- 7 weeks ago
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00:00Sub-zero temperatures...
00:05This is a high-stress situation, though.
00:07...have Toronto Pearson Airport skating on thin ice.
00:11Opening the doors? Is it frozen?
00:14We have an intoxicated passenger, so we're in pursuit.
00:19...as the airport pulls out all the stops...
00:22It may be a bit of a challenge, but we always find a way to make it work.
00:26...to keep the show on the road.
00:28Oh boy, what a day.
00:31This is Canada's biggest gateway to the world.
00:34An elite force of 50,000 working non-stop.
00:38A lot of departments that sit here are like marionette puppeteers...
00:42...and make sure that everything happens.
00:44Keeping flights across six continents moving...
00:47...while battling the elements...
00:49That's what we get paid for, to do the impossible.
00:52...and facing the unexpected.
00:55There's a medical going on right now on an aircraft.
00:57...and they're doing it around the clock...
00:59...to keep Toronto International on track.
01:02...and they're doing it.
01:03...are kind of 855 exit Delta eight cross.
01:08Operating an airport in one of the coldest countries in the world...
01:11...comes with its own unique challenges.
01:14Aircana 855, exit Delta 8, cross.
01:20Operating an airport in one of the coldest countries in the world
01:23comes with its own unique challenges.
01:28Every day, Toronto Pearson transports almost 130,000 passengers around the globe.
01:36And with winter lasting up to five months,
01:39they can't afford to let the sub-zero temperatures slow them down.
01:44We're going to go 5,500 litres of Type 1
01:49and 1,800 litres of Type 4.
01:54At the first sign of frost in late September,
01:57the airport unleashes its secret weapon.
02:01Our Canada 688 pack control, hello, taxi echo, staging bay 2 north.
02:05The central de-icing facility, or CDF, is based to the south of the airport.
02:10Spanning an area the size of 160 ice hockey rinks,
02:14it's the largest de-icing facility in the world.
02:17Jazz 427, right on Tango, hold short Foxtrot, contact ground 12165.
02:24With its own control tower and underground supply and collection system,
02:28it can remove snow and ice from up to 12 planes at a time.
02:32We remove all the contamination, ice, snow, and that type of thing to make sure that the plane departs safely.
02:53If you have ice on the plane, it will struggle to get in the air, and it's fundamental to flight for sure.
03:00As well as disrupting the plane's aerodynamics, seriously affecting lift,
03:09unremoved ice can break up during a flight and fall into the engine, causing critical damage.
03:14So, a few hundred gallons of de-icing fluid are crucial to protect against the elements and potential accidents.
03:22Each aircraft definitely has its own challenges.
03:24On these wide-body aircrafts, we do two stops, because the wing is so long and it's so large.
03:33So, we'll do as far as we can reach here, and we'll have to move forward to reach the rest.
03:40On a quiet day, I might do two or three aircrafts, but on a busy day, I've done as many as, I think, 32.
03:49We've had all-day snow events where it's busy all day.
03:54It really depends.
03:57On the rim, or apron, where aircraft park to load and unload,
04:01today's 19-degree Fahrenheit temperatures are creating more complications.
04:07Not working!
04:10Okay, we need to do it with water.
04:13It's already, he tried doing it already, it already froze.
04:15It's already water?
04:16Yeah.
04:17The ramp team are refilling the drinking water on a small jet, due in service shortly.
04:23But the water pipe has frozen stuck to the plane,
04:26and the cold-weather team have been called in to help.
04:28It won't break if it's stuck on.
04:33Sometimes if I keep my hand here, I'll, uh...
04:36You want more?
04:36Yeah.
04:37The airport employs around 160 additional staff during the winter months to deal with cold weather problems.
04:43Sometimes there's two options.
04:45You can get a warm water bottle, with a water bottle, a sprayer with hot water, and spray it, and it'll normally come off.
04:53But because of the temperature outside, when you're spraying it, it's just gonna freeze.
04:56So, I'm just keeping my hand here, because sometimes, with the heatness of my hand, it'll actually come off.
05:04Maybe just steal a heater from another gate.
05:06The cold-weather team also looks after more than 50 portable heaters that are a vital piece of equipment on days when temperatures plummet.
05:13These flameless, diesel-powered heaters are used to pump warm air into aircraft, or melt ice in extreme conditions.
05:22Harlow, that's not even on.
05:25It won't turn on.
