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00:00of a small city and no day is the same its staff have learned to expect the
00:08unexpected there is maintenance issue do not state anybody stop from storms on
00:15the ramp that's the bad side of bad weather can't predict nothing it's nature
00:21to human remains we take good care of them there are number one priority and a
00:28bag that triggers an alarm I've been doing it for 26 years it looks like
00:33something very dangerous this is Canada's biggest gateway to the world an elite
00:41force of 50,000 working non-stop a lot of departments that sit here like marionette
00:47puppeteers and make sure that everything happens keeping flights across six
00:51continents moving while battling the elements that's what we get paid for to
00:57do the impossible and facing the unexpected there's a medical going on
01:02right now on an aircraft and they're doing it around the clock to keep Toronto
01:07International on track
01:10approximately 130,000 passengers pass through Toronto International Airport
01:26each day checking in up to 100,000 items of luggage but before each bag makes its way
01:34along more than 18 miles of conveyor belts to an aircraft it must be carefully checked at Toronto Pearson every bag passes through state-of-the-art scanners
01:47comes down a huge belt it circles down all the way down then goes to our x-ray
01:54machine
01:56Katza the Canadian Air Transport Security Authority is responsible for preventing
02:02prohibited items from getting on to planes when a bag triggers an alarm in one of the
02:08scanners a Katza agent decides if it requires further investigation
02:14they'll check it out they'll say okay and this is fine I'll send it off or they may say you know what there's something in here
02:21I'm not confident about I'm not comfortable this bag going on an aircraft without being searched so they send it to us
02:27down in the recon or inspection room experience screening officer Ash Gobin
02:36thoroughly investigates every flagged bag end of the day the first thing you
02:42think is threat I must find threats and I must ensure that no threats are allowed
02:48on the aircraft it's not just a job that you think okay I have to just do my job
02:52and I punch in and I punch out and I got my money what do I care people's lives are at stake
02:59this bag has been flagged for containing large quantities of organic material
03:05prohibited organic material can include narcotics and even some types of explosives
03:11Ash's first step is a swab of the bag
03:15I am taking samples of particles that may be residual on the bag on the places that a would-be terrorist would most likely touch
03:28and I'm going to check my sample in my machine it's an explosive trace detection machine
03:33and it will tell me if there are particles that are dangerous
03:38then it said it gave me no alarm afterwards so it means it's clear
03:45we still have to go through the bag and look for other things that might be dangerous
03:50if it's thicker I will take it out and open it up and pat it down
03:56so that I'm sure that there's nothing hidden inside
03:59the organic material turns out to be food on this occasion
04:04but without checking Ash can't be sure
04:07everything's good with this bag
04:09so I'm going to repack the bag as nicely as I can
04:12I put a notice of bag check tag
04:17so that the person who opens the bag up knows that it was searched
04:21I seal it up and send it off to the aircraft
04:24not every bag screening is as straightforward
04:29Ash's next bag has a combination lock
04:33this bag I'll have to call the airline to get me the code for it
04:37because I can't open this one
04:39we can force entry but not bags like these
04:41until it's checked this bag isn't going anywhere
04:49every movement through the airport is part of a tightly choreographed
04:53system
04:56and in the cargo operations control center
04:58Paul Martens focuses on tracking incoming flights
05:01with unusual contents
05:06this morning an inbound container needs very sensitive
05:09and respectful handling
05:12I'm currently monitoring the human remains shipment
05:15that we have coming in today
05:17so when it comes to human remains we basically have to make sure
05:20that we have runners and equipment available to meet the flight
05:25Toronto Pearson is one of six main airports in Canada
05:29that handles human remains
05:33we're heading to the ramp side
05:36so we're going to pick up human remain
05:39and then head back to the cargo building with human remain
05:43and it should be okay
05:46flight's coming in in 10 minutes
05:50worldwide around 50,000 bodies are transported by commercial jets every year
05:56all those that pass through Toronto Pearson on brief stopovers
