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Business Uncensored. A Small Business Chronicles podcast. Linguistics and Pinball with Richard Blank

Business Uncensored is a podcast in which host Ryan Sherrer talks about the less conventional aspects of entrepreneurship and personal growth. With a background that challenges the typical business talk, Ryan brings real stories and practical advice from a mix of guests. Tune in for unfiltered conversations and ideas for succeeding in business your way.

Tune in to the latest 'Small Business Chronicles' episode with host Ryan Sherrer. He chats with Richard Blank, the linguistic maestro who risked it all and ventured to Costa Rica to establish a thriving call center. They chat about the quirky role of pinball machines and gamification in his business model, and how Richard's linguistic skills help maneuver the reputation challenges call centers often face. It's a chat that's phonetically fascinating and brimming with unique insights. Don't miss it!

In the 'Business Uncensored: Small Business Chronicles' podcast episode, host Ryan Sherrer talks with Richard Blank about his unconventional entrepreneurial journey, establishing a thriving call center in Costa Rica, and integrating gamification and linguistics into business success.

Episode with Richard Blank
In this specific episode, Richard Blank, CEO of Costa Rica's Call Center (CCC), shares his entrepreneurial story:
Relocation and Career Venture: At age 27, Richard Blank moved to Costa Rica to train employees for a major call center in San Jose. Over time, he trained over 10,000 bilingual telemarketers and built a highly successful call center business

Gamification and Pinball: Richard owns the largest collection of restored American pinball machines and antique jukeboxes in Central America. He incorporates gamification elements from these machines to enhance employee engagement and company culture, making work enjoyable and motivating

Transcript
00:00That's why you have the best podcast, Ryan. I think it's that people should not be hard on
00:05themselves. You're doing what you need to do. Let me give you a great example. There's certain
00:11stages of life. You might be five years old and taking the candy from the store.
00:17I'm 50 years old now. I would love to go back to that store, put $5 on the counter and tell
00:22the owner, we're good and walk out. Listen, these are stages of life. You're doing what you have to
00:29do. And if you can't handle this stage in your entrepreneur journey, how are you going to handle
00:36that half a million dollar contract? Or that one client that is loyal but demanding? Or what happens
00:42if your health gets affected? So these are sort of checkpoint tests in the earlier stages to see if
00:51you are able to carry the weight or as they said in The Color of Money to Fast Eddie, should he shed
01:01some weight? And that's the most important thing. What are you carrying and what are you shedding?
01:07And so you have to depend on what you want to bring with you. Forrest Whitaker,
01:10just remembered his name. What an amazing scene when Fast Eddie got hustled. And then at the end,
01:17he goes, Hey, should I, should I lose some weight?
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