05:28But today, even the heater has decided it's just too cold.
05:32Does it work?
05:33Okay, put it back off. We'll take it off. We'll get in another one.
05:45Temperatures this evening are forecast to drop even further, with a snowstorm on the way.
05:53In the central de-icing facility, shift manager Steve is making sure the de-icing fluid is ready for the wintry battle to come.
06:01These are our fresh glycol tanks.
06:02We have four in total. Each of them are 100,000 litres.
06:06And this is the pure concentrate that we get.
06:09And then we blend it based on the temperature outside.
06:13Diluted glycol is sometimes used as windshield washer fluid in cars.
06:18Just for context, for windshield washer fluid, you would typically grab a one or a four-litre jug.
06:24Again, we have 400,000 litres of the pure concentrate.
06:28It goes through our facility, which is called the blender house.
06:31And the blenders then mix the water with the pure concentrate, and it brings us out to the percentage of glycol that we're looking for.
06:38And then we have underground piping network that then feeds the pads, so the six pads.
06:45It's not a small operation.
06:46It takes literally a small city of people to make this come together.
06:52The airport uses two types of glycol to prepare the planes for takeoff, type 1 and type 4.
06:59Type 1 is heated to upwards of 75 degrees Celsius, and that's used to clean the snow and the ice off the aircraft.
07:05So it basically gives us the clean surfaces.
07:07And then within three minutes of that time, we want to be able to make sure that we've already started applying the type 4.
07:14Type 4 is a green glycol gel that protects the plane from ice buildup en route to the runway.
07:20It's what they call a holdover.
07:21So basically, if we just clean the plane with the type 1 that's heated, and it was actively snowing,
07:26by the time he gets to the furthest runway, then because of the colder temperature,
07:31then that fluid could essentially fail if he's on the ground for too long.
07:34So that type 4 during active precipitation gives us a much bigger window.
07:39Right now, planes are being sprayed with type 1 only.
07:43When the snowstorm hits, Steve and the team will roll out the type 4.
07:47It's pretty critical that we get it right, because if we know that Mother Nature, who has a great sense of humour,
07:52she can bring a cold spell or a really good winter storm, and we have to be prepared for that.
08:05Everything's frozen.
08:07So frozen, frozen.
08:10These heaters have been in the cold the whole night, and they're not running.
08:14They don't start.
08:15On the apron, the cold-weather team are on the hunt for a new heater.
08:19We'll take this.
08:20We'll put it up to the air.
08:21Yeah, we'll take this.
08:22We'll take this back in a warm up.
08:27But even the working heater is fighting a losing battle against the biting cold.
08:33You have hot water?
08:35You have hot water, butter?
08:36The flight is in danger of falling behind schedule, so the team attempt a two-pronged attack.
08:43Hot water and hot air.
08:45Oh, you'll pull it out.
08:54And finally yield a result.
08:56I got it off.
08:59All around the airport, teams are adopting winter protocols, adapting their routines for the cold weather.
09:05Just sign out, and then I'll take over.
09:11Fantastic.
09:14In stock, Air Canada's station operations control, Devine DiClaro and her team are starting the second shift.
09:24The forecast snow that's already beginning to fall will mean changes to their planned schedule.
09:37So tonight, we're expecting a big snowstorm.
09:43Actually, it started right now.
09:45It's definitely going to make our operation a little bit harder.
09:48We've already pre-cancelled 45 arrivals and 45 departures, just to kind of decrease any aircraft movements.
09:58Yeah, it's going to be a long night.
10:03Airlines try to thin out operations to minimize the impact of extreme weather.
10:0742 is secure, that's ramped.
10:09They're doing okay right now.
10:10Okay, fantastic.
10:11But tonight, there are three flights Air Canada is determined to keep on schedule.
10:16We have Mumbai, 46, Delhi, 42, as well as 56 to Dubai.
10:23So those three flights are critical flights for the evening, and we'll be focusing on them, making sure that we get them out of here on time.
10:31Focus flights are often routes with a high volume of connections or flights that must arrive within a set time at the destination or risk losing their slot.
10:40And it's Devine's job to ensure they take off promptly.
10:43I look at the cameras and the visibility is definitely decreasing.
10:47There's going to be a lot of communication with our staff outside, ensuring that they're going to be our eyes on the ground for the day.
10:55It's a snowy event.
11:02It's a snowy weather day.
11:02We can no longer see across the corridor.