06:01are treated with the utmost respect
06:03we take good care of them
06:07they're our number one priority
06:10so yeah
06:11we take good care of them
06:13having passed away outside Canada
06:16having passed away outside Canada
06:17they're on their final journey to be reunited with family
06:22so uh yeah they're getting ready to take it off
06:25the human remain
06:26so we want to make sure we get a nice cart
06:32this cart
06:34this cart's good
06:35this cart's good
06:41turn it now boy
06:42caskets containing human remains are sealed, leak proof
06:46and packed in protective outer containers
06:51it's helped to secure it more
06:53in case something full it won't blow away
06:55so it's more to secure it than anything else
06:58for some, the idea of transporting the deceased is unsettling
07:05you have some guys who are scared of human remain
07:09but I don't really scared them
07:10so
07:11I'm okay with it
07:12maybe because they're thinking of ghosts
07:15I don't know
07:16I'm not scared
07:17so
07:18but we're good
07:19so it's good
07:23secure
07:24we'll head back
07:25and uh
07:27now
07:28everybody will be happy
07:32body secured
07:33Karl accompanies them
07:34on the next stage of their journey
07:42so now he's gonna send the lead out
07:44and the lead's gonna come
07:45and get the human remain
07:47because we're not supposed to leave them unattended
07:50safely delivered to the storage facility
08:00these human remains will be returned tomorrow to their family
08:08back at the recon room
08:09screening officer Ash is still waiting to gain access to the locked bag
08:13I'm going to document this bag
08:16I'm going to document this bag
08:18place it aside
08:19and wait for the airline to get back to me
08:21to give me a code
08:22or open the bag for me
08:23or open the bag for me
08:30it's not long before a new bag arrives in the recon room
08:33and this one triggers alarm bells for Ash
08:36there's some things that when I see them I get scared
08:43it looks like something very dangerous
08:46from our training that could very well be a sheet explosive
08:53so I'm looking at a potential sheet explosive
08:55now it may not be that
08:57it may just be something that seems that way
09:01sheet explosive is flexible plastic material
09:04packed with powerful rubberized explosives
09:06that are easily concealed
09:08so I won't go into the bag until I am very certain
09:11that this is not an actual explosive device
09:14after a detailed scan
09:16Ash makes the call
09:18I believe this is the lining of the bag
09:20so I will go in there carefully of course
09:23and check to make sure that
09:25it is what I think it is
09:27in this job
09:29even a slim risk needs to be dealt with seriously
09:33the bags padlocked
09:35with the airline's permission
09:37Ash grabs the bolt cutters
09:38it was these shelves that caused the alarm because I can tell where it's placed
09:39the bolt cutters
09:40it was these shelves that caused the alarm because I can tell where it's placed
09:44in the bag
09:45so it wasn't the lining
09:46I'm still going to go ahead and check the lining because I would like to be 100% sure
09:47it was these shelves that caused the alarm because I can tell where it's placed in the bag
09:48so it wasn't the lining
09:49I'm still going to go ahead and check the lining
09:50because I would like to be 100% sure
09:51it was these shelves that caused the alarm because I can tell where it's placed in the bag
09:56so it wasn't the lining
09:57I'm still going to go ahead and check the lining because I would like to be 100% sure
10:00it's not very easy to clearly see exactly everything
10:03no threat this time just a home improvement enthusiast
10:07it's an unexpected find but not the strangest item to come through the recon room
10:11it's not the strangest item to come through the recon room
10:13here at the home improvement enthusiast
10:15it's the only thing that I can tell where it's placed in the bag
10:18it wasn't the lining
10:20I'm still going to go ahead and check the lining
10:21I'm still going to go ahead and check the lining
10:23because I would like to be 100% sure
10:25it's not very easy to clearly see exactly everything
10:29no threat this time just a home improvement enthusiast
10:31I'm still going through the recon room
10:34I had a toilet once
10:36I wasn't expecting it
10:38a full toilet someone was carrying a toilet to wherever they're going
10:42a brand new toilet of course but that was really unusual
10:49almost 15,000 lights illuminate the runways and taxiways at Toronto Pearson Airport
10:56they are a vital visual navigational aid
10:59enabling aircraft to safely maneuver around the airfield
11:03and take off and land
11:05especially in poor weather and at night
