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Short filmTranscript
00:00of a small city and no day is the same its staff have learned to expect the
00:08unexpected there is maintenance issue do not state anybody stop from storms on
00:15the ramp that's the bad side of bad weather can't predict nothing it's nature
00:21to human remains we take good care of them there are number one priority and a
00:28bag that triggers an alarm I've been doing it for 26 years it looks like
00:33something very dangerous this is Canada's biggest gateway to the world an elite
00:41force of 50,000 working non-stop a lot of departments that sit here like marionette
00:47puppeteers and make sure that everything happens keeping flights across six
00:51continents moving while battling the elements that's what we get paid for to
00:57do the impossible and facing the unexpected there's a medical going on
01:02right now on an aircraft and they're doing it around the clock to keep Toronto
01:07International on track
01:10approximately 130,000 passengers pass through Toronto International Airport
01:26each day checking in up to 100,000 items of luggage but before each bag makes its way
01:34along more than 18 miles of conveyor belts to an aircraft it must be carefully checked at Toronto Pearson every bag passes through state-of-the-art scanners
01:47comes down a huge belt it circles down all the way down then goes to our x-ray
01:54machine
01:56Katza the Canadian Air Transport Security Authority is responsible for preventing
02:02prohibited items from getting on to planes when a bag triggers an alarm in one of the
02:08scanners a Katza agent decides if it requires further investigation
02:14they'll check it out they'll say okay and this is fine I'll send it off or they may say you know what there's something in here
02:21I'm not confident about I'm not comfortable this bag going on an aircraft without being searched so they send it to us
02:27down in the recon or inspection room experience screening officer Ash Gobin
02:36thoroughly investigates every flagged bag end of the day the first thing you
02:42think is threat I must find threats and I must ensure that no threats are allowed
02:48on the aircraft it's not just a job that you think okay I have to just do my job
02:52and I punch in and I punch out and I got my money what do I care people's lives are at stake
02:59this bag has been flagged for containing large quantities of organic material
03:05prohibited organic material can include narcotics and even some types of explosives
03:11Ash's first step is a swab of the bag
03:15I am taking samples of particles that may be residual on the bag on the places that a would-be terrorist would most likely touch
03:28and I'm going to check my sample in my machine it's an explosive trace detection machine
03:33and it will tell me if there are particles that are dangerous
03:38then it said it gave me no alarm afterwards so it means it's clear
03:45we still have to go through the bag and look for other things that might be dangerous
03:50if it's thicker I will take it out and open it up and pat it down
03:56so that I'm sure that there's nothing hidden inside
03:59the organic material turns out to be food on this occasion
04:04but without checking Ash can't be sure
04:07everything's good with this bag
04:09so I'm going to repack the bag as nicely as I can
04:12I put a notice of bag check tag
04:17so that the person who opens the bag up knows that it was searched
04:21I seal it up and send it off to the aircraft
04:24not every bag screening is as straightforward
04:29Ash's next bag has a combination lock
04:33this bag I'll have to call the airline to get me the code for it
04:37because I can't open this one
04:39we can force entry but not bags like these
04:41until it's checked this bag isn't going anywhere
04:49every movement through the airport is part of a tightly choreographed
04:53system
04:56and in the cargo operations control center
04:58Paul Martens focuses on tracking incoming flights
05:01with unusual contents
05:06this morning an inbound container needs very sensitive
05:09and respectful handling
05:12I'm currently monitoring the human remains shipment
05:15that we have coming in today
05:17so when it comes to human remains we basically have to make sure
05:20that we have runners and equipment available to meet the flight
05:25Toronto Pearson is one of six main airports in Canada
05:29that handles human remains
05:33we're heading to the ramp side
05:36so we're going to pick up human remain
05:39and then head back to the cargo building with human remain
05:43and it should be okay
05:46flight's coming in in 10 minutes
05:50worldwide around 50,000 bodies are transported by commercial jets every year
05:56all those that pass through Toronto Pearson on brief stopovers
06:01are treated with the utmost respect
06:03we take good care of them
06:07they're our number one priority
06:10so yeah
06:11we take good care of them
06:13having passed away outside Canada
06:16having passed away outside Canada
06:17they're on their final journey to be reunited with family
06:22so uh yeah they're getting ready to take it off
06:25the human remain
06:26so we want to make sure we get a nice cart
06:32this cart
06:34this cart's good
06:35this cart's good
06:41turn it now boy
06:42caskets containing human remains are sealed, leak proof
06:46and packed in protective outer containers