11:07Out on the apron, the snowstorm is taking hold, and operations manager Steve Bonomo is on the front line.
11:13It's going to be a zoo out here soon.
11:16We're going to have gates being cleaned by the airport, GTAA.
11:22They will have their hands full today.
11:25The roads are going to be slippery, so things will be slower than normal.
11:30The Greater Toronto Airport Authority, or GTAA, will keep the runways and corridors clear of snow.
11:35But the team will need to allow additional time to get the planes through de-icing.
11:41There will be a whole bunch of focus flights in a short amount of time going out.
11:46There could be some possible weather delays, I would assume by then.
11:49As you can see, the snow is coming down pretty heavily now.
11:52And we still have a handful of hours before we get there.
11:56Steve will be working with Devine and the stock team to keep the priority flights on schedule in conditions that are only going to get worse.
12:04In Terminal 1, passengers are braving the ice and snow to check in for the first of the evening's priority flights.
12:22Air Canada Flight 042 to Delhi.
12:27I'll give you a hand.
12:28Every piece of luggage that's checked into Toronto Pearson Airport joins an 18-and-a-half-mile conveyor belt system that transports it to its destination.
12:38So this is the heart of baggage.
12:41If you need any information regarding the system, this is where you get it.
12:45On these screens here, you have the entire baggage system, both Terminal 1 and Terminal 3.
12:54You see the inbound on-time percentage is at 64%.
12:57It's a snow day, so it takes a little bit longer to get equipment around the apron.
13:01So there is going to be a delay.
13:03And then we have the outbound, which we're at 99%, which is really good.
13:06In icy weather, there are speed restrictions in place on the ramp, which can slow things down.
13:14But it doesn't stop over 80,000 pieces of luggage making their way through the state-of-the-art baggage system every day.
13:20This is an automatic tag reader.
13:25These basically capture a picture of your tag and tell the bag where to go.
13:31So, for example, if a bag's going to Japan and there's a bag tag that says Japan on it,
13:38it'll scan that tag and then push it to the baggage lateral for an outbound flight to Japan.
13:47There they come.
13:48The bags are sorted by flight and sent to a lateral or side conveyor belt,
13:53where they are manually packed into metal containers, which will be loaded into the body of the plane.
14:00When passengers travel, they don't really realize that there is a lot of manual work involved in taking care of their bags.
14:09For his first flight, he's going to load approximately 260 bags.
14:13And for the next flight, it's going to be similar, about 300.
14:18Each flight has individual containers for direct luggage, connections, and priority customers.
14:23Everybody has their own container, so if they try to load local bags in a connection container,
14:32the system is not going to allow.
14:33When they scan it, it's going to give an error that you should not be putting this bag in this container.
14:38Each container can hold around 40 bags, and the team is trained in fast and efficient packing.
14:43Now all the labels should be out, since it has tags number.
14:48This is associated with the passenger name here, which we can retrieve if any passenger we don't want to travel in this flight anymore due to any reason.
14:56This is how we identify which bag we are going to take it out.
14:59With an average of 25 flights taking off per hour, the baggage team work around the clock.
15:08Our job is to make sure all of the containers goes out from the bag room 45 minutes before departure.
15:15All the bags has to be at the gate.
15:17Good evening, it's Emma from Air Canada calling.
15:32Looking to get some snow removed over around gate 175.
15:37In stock, Devine's got her eye on the first of the focus flights, travelling to Delhi.
15:43Perfect, thank you very much. Bye-bye.
15:45So I just gave the GTAA information to get some snow clearance in and around the area,
15:53just to give the team traction to get the aircraft loaded.
16:00To keep the flights on schedule, Devine liaises with key teams around the airport, including the snow removal team.
16:10So we got our ramp team there now.
16:12But loading seems to have stalled.
16:15Copy. Are they having issues with the opening the doors?
16:21C-1 is not opening?
16:22Okay, well, there's the first problem for today.
16:26The main C-1 cargo door for loading the Boeing 777 is stuck shut.
16:32Is it frozen?
16:34Okay, so it's frozen.
16:35Okay, I'll call D-ICE.
16:36We're currently on a standstill for now, unloading the aircraft.
16:45Our flight is supposed to departing at 19.30.
16:48So we have about 45 minutes to get the flight out of here.
16:55Just a few hours into Devine's night shift, and the freezing weather is already causing a delay to one of the priority flights.