11:10if the lights go out the airport will grind to a halt
11:15and it's the job of Airside Electrical to ensure they are always working
11:20especially after a hard winter
11:26we were told there was a fault yesterday on our taxiway Kilo
11:31so we're going to go up there take a look see what's causing the fault
11:36this circuit supplies power to 90 lights on taxiway Kilo
11:41leading from airline hangars to the runways
11:43if the repair isn't completed before nightfall
11:46a crucial part of Toronto Pearson's airfield could go dark
11:52before they check the grid they'll have to kill the power
11:58the circuits carry enough voltage to be fatal
12:00this is the main disconnect for the regulator
12:05so to work on the circuit safely we're going to lock this out
12:08so there's no power going out to the airfield
12:11the tower or somebody else could walk in here and turn it on
12:14you could be working on it and get it electrocuted
12:17now there's no way anybody the tower can't turn it on
12:20and anybody else that comes in here can't turn it on
12:24so a 20 kilowatt regulator
12:27if it was to come on at full power
12:30there's potential for 3,000 volts to be out there on that circuit
12:35the potential for danger on a job like this is pretty high
12:39padlock secured their detective work begins
12:42all the lighting circuits in the airport are run underground
12:54there's probably hundreds of kilometers of cable
12:56and probably hundreds and hundreds of circuits
13:00can be easily found or it could be you know
13:04something that takes a really long time to source where the problem is
13:07as they search for the fault the crew take on any routine maintenance they turn up
13:22this is just like a rubber connector
13:25technically probably could hold on pretty well
13:28but we like to put on some tape
13:31so there's no chance of it coming apart
13:34airport ground lighting is very important
13:39so every single one of these lights gives a different piece of information
13:43imagine the streets and your neighborhood with no street lights
13:49traffic lights intersections without lights
13:52so a blue one such as this one is telling you that you are on a taxiway
13:59other lights will tell you you're on a runway
14:02red lights show you where you need to stop
14:06if we get a low reading it could be a burnt cable
14:13it could be simply from wear and tear
14:16it's not a burnt cable it's not wear and tear
14:31so we had some mice that decided to make this pulpit a home and chewed up some of the cable here
14:37there's a hole right here right
14:40there's a hole right here right yeah there's a gap here they sneak in and find somewhere warm for the winter
14:48maybe not today maybe not tomorrow but eventually a fault like that will create a total fault in the system where the entire circuit goes down
14:57with the cause identified
15:00with the cause identified
15:02John and the team need to repair all the damage before it gets dark
15:06so the sooner we can get to it and fix it the better
15:09as the airside electrical team investigate the taxiway lights
15:15they discover the mouse damage is more extensive than feared
15:19confirmed what we said earlier that that was a rodent that uses the cable as part of his meal
15:27but then on further inspection we did find there was another cable
15:32right here
15:34and that's going a little bit further down the field over here
15:38so it looks like we're going to have to change this cable and change this cable here
15:42John and the team must replace nearly 400 feet of underground cabling to restore full power to the taxiway lighting before it gets dark
15:54ready?
15:56yeah
15:57one, two, three
16:03so we're setting up some new cable
16:06we've got a damaged cable that goes
16:08southbound over there
16:11damaged one that goes east to that other pit here
16:14we do have a crimper right?
16:18I do
16:19okay, great
16:25that's it
16:27that's our connector there
16:29so we have our male, we have our female
16:31this is the one that we're going to be replacing
16:33new cabling will need to be given a male or female connection
16:36to rejoin the circuit and replace the damaged cable
16:48it's good!
16:50they head back to check if they have repaired all of the rodent damage
16:52selecting 2.5 kV on this 5 kilovolt insulation tester
17:09and we'll see what happens
17:13holding a voltage of 2500 volts
17:14okay, we got 827
17:18916 megs
17:20so yeah, these are really good numbers
17:22circuits in great shape now
17:27padlock removed and power restored
17:30it's airside electrical one
17:32mice zero
17:33across the airport in the Air Canada hangar
17:37a Boeing 777 has come in for the maintenance team to investigate a fuel leak
17:46can I try a socket?
17:48what side?