06:51it's helped to secure it more
06:53in case something full it won't blow away
06:55so it's more to secure it than anything else
06:58for some, the idea of transporting the deceased is unsettling
07:05you have some guys who are scared of human remain
07:09but I don't really scared them
07:10so
07:11I'm okay with it
07:12maybe because they're thinking of ghosts
07:15I don't know
07:16I'm not scared
07:17so
07:18but we're good
07:19so it's good
07:23secure
07:24we'll head back
07:25and uh
07:27now
07:28everybody will be happy
07:32body secured
07:33Karl accompanies them
07:34on the next stage of their journey
07:42so now he's gonna send the lead out
07:44and the lead's gonna come
07:45and get the human remain
07:47because we're not supposed to leave them unattended
07:50safely delivered to the storage facility
08:00these human remains will be returned tomorrow to their family
08:08back at the recon room
08:09screening officer Ash is still waiting to gain access to the locked bag
08:13I'm going to document this bag
08:16I'm going to document this bag
08:18place it aside
08:19and wait for the airline to get back to me
08:21to give me a code
08:22or open the bag for me
08:23or open the bag for me
08:30it's not long before a new bag arrives in the recon room
08:33and this one triggers alarm bells for Ash
08:36there's some things that when I see them I get scared
08:43it looks like something very dangerous
08:46from our training that could very well be a sheet explosive
08:53so I'm looking at a potential sheet explosive
08:55now it may not be that
08:57it may just be something that seems that way
09:01sheet explosive is flexible plastic material
09:04packed with powerful rubberized explosives
09:06that are easily concealed
09:08so I won't go into the bag until I am very certain
09:11that this is not an actual explosive device
09:14after a detailed scan
09:16Ash makes the call
09:18I believe this is the lining of the bag
09:20so I will go in there carefully of course
09:23and check to make sure that
09:25it is what I think it is
09:27in this job
09:29even a slim risk needs to be dealt with seriously
09:33the bags padlocked
09:35with the airline's permission
09:37Ash grabs the bolt cutters
09:38it was these shelves that caused the alarm because I can tell where it's placed
09:39the bolt cutters
09:40it was these shelves that caused the alarm because I can tell where it's placed
09:44in the bag
09:45so it wasn't the lining
09:46I'm still going to go ahead and check the lining because I would like to be 100% sure
09:47it was these shelves that caused the alarm because I can tell where it's placed in the bag
09:48so it wasn't the lining
09:49I'm still going to go ahead and check the lining
09:50because I would like to be 100% sure
09:51it was these shelves that caused the alarm because I can tell where it's placed in the bag
09:56so it wasn't the lining
09:57I'm still going to go ahead and check the lining because I would like to be 100% sure
10:00it's not very easy to clearly see exactly everything
10:03no threat this time
10:04just a home improvement enthusiast
10:10it's an unexpected find, but not the strangest item to come through the recon room
10:17it's a best Target brand
10:20it's the latest cuanto I bought off in all four Madeleine shows
10:22just a home improvement enthusiast it's an unexpected find but not the strangest
10:30item to come through the recon room I had a toilet once I wasn't expecting you
10:36that a full toilet someone was carrying a toilet to wherever they're going a
10:41brand new toilet of course but that was really unusual
10:46almost 15,000 lights illuminate the runways and taxiways at Toronto Pearson Airport they are a
10:56vital visual navigational aid enabling aircraft to safely maneuver around the airfield and take
11:04off and land especially in poor weather and at night if the lights go out the airport will grind
11:14to a halt and it's the job of airside electrical to ensure they are always working especially after
11:24a hard winter we were told there was a fault yesterday on our taxiway kilo so we're gonna
11:31go up there take a look see what's causing the fault this circuit supplies power to 90 lights on taxiway
11:40kilo leading from airline hangars to the runways if the repair isn't completed before nightfall a
11:48crucial part of Toronto Pearson's airfield could go dark before they check the grid they'll have to
11:56kill the power the circuits carry enough voltage to be fatal this is the main disconnect for the
12:04regulator so to work on the circuit safely we're gonna lock this out so there's no power going out to
12:10the airfield the tower or somebody else could walk in here and turn it on you can be working on it and
12:15get it electrocuted now there's no way anybody the tower can't turn on and anybody else that comes in here
12:22can't turn so a 20 kilowatt regulator if it was to come on at full power there's potential for 3000 volts to be out there on that circuit
12:32to be out there on that circuit the potential for danger on a job like this is pretty high padlock secured
12:41their detective work begins all the lighting circuits in the airports are run underground there's probably
12:54hundreds of kilometers of cable and probably hundreds and hundreds of circuits can be easily found or it
13:02could be you know something that takes a really long time to source where the problem is