17:02Oh, boy.
17:04And they sure it's frozen, right?
17:05If it is frozen, then they're going to have to bring the Herman Nelson.
17:10The icy weather appears to have frozen the Delhi flight's cargo door shut.
17:15We just called cold weather for a Herman Nelson because 42, we can't open the door.
17:20It's either frozen or there's a maintenance issue.
17:22You'd think it's a person, Herman Nelson, but it's actually a machine.
17:28It's a heater that we use to throw out anything that is frozen on the aircraft.
17:34On a wintry night like this, the heaters are in high demand, so Steve's been tasked to find one.
17:41They've got to be all somewhere else other than here.
17:46So we've got to look. I'm going to start looking now.
17:48If they can't open the door, they can't load the luggage and cargo, which means the plane can't take off.
17:56Okay, so we'll get maintenance to take a look at it.
17:58Maybe it's not frozen. Maybe there is something, an issue with it.
18:03Devine's called in reinforcements.
18:06Right now, we've called maintenance to assist us in trying to get the door open.
18:12It does get a little bit stressful because it's like the time is ticking.
18:15You know you have that only allotment of time to be able to get that flight out of here.
18:21A delayed departure can cost airlines hundreds of dollars a minute.
18:27Is it moving?
18:30No.
18:34And with no sign of the heater, all hopes are pinned on opening the door mechanically,
18:39using a power drill to manually turn the latch.
18:45Oh, I see it opening.
18:48Oh, yay, it's opening.
18:51We have sorted out our issue with the cargo holes.
18:54We were able to open it.
18:55So our team is now underway on loading the aircraft.
18:59So we got about 27 minutes until our scheduled departure time right now.
19:05So far, so good.
19:06Thanks to the fast work of maintenance and the ramp team,
19:10Devine's focus flight to Delhi is still on schedule.
19:13Just prior to working up here in stock,
19:17I've actually had some experience out on the ramp.
19:20I worked as a station attendant.
19:22I've gone through multiple winter storms as well.
19:26It is a pretty tough job.
19:28It's a lot of physical work.
19:30I really do feel for them.
19:31And, you know, just looking out there right now,
19:33and it's definitely coming down.
19:37And I know it's not going to get any easier as the day progresses as well.
19:46Outside, the snow is hitting the local news headlines.
19:49Yeah, so we're live right now at the central de-icing facility,
19:52where you can see behind me,
19:53we've had over 115 aircraft today coming through this facility.
19:57So if you've flown out of Pearson today,
19:58you've definitely come through this facility.
20:00In de-icing mission control, known as the ice house,
20:04the night team are keeping the wheels turning
20:06on this mammoth 24-7 operation.
20:10So the snow has picked up.
20:12It's gotten heavier.
20:14And that'll make the sprays longer now
20:17because there's a lot more contamination on the aircraft.
20:19So that will slow down the de-icing process.
20:23For a larger aircraft, a wide body,
20:25it's taking them anywhere from 20 to 25 minutes to de-ice.
20:29Spraying time has almost doubled since the snow started falling,
20:32with aircraft now needing both Type 1 and Type 4 glycol.
20:37And keep the operation running sometimes.
20:40It may be a bit of a challenge,
20:42but we always find a way to make it work.
20:46The increasing snowfall is inevitably creating delays,
20:49as aircraft have to allow longer to be de-iced before takeoff.
20:53We haven't seen something like this in a couple of years now.
20:56I can already see we're slipping here.
20:57Our stuff is not quite leaving on time.
20:59So now we're currently sliding quite a bit, actually.
21:03So our night that was supposed to end at roughly 1 o'clock
21:05will probably go on until 3, 4 in the morning.
21:08There is six de-icing pads that are open,
21:14and so far all six are being used.
21:18In stock, Divine has a live feed from de-icing
21:21that allows her to keep track of her flights.
21:24I'm going to be the weather girl now.
21:25I'm just joking.
21:27So just looking here, this is our de-ice pads.
21:30So you can see there are a few aircrafts in there right now,
21:33and there's a few more that's about to go in.
21:35So as soon as 42 does push back,
21:37they'll make their way over into that de-icing bay,
21:39get sprayed, and then ready for takeoff.
21:42The Delhi flight is on track for its scheduled departure,
21:47so Divine can turn her attention
21:48to the second focus flight of the evening,
21:51Air Canada 046 to Mumbai,
21:53which is just finishing boarding.