17:50let's try 3 8s
17:52there are 25 777s in Air Canada's fleet
17:55flying their longest and busiest international routes
17:58this one is scheduled to fly tonight
18:03alright
18:05the defect was fuel was leaking from the jettison pumps
18:11that's the pump we are going to remove
18:15the jettison pump tucked away inside the wing
18:19is used to dump fuel if the plane needs to land when it is above its maximum landing weight
18:23there's a fuel jettison button inside of the cockpit for the pilot to push in an emergency situation
18:34when the pilot hits up it sends an electrical signal to our unit here
18:39then sends fuel directly from the fuel tank out of the aircraft
18:43this pump is leaking
18:47it comes out yes
18:49there we go
18:50and there it is
18:53okay good job
18:55so we are going to remove the 3 O-rings seals
19:01the O-rings are rubber seals that compress to keep fuel from escaping
19:06over time they become worn
19:08so the plan is to replace them
19:10let's put the most inboard one
19:13dash 243
19:15Boeing provides us with a series of instructions to follow
19:17which we have to follow very closely and precisely
19:21down to torque in the screws in place
19:24Air Canada operates 13 different kinds of aircraft
19:28each with their own unique demands
19:31the maintenance crew need to check the service manual to ensure they carry out the job with meticulous diligence
19:38it has to go in a little bit more
19:41to line up
19:43yeah it has to line up
19:45each aircraft we are given a certain amount of time to complete the task
19:49we are in a bit of a time race but you do have to take a step back make sure everything is being completed safely
19:55and everything is being met to the standard that that's given to us
20:01precision can't be rushed
20:08on the ramp lead station attendant Shakar Leo and his team load a full flight to Denver
20:13these are all connections
20:17international I guess Manila too going to Manila Philippines
20:24clouds are brewing
20:27strong winds have picked up around the airport
20:32that's the bad side of bad weather
20:36it's part of the job I guess but
20:37can't predict nothing it's nature
20:43loading a flight during high winds makes routine ramp operations dangerous
20:48these empty containers it must be strapped
20:52they can't be loading any empty ULDs onto the aircraft they go fly off the loaders and stuff like that
20:59planes sometimes transport empty ULDs or unit load devices
21:04even though they weigh up to 140 pounds
21:08strong winds can throw these cargo cans around
21:11getting really windy
21:14the increasing wind speed creates another challenge for the ramp team
21:18to offload passengers planes usually park nose first at the terminal
21:24but the strong tailwind is now blowing directly into the rear exhaust of the jet engines
21:29jet engines
21:32jet engines work by sucking air in through the front and forcing it out the back
21:36but the tailwind is reversing this airflow
21:39preventing them from starting up safely
21:41the aircraft has to face the building and the engine has to go the opposite direction because of the wind
21:48unless the plane can be turned out of the wind
21:51it won't be going anywhere
21:53anywhere
22:00the Paymover is one of the workhorses of Toronto Pearson
22:04they tow aircraft across the airfield without the need for pilots
22:15and planes can't easily reverse
22:21so Paymovers and other tugs push the jets back from the departure gates
22:26the latest addition is the Oshkosh B950
22:34an electrically powered monster for some of the biggest jets
22:38at the ground support workshop a brand new one has just arrived
22:43it's important to do the check sheet just to make sure that everything is perfectly safe before we let it go to the ramp
22:49technician Andrew Wadwani is giving it a thorough examination
22:54there's a lot of little things that need to be addressed before
22:57and we want to make sure we catch it before anybody else does
23:00it is pushing planes back so the last thing you want to do is have basically something break
23:05one of the most vital parts of the Paymover is its massive four-foot diameter wheels
23:11we're right on the money at 140 PSI
23:15I'll double-check run my hands on the tires
23:18just make sure we have no cuts or bruises or anything weird on the tire
23:23it gets up to a maximum of 22 kilometers an hour
23:28kilometers not miles
23:30it may only reach 13 miles per hour but it makes up for that with brute power
23:36beautified
23:39this Paymover is able to push and pull planes over seven times its weight
23:45including the immense Boeing 777
23:49okay perfect we'll go all the way in
23:52so basically we got all four Hetras in we're actually going to connect them all now and get this unit up in the air
24:00high voltage cables
24:02a Hetra is a type of vehicle lifting system and in order to finish his inspection
