they say something?

00:56How quickly it takes them to answer you. Yes. How long it takes to answer.

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