21:56Flight is now closed, so boarding is completed.
21:58Everyone is on board.
22:00It looks like we're just waiting for our ground crew
22:03to finish up on the loading,
22:04so hopefully we can actually get them out of here by 1950.
22:07We might have a potential sequence
22:12if the passenger does not cooperate.
22:15Oh, that's not good.
22:17There's 46 passengers unruly?
22:20Yes, and I'm told all of anything,
22:23we begin the sequence.
22:26Okay.
22:27We have a passenger on board
22:29who is not complying with our in-flight team,
22:33so right now they're trying to see
22:35if the passenger is going to stay on board
22:37or we'll have to remove the passenger.
22:40If the crew can't resolve the issue,
22:42the Mumbai flight will be held
22:43whilst they remove the passenger and her luggage,
22:46a potentially costly delay.
22:48Okay.
22:49Oh, she's...
22:50Oh, wow.
22:50She's causing quite a disturbance on board.
22:59The focus flight to Mumbai has hit turbulence,
23:01and it's not even taken off yet.
23:04Okay, what?
23:05Do we have the seat number?
23:06I don't have a seat number,
23:07but I did send Donna down there to speak to her.
23:09Okay.
23:10Because she was refusing to take out the CPAP machine.
23:13Oh, she's using her own CPAP machine?
23:15Yes.
23:16The disruptive passenger was trying
23:18to take a CPAP machine onto the aircraft,
23:21a machine used to treat sleep apnea.
23:24Though they can be taken as a carry-on,
23:26they must be pre-approved
23:28by Air Canada's Accessibility Desk
23:30to confirm it meets federal aviation standards.
23:33There are certain types of CPAP machines
23:36that could not be used on board.
23:38And when a passenger was asked
23:39to remove their CPAP machines for takeoff,
23:42they refused and became irate.
23:45So, unfortunately, at this point,
23:47now they're going to have to assess
23:48and see if the passenger is being removed off the flight.
23:52For now, the flight to Mumbai is going nowhere.
24:02In better news,
24:04the first focus flight of the night,
24:05headed to Delhi,
24:06is now fully loaded
24:07and is ready to push back from the gate.
24:09But there's an urgent call from the flight deck.
24:16Sorry.
24:17Yes.
24:17FAA got hurt.
24:19We don't know how.
24:20They're calling for EMS.
24:21She's not responding.
24:22Yeah.
24:23Okay.
24:24Emergency services have been called
24:26for an injured flight attendant
24:27on the Delhi flight.
24:29It's just not Devine's night.
24:31Hey, just want to give you a heads up.
24:33042, we had an FAA who got hurt
24:36and not responding.
24:37So, EMS has been dispatched.
24:40It is fully boarded.
24:42The bridge was already off.
24:44So, now we're just waiting for EMS to get to the gate.
24:46We're not sure how she got hurt.
24:48The Mumbai and Delhi flights
24:49are both on hold indefinitely.
24:52Yeah.
24:53So, the snow is under control.
24:54It's pretty much everything else.
24:56So, right now, 42 to Delhi.
24:58The bridge is going back on.
25:00So, we're just waiting for first responders
25:02to get to the gate to get more information.
25:06046, Mumbai.
25:06We have a passenger who is unruly,
25:10which we're just waiting to see
25:12if we do require to remove the passenger.
25:16We're just waiting for that decision now.
25:20Oh, boy.
25:24And, Tanisha, is it a definite pull
25:26or a customer that just hasn't made it to the gate yet?
25:30It's a definite pull.
25:31Copy that.
25:34On the apron, Steve's been given the go-ahead
25:37to start the sequence to offload the bags
25:39for the problematic passenger on the Mumbai flight.
25:44Check your PDA, sir.
25:46Sequence 146.
25:47The flight to Mumbai carries almost 300 passengers
25:50with 14 containers or cans of luggage in the hold.
25:54So, we found the cans.
25:55So, we're looking for the cheapest bags
25:58for the passengers that may not be traveling.
26:02It actually tells them on the PDA
26:04what bag was loaded.
26:07So, if there's 40 bags in here,
26:08it'll say 14 of 35, 15 of 35.
26:12So, you know roughly where they'd be loaded
26:15because they build back to front.
26:18They build up in the back and then stack in the front.
26:22Although the tank system tells the ramp team
26:24exactly where to look for the unruly passenger's luggage,
26:27it can still take valuable time
26:29if they have to unload every bag.