24:09Andrew needs to take a look underneath
24:12at first it's scary and is daunting on you especially when you're dealing with the amount of weight that you're lifting
24:17because it's hard to comprehend
24:20it's 25 plus tons above you
24:23so it's wild at first but then you get really comfortable like anything else in the trade right
24:28but Andrew isn't leaving anything to chance
24:32alright as we move around these big safety stands
24:35it's super simple we're going to look for things that are welded to the unit
24:38that way if it ever comes down we're safe
24:40we're safe
24:44with the electric motor putting a lot more stress on the components
24:47we want to make sure that everything is bolted right in place
24:50so we're going to look for the manufacturer's torque marks
24:53to make sure everything is exactly where it needs to be
24:56one final step is needed before this new Paymover can take on some of Toronto Pearson's more heavyweight aircraft
25:03you have to have enough weight to be able to push the plane
25:06so if it's slightly light it won't have enough on the ground to be able to push forward
25:12so you want to have as much weight as you possibly can so it doesn't hop or bounce and skip on the suspension
25:16each one of these blocks are 2,500 pounds or 1,100 kilos
25:20and we got eight of them
25:22that's good straight
25:24yep straight
25:28okay drop it down
25:30alright that makes the last of the ballast
25:328,800 kilograms loaded
25:33we're going to get this unit ready to go and hit the ramp
25:37now weighing in at over 55 tons
25:41the latest member of the fleet is ready to go to work
25:50out on the windy ramp
25:52Shakar is going to use a smaller one of these all-new electric Paymovers
25:56to tow the Denver Gent out of the tailwind
25:58so it can safely start its engines
26:00hello captain, cockpit
26:03I'm calling the pilot cockpit
26:07he calls the tower, the tower gives them the clearance and that's when we push
26:18but this isn't going to be an ordinary pushback
26:21to get the plane started, Shakar will have to undertake what's called a push and pull maneuver
26:26okay A of Delta, push and pull to A Delta
26:32it's go time
26:34an Airbus A320, fully loaded with cargo and 168 passengers on board
26:41weighs in at around 86 tons
26:44and this is a smaller aircraft, it's a 777, forget it, no way
26:48no way
26:51as Shakar pushes the plane back from the gate
26:54it's not the weight that's a challenge, but the wind
27:00it's now turning the turbine blades
27:04which is not a problem for the engine
27:07but does require the push and then the pull
27:10push complete, it's on to stage 2, the pull
27:20push and pull, the reason why we're reversing because you want to face the runway
27:27so I have to pull him this way
27:29Shakar must now aim the plane so the wind isn't blowing straight into the rear of the engines
27:34so far, so good
27:39once we come to a complete stop, that's when we start the engine
27:42otherwise, what happens if the engine is not running
27:45I'll take over the pay mover and start pushing the pay mover
27:50the pay mover is powerful
27:53but no match for the jet engines
27:56if the plane isn't stationary with its brakes applied
28:00the 46,000 pounds of thrust would overwhelm the pay mover
28:08ok, push back complete and brake set
28:11and we're clear to start
28:13and now, the moment of truth
28:19with the plane up and running, the mighty pay mover can detach
28:23wins conquered
28:27it's cleared for takeoff
28:39while planes can fly as long as their fuel allows
28:42for everyone's safety, pilots have limits to the hours they can work
28:47overworked pilots could jeopardize the safety of passengers
28:50keeping planes flying while staying within pilots permitted hours
28:54is a tricky logistical challenge for every airline
29:01as day turns into night
29:05in the terminal, Air Canada lead customer experience specialist
29:10Nikki Tsimiklas is just at the beginning of her shift
29:13but on her next departure, the pilots are nearing the end of theirs
29:21we're heading to D-33, there's a flight to Winnipeg that's coming in at 8 o'clock
29:26we have to deplane it and turn it around really, really fast
29:32the pilots that are going to be timing out
29:35they have to kick the brakes by 8.55, so that doesn't give us a lot of time
29:38no Air Canada pilot can work more than 13 hours in a given day
29:45they cannot exceed those hours, it's a safety thing, it's regulated by Transport Canada
29:51to ensure the pilots don't exceed their working hours
29:54the flight must depart by 8.55 PM
29:58Nikki has 50 minutes to get the plane turned around
30:01and the passengers on board
30:04but there's a problem, the plane is running late
30:08it's 8.05 already, and the plane is not at the gate yet
30:12we have to have it deplaned, cleaned, catered, everything by 8.40
30:16so there's a lot of players, it's not just us here, it's the crew, it's REM