13:16as they search for the fault the crew take on any routine maintenance they turn up this is just like a
13:23rubber connector technically probably could hold on pretty well but we like to put on some tape so
13:31there's no chance of it coming apart airport ground lighting is very important so every single one of
13:40these lights gives a different piece of information imagine the streets and your neighborhood with no
13:47street lights traffic lights intersections without lights so a blue one such as this one is telling you
13:56that you that you are on a taxiway other lights will tell you you're on a runway red lights show you where
14:05you need to stop if we get a low reading it could be a burnt cable it could be simply from wear and tear
14:17it's not a burnt cable it's not wear and tear so we had some mice that uh decided to make this pulpit a home and uh chewed up some of the cable here
14:36there's a hole right here right yeah there's a gap here they sneak in and find somewhere warm for the winter
14:48maybe not today maybe not tomorrow but eventually a fault like that will create a total fault in the system where the entire circuit goes down
14:58with the cause identified john and the team need to repair all the damage before it gets dark so the sooner we can get to it and fix it the better
15:11okay as the airside electrical team investigate the taxiway lights they discover the mouse damage is more extensive than feared
15:19confirmed what we said earlier that uh that uses the cable as part of his uh meal uh but then on further inspection uh we did find there was another cable uh right here
15:32uh right here and that's going a little bit further down the field over here so it looks like we're gonna have to change this cable and change this cable here
15:45john and the team must replace nearly 400 feet of underground cabling to restore full power to the taxiway lighting before it gets dark
15:55ready yeah one two three
16:03so we're setting up uh some new cable we've got a damaged cable that goes
16:09self-bound over there damaged one that goes east to that other pit here
16:16we do have a crimper right i do okay great
16:26that's it that's our connector there so we have our male we have our female this is the one that we're going to be replacing
16:32new cabling new cabling will need to be given a male or female connection to rejoin the circuit and replace the damaged cable
16:48it's good they head back to check if they have repaired all of the rodent damage
16:52selecting 2.5 kv on this 5 kilovolt insulation tester and we'll see what happens
17:10holding a voltage of 2500 volts okay we got 827
17:18916 megs so yeah these are really good numbers circuits in great shape now
17:24padlock removed and power restored it's airside electrical one
17:33mice zero
17:38across the airport in the air canada hangar a boeing triple seven has come in for the maintenance team to investigate a fuel leak
17:45can i try a socket what side uh let's try three eights there are 25 triple sevens in air canada's fleet
17:55flying their longest and busiest international routes
18:00this one is scheduled to fly tonight
18:04all right
18:05all right
18:06the defect was fuel was leaking from the jettison pumps
18:11that's the pump we are going to remove
18:15the jettison pump tucked away inside the wing
18:18is used to dump fuel if the plane needs to land when it is above its maximum landing weight
18:24there's a fuel jettison button inside of the cockpit for the pilot to push in an emergency situation
18:31when that pilot hits up it sends an electrical signal to our unit here
18:37then sends fuel directly from the fuel tank out of the aircraft
18:41this pump is leaking
18:45it comes out yes there we go
18:49there we go
18:51and there it is
18:53okay good job
18:55so we are going to remove the three
18:58o-rings seals
19:01the o-rings are rubber seals that compress to keep fuel from escaping
19:06over time they become worn
19:08so the plan is to replace them
19:10let's put the uh the most inboard one
19:13dash two four three
19:15Boeing provides us with a series of instructions to follow
19:18which we have to follow very closely and precisely
19:21down to torquing the screws in place
19:24Air Canada operates 13 different kinds of aircraft
19:28each with their own unique demands
19:31the maintenance crew need to check the service manual to ensure they carry out the job with meticulous diligence
19:38it has to go in a little bit more
19:41to uh... to line up
19:43yeah it has to line up
19:45each aircraft we are given a certain amount of time to complete the task
19:49we are in a bit of a time race but you do have to take a step back make sure everything is being completed safely and everything is being met to the standard that that's given to us
20:01precision can't be rushed
20:03on the ramp lead station attendant shakarn leo and his team load a full flight to denver
20:14these are all connections
20:17international i guess manila too going to manila philippines
20:23clouds are brewing
20:29strong winds have picked up around the airport
20:32that's the
20:34bad side of bad weather
20:36it's part of the job i guess but
20:38can't predict nothing it's nature
20:43loading a flight during high winds makes routine ramp operations dangerous
20:48these empty containers it must be trapped
20:51they can't be loading any empty uh...