26:31If we are delayed,
26:33aircraft is delayed due to this situation,
26:36unfortunately, we can't penalize customers
26:39for making the plane go delayed.
26:41There's a lot of experienced people
26:43that work on this flight.
26:44So, chances are,
26:46not only will we be able to pull these bags,
26:48but we'll probably still be able to get it out on time
26:50because we're used to this process.
26:54Luggage located,
26:56Steve also needs to respond
26:57to the deli flight attendant emergency.
27:03Let's see.
27:05So, a bag fell out of the compartment above
27:07and hit her and she fell on the ground.
27:09It's not something you hear about every day
27:11and very unfortunate.
27:14Toronto Pearson International
27:16has a dedicated emergency response team
27:18who are already at the gate.
27:21Fire and EMS are here.
27:24She will not be flying with us tonight.
27:25The fire department has double-checked her,
27:31has handed it over to EMS.
27:32The plane will be held for another flight attendant
27:35to replace her.
27:38And it's not any regular flight attendant either.
27:41They are language trained.
27:43As well as English and French,
27:46Air Canada flight attendants
27:47often have training
27:48in the destination country's language.
27:50This is a flight going to Delhi,
27:52so they can't just have any English-speaking flight attendant.
27:57We need someone that has translation
27:58to speak with the people on board.
28:00Yeah, hopefully we can still get the flight on time
28:02with the replacement flight attendant.
28:03If not, we will have to wait.
28:09So for the flights that are cancelled,
28:11people who are not from Toronto,
28:13is that Canada going to give a hotel?
28:14The only flight I have room for right now
28:16is at 9.30.
28:17I can put you on standby for that one,
28:19so just wait for that one.
28:21Inside the terminal,
28:22the snow is playing havoc with travellers' plans.
28:26Oh, it looks like 046 Mumbai's bridge is off.
28:31But in stock,
28:34Devine's had the first good news of the night.
28:36The Mumbai flight,
28:37minus the irate passenger and her baggage,
28:40is finally ready to depart.
28:44Now, as soon as they push back,
28:45they can make their way over to the icing,
28:47and looking at the CDF,
28:50there is a few open,
28:51so we'll have a clear path for them to get in.
28:54Taxiing the 280-ton Dreamliner to de-icing
29:03in conditions like these
29:04is a mammoth undertaking.
29:07But the airport's team of snowplows
29:09have been busy carving a route
29:11to ensure she makes it safely.
29:13On a normal day with no de-icing,
29:20aircraft would just go to the runway and take off.
29:24But unfortunately,
29:25with the amount of snow that we're getting today,
29:28we're requiring to de-ice the aircraft.
29:33Adding precious minutes to the schedule.
29:35The ice does take a lot of time,
29:37especially depending on the snow buildup as well
29:40on the aircraft.
29:48So we've got the Mumbai flight coming in right now,
29:51Air Canada 4.6.
29:52It is a wide body.
29:54It's a Boeing 787.
29:55It's a 900 series.
29:57They have started the first step with a Type 1 fluid.
30:02So that is the de-icing fluid
30:03that will take off all the ice, snow,
30:06and anything that's on the wings.
30:09And then once they start the second step,
30:12we call that the anti-icing.
30:14It's a green fluid that goes on,
30:17and it prevents ice, snow, or frost
30:19from rebuilding onto the aircraft
30:21to give them enough time to get to the runway
30:23and take off safely.
30:25The Type 4 green glycol
30:27should give the aircraft an extra amount of time,
30:30known as a holdover window,
30:31to prevent ice buildup as they head to the runway.
30:34But the current snowfall is off the charts.
30:37So right now, we're having a few aircraft.
30:40If they don't take off in that amount of time,
30:42they're having to come back
30:43and get re-sprayed again with Type 1 control.
30:46And now the Mumbai flight has finished de-icing,
30:49and it's on its way out,
30:50heading to the runway for departure.
30:54The Dreamliner will have to make
30:56the three-mile journey to runway 5
30:58with no holdups
30:59before the melted ice refreezes.
31:01This is a high-stress situation, though.
31:21Toronto Pearson Airport
31:22is dealing with some of their heaviest snow in years.
31:25Despite the extreme weather,
31:29the focus flight to Mumbai
31:30has managed to stay ice-free
31:32and is airborne.
31:34Order 66, 192.