30:20it's our grooming team, it's our catering team
30:23they all have to be ready to run and do everything
30:26so we can do it as quickly as possible
30:27Nikki is doing all she can to tip the odds in her favor
30:32we do need to check in quite a few bags before we begin boarding
30:36we're looking for people right now to volunteer to check in their carry-on bags
30:40if everybody boards with a carry-on bag, it takes time to board
30:44because they have to go in, look for their seats, store their bags
30:48just want people at this point to just board and close the doors
30:52because we really don't want to risk losing the pilots on this one
30:55just gonna put it on here, and then you're gonna leave it at the door of the aircraft when you board
30:59thank you
31:03the pressure is on
31:08if this flight cancels, there won't be any flight available until 12.15 or 7.15pm tomorrow
31:17that could delay more than 150 passengers for 15 to 22 hours
31:23so it's important, we have to, and we will
31:28in the hangar, the maintenance team is ready to run the pump and check the 777 for leaks
31:42by reinstalling our o-rings, we're hoping that solves our leaking problem
31:46okay, so make sure DPL is open and leave the panel open
31:53copy that
31:55we're going to pump the jerry-sane system and make sure the pump is running
32:00copy that, pump is running
32:10with less than four hours until the plane must leave the hangar, they need to ensure the repair was successful
32:24direct pump is running and no leaks
32:33okay thank you
32:35looks good, it looks like the seals did the trick and it's all dry up there
32:41so, we're all ready to then close it up and get this airplane out
32:48all they need to do now is reattach the access panel
32:52what's up?
32:57missing anchor
33:02but it looks like celebrations will have to wait
33:05the panel is missing one of the anchor nuts that hold it in place
33:09we need to replace our anchor nut that we are missing from our panel
33:14to ensure the safety of the plane, it's all or nothing
33:19the finish line has just moved further away
33:22so a little bit of an unforeseen delay but
33:26this is what aviation is
33:28some unforeseen things that come up but you got to keep working and see what you can finish pretty much
33:41I will put the receipt here for you
33:43so hold on to it, you're going to leave it at the door of the aircraft when you board
33:46okay
33:47at gate D33 on the tight turnaround flight to Winnipeg
33:51the plane has just arrived
33:53oh good they're coming off
33:55so it's here
33:578.07 first pass off
33:59so it's very important to write down all the timings
34:02I'm noticing that people are coming off already
34:04the first passenger that has come off is at 8.07
34:08Nikki works with all the teams on the ground
34:12we're going to tag all these bags
34:13we have to make sure our ramp team is ready to take those bags down
34:17and to close the door before we leave
34:20so there's a lot of pieces
34:22the last passengers have disembarked
34:25on the apron
34:27teams prepare the plane for departure
34:31rumors clean the cabin in readiness for new passengers
34:35caterers replenish the galleys with food and drink
34:39and baggage is loaded in to the cargo hold
34:44as soon as the crew goes down
34:47we'll start staging them
34:49we'll board people and we'll hold them halfway
34:51by staging or assembling passengers as close as possible to the plane
34:56Nikki hopes to speed up boarding when the aircraft is ready
34:59it's currently age 25 they need to breaks off by 8 to 55
35:06so we have 30 minutes and there's about a hundred and sixty customers
35:10so yeah every minute counts of this one
35:13I've told her to make an announcement so when she's making families with small children
35:18anyone with a tag on their back come up right now
35:20yeah yeah yeah yeah yeah yeah
35:22the last pack's off perfect let's do these
35:27with just 30 minutes left until pushback and 20 minutes maximum to finish boarding
35:33Nikki has to keep things moving
35:36guys I need the crew to come down or else we're not going anywhere
35:39especially now because we gotta do this super fast
35:42guys let the crew go down please
35:45Nikki is on high alert for anything that may slow down the departure of the plane
35:50did you write down what time the pilots went down it was a
35:54write it down write it down
35:56hello sorry you want to wait with them until there
35:59yeah you want to wait
36:01okay you all the way down perfect thank you so much
36:04the passengers we started boarding them and our colleague is just going to wait
36:09thank you so much
36:11she's just going to wait at the bottom with all of them until the crew is
36:15gives them the thumbs up that they're ready to start boarding
36:17that way they just get on the airplane so this saves a few minutes
36:22the amazing race 269 is starting