20:55ulds onto the aircraft they go fly off the loaders and stuff like that
20:59planes sometimes transport empty ulds or unit load devices
21:05even though they weigh up to 140 pounds
21:08strong winds can throw these cargo cans around
21:11getting really windy
21:14the increasing wind speed creates another challenge for the ramp team
21:18to offload passengers planes usually park nose first at the terminal
21:24but the strong tailwind is now blowing directly into the rear exhaust of the jet engines
21:30jet engines work by sucking air in through the front and forcing it out the back
21:35but the tailwind is reversing this air flow
21:38preventing them from starting up safely
21:41the aircraft has to face the building and the engine has to go the opposite direction because of the wind
21:47unless the plane can be turned out of the wind
21:51it won't be going anywhere
21:56the pay mover is one of the workhorses of toronto pearson
22:02they tow aircraft across the airfield without the need for pilots
22:18and planes can't easily reverse
22:21so pay movers and other tugs push the jets back from the departure gates
22:25the latest addition is the oshkosh b950
22:32an electrically powered monster for some of the biggest jets
22:38at the ground support workshop a brand new one has just arrived
22:43it's important to do the check sheet just to make sure that everything is perfectly safe before we let it go to the ramp
22:49technician andrew wadwani is giving it a thorough examination
22:54there's a lot of little things that need to be addressed before
22:57and we want to make sure we catch it before anybody else does
23:00it is pushing planes back so the last thing you want to do is have basically something break
23:05one of the most vital parts of the pay mover is its massive four-foot diameter wheels
23:12we're right on the money at 140 psi
23:16i'll double check run my hands on the tires
23:19just make sure we have no cuts or bruises or anything weird on the tire
23:23it gets up to a maximum of 22 kilometers an hour
23:28kilometers not miles
23:30it may only reach 13 miles per hour
23:33but it makes up for that with brute power
23:36beautified
23:39this pay mover is able to push and pull planes over seven times its weight
23:44including the immense bowing triple seven
23:49okay perfect we'll go all the way in
23:53so basically we got all four hatchers in
23:57we're actually going to connect them all now and get this unit up in the air
24:00high voltage cables
24:02a hetra is a type of vehicle lifting system
24:07and in order to finish his inspection
24:10andrew needs to take a look underneath
24:12at first it's scary and it's daunting on you
24:14especially when you're dealing with the amount of weight that you're lifting
24:18because it's hard to comprehend
24:20it's 25 plus tons above you
24:23so it's wild at first but then you get really comfortable like anything else in the trade right
24:28but andrew isn't leaving anything to chance
24:32all right as we move around these big safety stands
24:35it's super simple we're going to look for things that are welded to the unit
24:38that way if it ever comes down
24:40we're safe
24:44with the electric motor putting a lot more stress on the components
24:47we want to make sure that everything is bolted right in place
24:50so we're going to look for the manufacturer's torque marks
24:53to make sure everything is exactly where it needs to be
24:56one final step is needed before this new pay mover can take on some of Toronto Pearson's more heavyweight aircraft
25:03you have to have enough weight to be able to push the plane
25:07so if it's slightly light it won't have enough on the ground to be able to push forward
25:10so you want to have as much weight as you possibly can so it doesn't hop or bounce and skip on the suspension
25:16each one of these blocks are 2500 pounds or 1100 kilos and we got eight of them
25:21that's good straight
25:23yep straight
25:24okay drop it down
25:29all right that makes the last of the ballots
25:328800 kilograms loaded
25:34we're going to get this unit ready to go and hit the ramp
25:37now weighing in at over 55 tons
25:40the latest member of the fleet is ready to go to work
25:43out on the windy ramp
25:51shakar is going to use a smaller one of these all-new electric pay movers
25:56to tow the Denver gent out of the tailwind
25:59so it can safely start its engines
26:01up
26:04hello captain, cockpit
26:07i'm calling the pilot cockpit
26:14he calls the tower, the tower gives them the clearance and that's when we push
26:18but this isn't going to be an ordinary pushback
26:21to get the plane started
26:23shakar will have to undertake what's called a push and pull maneuver
26:27okay, air delta, push and pull to air delta