31:35Spectre recording for September 27.
31:38046, Mumbai.
31:40Good news is it has taken off.
31:43It's now on the air.
31:45So now passengers are on their way.
31:47They are eight minutes early
31:48under scheduled departure time.
31:51One down, two to go.
31:53Zero 40 to Delhi.
31:55Unfortunately, not ready to go as of yet.
31:58We got that was the one
31:59with the injured flight attendant.
32:02The flight attendant is off the aircraft.
32:04Our crew's scheduling is working
32:06to get a replacement flight attendant.
32:09So we are now officially delayed
32:1130 minutes after scheduled departure.
32:19Oh, we have a new flight attendant
32:22for Deli.
32:2342, F.A. is on board.
32:24Yeah, F.A. is on board.
32:27So that's great news.
32:28They found a flight attendant available
32:30with Hindi translation.
32:33Bridge off.
32:35Okay, the bridge is off.
32:36I've got ten minutes on here.
32:37It's 42, the bridge is off now, too?
32:39Fantastic.
32:40It's another win for the team.
32:44Good benefits to having lots of,
32:45lots of spoken languages here in Canada.
32:49With the new flight attendant on board,
32:52the Deli flight is now ready
32:54to push back from the terminal.
32:57Almost there, almost there.
33:00So far right now,
33:02a lot of our hiccups or issues
33:05that we're getting
33:05is non-weather related,
33:08which is a little bit surprising.
33:12Every day is a different day,
33:13and you never know
33:14what really is going to happen.
33:21Another focus flight
33:22headed to the runway
33:23is cause for celebration.
33:25Thanks, buddy.
33:26Now, that being said,
33:27you get a call.
33:28All right.
33:28I'll see you in a bit.
33:29All right, don't work too hard.
33:30I'll try.
33:31All right.
33:32All right.
33:33In this weather,
33:34we get lots of curveballs
33:36in regards to all flights,
33:38not just the focus flights.
33:40But when we work together as a team
33:43and try and pull it together,
33:45sometimes special things happen
33:47and we still might make time.
33:49So we got our fingers crossed here.
33:53The Deli flight Air Canada 42
33:54has now left de-icing,
33:56and it's on its way to the runway.
34:00It's a divine miracle.
34:02Flight 042 to Deli
34:03has finally taken off,
34:05just 23 minutes late.
34:07There it is.
34:10Taken off.
34:11There is 42 Deli.
34:14And you can only see the lights blinking,
34:16and that is it.
34:19And you're off.
34:21Perfect.
34:25Two of the focus flights are in the air,
34:27but Divine's night isn't over yet.
34:30Just an update on our last focus critical flight,
34:33which is Dubai 056.
34:35The bridge is off.
34:37It looks like we're just waiting for pushback.
34:41It's all about 24 minutes early
34:43from scheduled departure,
34:45which is a good thing.
34:46So this one...
34:48Actually, never mind.
34:49I'm not going to say it yet
34:50until it actually takes off.
34:53I don't want to jinx it yet.
34:55Because anything can still happen
34:57while it's still on the ground.
34:59Here on the way,
35:04he's pushing all doors,
35:0578 minutes.
35:06Divine was right to be cautious.
35:09Okay, so...
35:11Um...
35:11Okay.
35:14We have a passenger
35:15who pulled the fire alarm.
35:18Um...
35:18Is he outside?
35:23They said that he's outside.
35:24Okay, so they're trying to locate him right now?
35:25Yeah.
35:26Do we have anybody on the ramp?
35:27Do you want to just make an all-call?
35:28Um...
35:29Give me one second.
35:31Hey, are you outside right now?
35:33Okay, we're looking for a passenger
35:35who just made his way over on the ramp.
35:36A passenger has managed
35:41to get out of the emergency exit
35:43in the terminal
35:43into a highly-restricted area.
35:48Hotel 2 Alpha on the ramp, correct?
35:51We're sending everyone over to your location.
35:54The airport's operations control center
35:56have been alerted to the passenger
35:58who pulled the fire alarm
35:59and pushed open the emergency door.
36:02Anything that happens around the airport
36:04comes through here,
36:04and we dispatch accordingly.
36:05I will be able to call Peel Police
36:08to let them know about this as well.
36:10Peel Regional Police
36:11are the municipal force
36:13with a division based at Toronto Pearson.
36:15They need to locate the civilian urgently.