36:28but this is such a tight race that any unforeseen problem could completely derail her plan to keep the plane on time
36:34and she said that there is make the maintenance issue do not state anybody to stop
36:49across the airfield in the maintenance hangar engineers can't finish the repair on the triple seven because of a missing tiny quarter inch nut
36:57and it's nowhere to be seen
37:01now it's threatening to hold up the maintenance schedule
37:07we're going to kick this one out
37:09it will clog everything up
37:11the team need to act fast
37:14we can we take a look in the shopping now we see
37:17we have it in the shop
37:19yeah it is
37:21we'll be back with the antenna
37:25to keep its fleet of over 400 aircraft in operation
37:28Air Canada has a vast storage hangar containing thousands of spare parts
37:33at over one hundred and twenty seven thousand square feet
37:37it's the largest free standing hangar in Canada
37:40it houses tens of millions of dollars of equipment to facilitate quick repairs
37:46and keep Air Canada's fleet on the move
37:49it has everything from entire engines each worth millions of dollars
37:55to disposable life preservers
37:58these life vests normally last about 10 years
38:02which means that they are going out to be recertified and refixed and be reused again
38:07this is how it works when you pull these and they would go like this
38:11you can see here is a slide
38:16our captain's chair most likely ranging from at least 250k to almost 500k depending on which aircraft it is
38:32the good news is they also have a ready supply of quarter inch anchor nuts
38:40all good? all good
38:44all good thank you very much appreciate it guys
38:47replacement anchor nut acquired
38:49the team can fix the access panel in place
38:56and last screw
38:58all done
39:03last bin get this plane out
39:06aviation never goes as smooth as you think it will
39:12there's always something that comes up but
39:15got to keep moving forward and finish the job
39:18with more than 90 minutes to spare
39:21the triple seven can fly again
39:23but time is just about up for Nikki and her flight to Winnipeg
39:29maintenance is on board you heard?
39:32yep
39:34yeah
39:36so we're just gonna hold we have everybody ready
39:38the moment they say go we will get everyone
39:40if it doesn't push back in 10 minutes
39:43the pilots will be out of hours
39:44presentation of passengers traveling when you're getting flight 269 with service to Winnipeg
39:50we'd like to inform you that there is some issue which the maintenance needs to look at
39:55so we're just holding for that
39:57i don't know what exactly is wrong right now
40:00i heard the word maintenance
40:02on the flight deck a maintenance team is troubleshooting a fault
40:06we're gonna pause boarding until we find out what's going on and then we'll resume it again
40:12there's still a lot of people to board
40:17they didn't give any indication
40:21did they say what's going on at all?
40:24no nothing?
40:26the gate team might not know the nature of the fault
40:29but if it isn't resolved quickly
40:31their efforts to get this flight away will have been in vain
40:35the driver just gave us a thumbs up here
40:37thumbs up we're good
40:39thumbs up okay we're good to go thank you
40:41i got it
40:43keep going have your ids ready please in your hands
40:51you guys are boarded so you can just go straight in
40:59this is the final boarding call if you hear your name
41:01please board immediately at gate 33 doors will be closing in one minute
41:06oh they're boarded?
41:08they're all boarded?
41:09oh yes sweet guys minus four good job
41:12oh then print the paperwork let's run it down
41:18we did our job
41:20it's over to the crew the passengers to sit down the crew the pilots and ramp
41:24I don't want to jinx it but look at you
41:29look at you
41:31but two minutes later the plane hasn't left the gate
41:34and Nicky needs to check its status
41:36I just want an update on 269
41:41uh 269 so the last update I have from maintenance is that they were doing the reset on the aircraft
41:48hopefully we should get an answer in about next two to five minutes
41:52we have like one minute
41:57we're not sure what's happening
41:58so right now we're just waiting
42:02yeah
42:06then as Nicky has just about given up home
42:09yay! look! the door closed!
42:13yay!
42:15come, come, come
42:17look! the door closed! see that?
42:20come on, come on, come on
42:25yes!
42:28that was fantastic
42:30I don't know, I don't know honestly like
42:33well done, good job team
42:35just in the nick of time
42:37that's amazing
42:39so many departments got together for that one
42:41they're pushing back now
42:44it's gone
42:46we're happy, the customers are happy
42:47we're getting them on their way
42:50business as usual
42:52at Toronto Pearson International Airport
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