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  • 7 weeks ago
From paperwork to platforms: Uzbekistan accelerates digital governance

Public administration in Uzbekistan is moving away from manual procedures, embracing technology to deliver state services that are faster, clearer and easier to use, improving access for both citizens and businesses.

In partnership with Center for the Production of Content for Mass Media under the Administration of the President of the Republic of Uzbekistan

READ MORE : http://www.euronews.com/2025/12/25/from-paperwork-to-platforms-uzbekistan-accelerates-digital-governance

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00:00by connecting digital platforms with front office services Uzbekistan is
00:09changing how businesses interact with the state less paperwork less time and a
00:14clearer path from idea to enterprise hello and welcome to business line
00:19Uzbekistan around the world governments are rapidly reinventing themselves
00:24digital public services increasingly powered by artificial intelligence are
00:29becoming the new standard transforming how states operate and how citizens and
00:34businesses interact with public authorities in Uzbekistan the
00:38transition to digital government began in 2013 gaining decisive momentum with
00:44the adoption of the digital Uzbekistan 2030 strategy in 2020 today the single
00:51portal of interactive public services my.gov.us delivers more than 760 e-services
00:58to citizens and businesses and has attracted over 11 million registered
01:03users this digital progress is reflected on the global stage as well Uzbekistan is
01:09among the fastest climbing countries in the United Nations a government
01:13development index supported by digital tools and AI driven solutions public
01:19services in Uzbekistan are becoming faster simpler and more responsive to the needs
01:24of citizens and businesses alike here is more in this vibrant hub ideas move fast from
01:30concept to execution creativity meets action and ambition turns into a business
01:35уже три года на рынке узбекистана работаем с различными компаниями делаем рекламу для
01:41соцсетей for entrepreneurs like the other time is a real currency what once meant
01:47paperwork cues and repeated visitors is now handled digitally faster simpler and without friction
01:53мы работаем очень активно как раз-таки в нашей работе с онлайн документооборотом
01:59выставлением счетов выставлением договоров today business owners can manage registration
02:06permits and compliance either from their offices or through public services centers cutting delays and
02:12eliminating unnecessary steps business to work out of course blue to watch a dollar
02:17to come out of the market as well as you like to ask you to get to get a little
02:20little closer to the on-on-on-bich-dakikaya get a business to work out of course
02:23will it still again bank you get a problem or should we check on this
02:27электron have or no worry about us behind the counters lies the engine of
02:32Uzbekistan's digital government my.gov.us a unified platform that links state
02:37institutions to citizens and businesses alike. AI-powered assistants like Mukhlisa
02:43go beyond answering questions. They execute requesters and completing
02:47services automatically without extra steps or waiting time.
02:51Mukhlisa AI is our personal solution. If I go like, please give me my marriage
02:56certificate, the Mukhlisa AI service clicks all the required links, inserts
03:02all the required data that I have with me, and proceeds just to provide me with
03:08the solution itself. Uzbekistan's commitment to modernization is
03:12accelerating. Recently, the president of the country announced a new package of
03:17measures aimed at achieving zero bureaucracy by 2030. This involves mass
03:22digitization of archives, expanding proactive services, and robust
03:26investments in infrastructure, including 20 new data centers, a national cloud
03:31platform, and AI training for millions of students, teachers, and civil servants.
03:36Joining us now is Nurshad Nurkulov, Head of the Division for Digitalization of
03:41Government Bodies and Industries in the Ministry of Digital Technologies. Mr. Nurkulov,
03:46what new automated processes are being planned to make government services faster
03:52and more efficient? Thank you for your question. We are focused on making digital
03:57government more business-oriented, automated, and expert-ready. We will
04:03continue expanding digital services for citizens as well as businesses. By 2026,
04:10for example, we are going to launch a standard business reporting system that
04:15will enhance the reporting system for the businesses. Everything we do is to reach
04:21our three major missions. One is to enter the top 30 ranking of the Electronic Government Development
04:30Index of the United Nations. Second, increasing the IT services expert to 5 billion and preparing
04:39over 300,000 IT specialists, according to the Uzbekistan 2030 strategy. Thank you for joining. Well, that's all we have for this edition. You can get more
04:51business news at Euronews.com. Thank you for watching.
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