26:32it's go time
26:35an Airbus A320, fully loaded with cargo and 168 passengers on board
26:41weighs in at around 86 tons
26:44and this is a smaller aircraft, it's a 777, forget it, no way
26:51as shakar pushes the plane back from the gate
26:53it's not the weight that's a challenge, but the wind
27:00it's now turning the turbine blades
27:04which is not a problem for the engine
27:08but does require the push and then the pull
27:15push complete, it's on to stage 2, the pull
27:19push and pull
27:21push and pull, the reason why we're reversing
27:23because he wants to face the runway
27:26so i have to pull him this way
27:29shakar must now aim the plane
27:31so the wind isn't blowing straight into the rear of the engines
27:34so far, so good
27:39once we come to a complete stop
27:41that's when we start the engine
27:42otherwise what happens if the engine is not running
27:45it will take over the pay mover
27:48and start pushing the pay mover
27:50the pay mover is powerful
27:53but no match for the jet engines
27:56if the plane isn't stationary with its brakes applied
28:01the 46,000 pounds of thrust would overwhelm the pay mover
28:04okay, push back complete and break set
28:10and we're clear to start
28:12and now, the moment of truth
28:19with the plane up and running
28:21the mighty pay mover can detach
28:23winds conquered
28:28it's cleared for takeoff
28:31while planes can fly as long as their fuel allows
28:42for everyone's safety
28:44pilots have limits to the hours they can work
28:47overworked pilots could jeopardize the safety of passengers
28:51keeping planes flying while staying within pilots permitted hours
28:56is a tricky logistical challenge for every airline
28:59as day turns into night
29:07in the terminal, Air Canada lead customer experience specialist
29:11Nikki Tsimiklas is just at the beginning of her shift
29:14but on her next departure
29:18the pilots are nearing the end of theirs
29:21we're heading to D33
29:23there's a flight to Winnipeg that's coming in at 8 o'clock
29:25we have to deplane it and turn it around really really fast
29:32the pilots that are going to be timing out
29:35they have to kick the brakes by 8.55
29:37so that doesn't give us a lot of time
29:39no Air Canada pilot can work more than 13 hours in a given day
29:45they cannot exceed those hours
29:47it's a safety thing
29:49it's regulated by Transport Canada
29:50to ensure the pilots don't exceed their working hours
29:54the flight must depart by 8.55pm
29:58Nikki has 50 minutes to get the plane turned around
30:02and the passengers on board
30:04but there's a problem
30:06the plane is running late
30:08it's 8.05 already and the plane is not at the gate yet
30:11we have to have a deplaned, cleaned, catered, everything by 8.40pm
30:16so there's a lot of players
30:17it's not just us here
30:19it's the crew, it's REM
30:21it's our grooming team, it's our catering team
30:24they all have to be ready to run and do everything
30:26so we can do it as quickly as possible
30:28Nikki is doing all she can to tip the odds in her favour
30:32we do need to check in quite a few bags before we begin boarding
30:36we're looking for people right now to volunteer
30:39to check in their carry-on bags
30:41if everybody boards with a carry-on bag
30:43it takes time to board
30:44because they have to go in
30:46look for their seats, store their bags
30:48just want people at this point to just board
30:51and close the doors
30:52because we really don't want to risk
30:54losing the pilots on this one
30:56just going to put it on here
30:58and then you're going to leave it at the door of the aircraft
30:59when you board, thank you
31:00the pressure is on
31:09if this flight cancels
31:11there won't be any flight available
31:13until 12.15pm or 7.15pm tomorrow
31:17that could delay more than 150 passengers
31:21for 15 to 22 hours
31:24so it's important, we have to
31:26and we will
31:27in the hangar, the maintenance team is ready to run the pump
31:40and check the 777 for leaks
31:42by reinstalling our o-rings
31:44we're hoping that solves our leaking problem
31:46ok, so make sure DPL is open and leave the panel open
31:53copy that
31:55we're going to arm the jet engine system
31:57and make sure the pump is running
32:00copy that, pump is running
32:09copy that, pump is running
32:11with less than 4 hours until the plane must leave the hangar
32:22they need to ensure the repair was successful
32:24correct pump is running and no leaks
32:25ok, thank you
32:35looks good
32:39it looks like the seals did the trick
32:41and it's all dry up there
32:43so, we're all ready to then close it up
32:46and get this airplane out
32:47all they need to do now
32:48all they need to do now
32:50is reattach the access panel
32:58what's up?
