Comcast Lost 183K Broadband Users in Q1; Plans Urgent Overhaul of Prices and Customer Experience - 'We Are Not Winning.' - video Dailymotion

Benzinga

Comcast lost 183,000 residential broadband subscribers in the first quarter, according to Ars Technica. The loss is over three times that in Q1 2024, prompting executives to admit the company is "not winning in the marketplace." President Mike Cavanagh attributed the downturn to poor price transparency and a complicated customer experience and announced urgent changes to simplify pricing and improve customer value. Comcast's stock fell 3.7% as investors expressed concern about future growth.

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00:00It's Benzinga bringing Wall Street to Main Street.

00:02Comcast lost 183,000 residential broadband subscribers in the first quarter,

00:06according to Ars Teddica.

00:08The loss is over three times the loss in Q1 2024,

00:11prompting executives to admit the company is not winning in the marketplace.

00:15President Mike Cavanaugh attributed the downturn to poor price transparency

00:18and a complicated customer experience,

00:21and announced urgent changes to simplify pricing and improve customer value.

00:25Comcast's stock fell 3.7%

00:28as investors expressed concern about future growth.

00:30For all things money, visit Benzinga.com slash GSTV.

Comcast Lost 183K Broadband Users in Q1; Plans Urgent Overhaul of Prices and Customer Experience - 'We Are Not Winning.'

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