00:00Trading firm Top Step is trending right now and if the viral posts are real,
00:03it is every trader's worst nightmare. Let's break down why everyone is looking to switch to a new
00:07firm. According to their website, Top Step is a financial technology company that evaluates
00:13day traders through a simulated program called the Trading Combine. This is a risk-free simulated
00:18evaluation program where future traders prove their discipline and consistency to earn a funded
00:23account. And successful participants who meet the program's objectives are granted access to
00:28trade the firm's real capital for actual profits. Think of the Trading Combine like a flight
00:33simulator for pilots. Before an airline hands you the keys to a real expensive jet, you have to prove
00:38in a simulator that you can fly safely without crashing. If you mess up in the simulator, nobody
00:43gets hurt, so it's risk-free. But if you pass the test, the airline gives you a real plane or real
00:49capital to fly for real rewards. For Top Step, the company states, Top Step traders have withdrawn
00:55million since 2012 and was funded by Michael Patak. And according to reviews on the day trading
01:01subreddit, the company seems to be doing well. One comment read, it's one of the few actual
01:06reputable firms, so I'd say it's a good choice if you're going that route. Another user explained
01:11their favorite feature is the fact that, quote, they have a max daily loss, so if you go on tilt,
01:17you at least have to do that three days to blow up. Any prop with Rhythmic, you can set a daily loss
01:22limit, but we all know you'll just go and change it. And for those of us who do not do day trading,
01:27here's what that means. The user is praising a safety feature that automatically locks you out
01:32of trading for the day if you lose too much money. The customer also notes that this is a major
01:37difference from other platforms, where you can set your own safety limits, but most people lack
01:42the self-control to keep them and will just turn them off to keep gambling. Overall, customers have had
01:47a few complaints about Top Step, with the platform historically scoring 4.1 stars on Trustpilot,
01:52but that reputation is free-falling right now, with recent reviews dragging their score down to a 3.8.
01:58And the company is currently trending across social media, with multiple reports of users claiming
02:03they are facing critical technical glitches, specifically on the new Top X platform, and one
02:08trader says it cost them thousands. One thread's user posted their current Top Step nightmare scenario,
02:14quote, I was just up $1,700. The trade flew past my take profit and would not let me get out.
02:20The post then claims the user pressed flatten all, a one-click command that instantly closes
02:25all open positions, but when the page refreshed, their $1,700 profit had vanished. And they're not
02:31alone. User Carly Sierra claims Top Step has been down three days in a row now, causing her to lose
02:37$1,500 and unsecured profits. While another user says she was up $2,500 and simply could not exit
02:44the trade. And with this week's tech issues, the sentiment for the company has shifted rapidly.
02:49A scathing one-star review posted just hours ago reads,
02:52Disgusting firm. Always have outage on their Top Step X trading platform. I am finally pulling the
02:57plug. Again, it's not me. It's you and your platform, Top Step. And while some users are shouting
03:03to take all money out, loyal traders like Don Juan Julio are firing back. He argues people are so
03:09quick to talk bad about a platform that has paid out millions with no hiccups. And as for an update
03:14from the company, we checked Top Step's official channels and for days, despite reported instability,
03:19there was no official statement regarding these specific glitch reports or the alleged lost profits.
03:24In fact, their last Instagram post was a question to the community that asked,
03:29If you can only keep one indicator on your chart, what are you choosing? And the comments took that
03:33time to ask questions. One user stated, Two days in a row, bro. Fix your servers. Another wrote,
03:40Hey Top Step, tomorrow can y'all crash at like 6 a.m. Eastern so we can be up and running for New York
03:45Open. And Xavier is letting everyone know, quote, Apex has a great promotion right now, which is a
03:51competitor prop trading firm. But now, after almost a week of silence, the company finally took to X to
03:56address the crisis. They released a statement outlining a plan, admitting that their engineering
04:00team is narrowing its focus specifically to Top Step X platform stability. And here's what they're
04:06changing. First, they're implementing safety stops, meaning if the platform becomes unstable again,
04:12trading will automatically pause and positions will be flattened to prevent those nightmare scenarios
04:17where you can't exit a trade. Second, they are rolling out Windy 2.0,
04:21a system update designed to resolve account issues faster. And finally, they addressed the
04:27support queue backlog, claiming they're hiring more staff and expanding overnight coverage to
04:32shorten wait times. The company also signed off by saying, quote, We appreciate your patience
04:37and will continue to be transparent as we work towards delivering the ultimate trading experience.
04:43And while some things were addressed, some customers are still left wondering where is the part about
04:48making it right for all those who lost accounts this week due to the instability of your platform.
04:53So do you think this is something Top Step can come back from?
04:56Share your thoughts and follow what's trending for more digital news and updates.
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