33:00missing anchor
33:02but it looks like celebrations will have to wait
33:05the panel is missing one of the anchor nuts that hold it in place
33:09we need to replace our anchor nut that we are missing from our panel
33:14to ensure the safety of the plane
33:17it's all or nothing
33:19the finish line has just moved further away
33:23so a little bit of an unforeseen delay
33:25but this is what aviation is
33:28some unforeseen things that come up
33:30but you got to keep working and see what you can finish pretty much
33:32I will put the receipt here for you
33:43so hold on to it, you're going to leave it at the door of the aircraft when you board
33:46ok
33:48at gate D-33 on the tight turnaround flight to Winnipeg
33:51the plane has just arrived
33:53oh good, they're coming off
33:55so it's here
33:578.07, first pass off
33:59so it's very important to write down all the timings
34:02I'm noticing that people are coming off already
34:04the first passenger that has come off
34:06is at 8.07
34:08Nikki works with all the teams on the ground
34:11we're going to take all these bags
34:13we have to make sure our ramp team is ready
34:15to take those bags down
34:17and to close the door before we leave
34:20so there's a lot of pieces
34:22the last passengers have disembarked
34:24on the apron, teams prepare the plane for departure
34:29rumors clean the cabin in readiness for new passengers
34:35caterers replenish the galleys with food and drink
34:40and baggage is loaded in to the cargo hold
34:44as soon as the crew goes down
34:47we'll start staging them
34:49we'll board people and we'll hold them halfway
34:50by staging or assembling passengers as close as possible to the plane
34:56Nikki hopes to speed up boarding when the aircraft is ready
35:00it's currently age 25
35:03they need to breaks off by 8.55
35:06so we have 30 minutes and there's about a hundred and sixty customers
35:10so yeah, every minute counts of this one
35:13I've told her to make an announcement
35:15so when she's making families with small children
35:17anyone with a tag on their back, come up right now
35:20yeah, yeah, yeah, yeah, yeah
35:22the last pack's off, perfect, let's do these
35:27with just 30 minutes left until pushback
35:30and 20 minutes maximum to finish boarding
35:33Nikki has to keep things moving
35:36guys, I need the crew to come down or else we're not going anywhere
35:39especially now because we've got to do this super fast
35:42guys, let the crew go down, please
35:44sorry
35:46Nikki is on high alert for anything that may slow down the departure of the plane
35:50did you write down what time the pilots went down?
35:53it was like...
35:54write it down, write it down
35:56say hello, sorry
35:57you want to wait with them until there?
35:59yeah
36:00you want to wait?
36:01yeah
36:02okay, you all the way down?
36:03perfect, thank you so much
36:05the passengers, we started boarding them
36:07and our colleague is just going to wait
36:09thank you so much
36:10she's just going to wait at the bottom with all of them
36:14until the crew gives them the thumbs up that they're ready to start boarding
36:17that way they just get on the airplane
36:20so this saves a few minutes
36:22the amazing race 269 is starting
36:28but this is such a tight race that any unforeseen problem could completely derail her plan to keep the plane on time
36:34she said that there is maintenance issue do not state anybody to stop
36:49across the airfield in the maintenance hangar
36:52engineers can't finish the repair on the 777
36:54because of a missing tiny quarter inch nut
36:59and it's nowhere to be seen
37:03now, it's threatening to hold up the maintenance schedule
37:07we're going to kick this one out
37:09it will clog everything up
37:11the team need to act fast
37:15we take a look in the shop and then we see
37:17we have it in the shop?
37:18yeah, yeah
37:19we'll be back with the antenna nut
37:21to keep its fleet of over 400 aircraft in operation
37:27Air Canada has a vast storage hangar containing thousands of spare parts
37:33at over 127,000 square feet
37:37it's the largest freestanding hangar in Canada
37:40it houses tens of millions of dollars of equipment to facilitate quick repairs
37:46and keep Air Canada's fleet on the move
37:48it has everything from entire engines, each worth millions of dollars
37:55to disposable life preservers
37:59these life vests normally last about 10 years
38:02which means that they are going out to be recertified and refixed and be reused again
38:07this is how it works when you pull these and they would go like this
38:10you can see here is a slide
38:16our captain's chair is most likely ranging from at least 250k to almost 500k depending on which aircraft it is
38:31the good news is they also have a ready supply of quarter inch anchor nuts
38:42all good? all good
38:44all good thank you very much appreciate it guys
38:47replacement anchor nut acquired
38:48the team can fix the access panel in place
38:52and last screw
38:58all done
39:03last bit, get this plane out
39:06aviation never goes as smooth as you think it will
39:09there's always something that comes up but
39:12got to keep moving forward and finish the job
39:17with more than 90 minutes to spare
39:21the triple seven can fly again
39:23the time is just about up for Nikki and her flight to Winnipeg
39:28maintenance is on board you heard?
39:31yep
39:33yeah
39:35so we're just going to hold
39:36we have everybody ready
39:38the moment they say go we will get everyone
39:40if it doesn't push back in 10 minutes
39:43the pilots will be out of hours
39:44I don't know what exactly is wrong right now
40:00I heard the word maintenance
40:02on the flight deck a maintenance team is troubleshooting a fault
40:07we're going to pause boarding until we find out what's going on and then we'll resume it again
40:11there's still a lot of people to board
40:17they didn't give any indication
40:21did they say what's going on at all?
40:23no, nothing
40:25that's what sort of said
40:27the gate team might not know the nature of the fault
40:29but if it isn't resolved quickly
40:31their efforts to get this flight away will have been in vain
40:35director just gave us a thumbs up here
40:36thumbs up, we're good
40:38thumbs up, okay we're good to go, thank you
40:39I got it, we're good, stop boarding
40:42let's keep going
40:44have your IDs ready please in your hands
40:48you guys are boarded?
40:53so you can just go straight in
40:59this is the final boarding call
41:00if you hear your name please board immediately at D33
41:04doors will be closing in one minute
41:05oh, they're boarded?
41:07they're all boarded
41:08oh yes, sweet
41:10guys, minus four, good job
41:12all done
41:14print the paperwork, let's run it down
41:18we did our job
41:20it's over to the crew, the passengers to sit down, the crew, the pilots and ramp
41:24I don't want to jinx it but
41:28look at you, look at you
41:30but two minutes later
41:32the plane hasn't left the gate
41:34and Nikki needs to check its status
41:39I just want an update on 269
41:41269, so the last update I have from maintenance is that
41:45they were doing the reset on the aircraft
41:48hopefully we should get an answer in about two to five minutes
41:51two to five minutes
41:53we have like one minute
41:57we're not sure what's happening
41:59so right now, we're just waiting
42:02yeah
42:06then, as Nikki has just about given up hope
42:10yay, look, the door closed
42:13yay
42:18look, the door closed, see that?
42:19come on, come on, come on
42:25yes!
42:28that was fantastic
42:30I don't know, I don't know, honestly
42:32like, well done, good job team
42:34just in the nick of time
42:36that's amazing
42:38so many departments got together for that one
42:40they're pushing back now
42:43it's gone, we're happy, the customers are happy
42:46we're getting them on their way
42:49business as usual, at Toronto Pearson International Airport
42:52at Toronto Pearson International Airport
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