36:18The airport apron
36:19is an extremely hazardous place to be,
36:22especially in a blizzard.
36:24With the visibility out there,
36:25if he's not wearing a vest,
36:27he could get struck
36:28by any of the vehicles out there.
36:31Unauthorized access to the apron
36:32is also a serious security breach,
36:34which could result in planes
36:36being held at their gates
36:37until the civilian can be located.
36:40So right now,
36:41we're going to get all our managers
36:43out there
36:44to look for the passenger.
36:46Oh, boy.
36:47Another day at the office.
36:58On the apron,
36:59Steve's joined the search
37:00for the trespasser.
37:01So we're in pursuit.
37:09Supposedly,
37:10we have an intoxicated passenger
37:11that pulled the fire alarm
37:13and hit the emergency door.
37:16He's mostly on the ground,
37:18on the ramp.
37:18We don't know.
37:19We're going to find out.
37:24Hey, Maria.
37:25Hi.
37:26Do we have eyes on this guy?
37:27I'm trying to pull
37:29under the camera, Mateo.
37:31Okay.
37:31Apparently, he went outside.
37:33Okay, he's out.
37:34So we know he's outside.
37:36The outside temperature
37:38is well below freezing
37:39and snowfall is over seven inches
37:41with next to no visibility.
37:44It happens once in a blue moon,
37:46but usually it happens
37:48on a sunny day
37:48and they don't realize
37:49they're actually going outside
37:50and they're not allowed outside.
37:52But at this point,
37:53passengers intoxicated.
37:54We are not sure
37:55where the passenger is.
37:57Airport security
38:00and Peel police
38:01are also on the lookout
38:02for the trespasser.
38:04I have heard of maybe two
38:07passengers that have made it
38:09down to the ground
38:10and every time
38:11it's been due to, you know,
38:14intoxication of some sort.
38:18I do see GTA vehicles around here
38:20and I don't know possibly
38:22where he could be.
38:23So we're going to take a look.
38:25It's hard to see.
38:27A rogue passenger
38:28is the last thing
38:29the team needs
38:30on an already overstretched night
38:32with critical flights
38:33waiting to take off.
38:36And we have
38:38GTA officers here.
38:42Oh, okay, good.
38:43We got him?
38:43We got him?
38:46Okay, so stand down.
38:48The passenger has been located
38:50and he's now being escorted back
38:51inside the terminal.
38:55Is he upstairs now?
38:57Because customs is also in there.
38:59All right.
39:01They're obviously waiting
39:02for most likely Peel police.
39:05Did we get him?
39:06We got him?
39:07Okay.
39:08So we have him.
39:10Toxicating passenger
39:10has been picked up
39:12by the airport authority.
39:13Improper use of the emergency exit
39:14to access the ramp
39:16may be unlawful.
39:18The airport is considered
39:19federal property.
39:21There probably most likely
39:22will be charges laid
39:23against this passenger.
39:26This is not the day
39:27I'd want to be dealing with this.
39:30Excitement.
39:31We only do excitement
39:31here at the airport.
39:32This is not on my list
39:35of what I thought
39:36would happen
39:37on during the snows day.
39:40Oh, boy.
39:43What a day.
39:49Yeah, I see the cockpit door
39:50is still open.
39:51Crew's ready.
39:52Just waiting for the thumbs up.
39:53And it's our last flight
39:56of the night.
39:59That's turned out
40:00a lot better than expected.
40:01I figured we'd be here
40:02all night long.
40:04The final focus flight
40:05to Dubai
40:06is ready to push back
40:07from the terminal.
40:10Just need a thumbs up
40:11from the in-flight
40:12and it looks like
40:13we are blinking.
40:1530-08 ground
40:16is a FedEx
40:17that's going to go by
40:18from here right to left.
40:19Wait for them to go by
40:20and then Juliet.
40:21Very happy with today
40:23the way everything went.
40:24We didn't have any flight
40:25throughout the airport
40:26go more than 30 minutes late,
40:28which is excellent.
40:30Especially with the weather.
40:31Tune there.
40:33Crossway to the
40:33Bravo now.
40:34Tequila after the set.
40:35Somehow the gods
40:37were on our side tonight.
40:39Ready for a pillow.
40:41Ha ha ha.
40:42I'm sure 70-79
40:44taxi down
40:45runway 15 left.
40:46Cross runway 23
40:47left on double.
40:48Shelly, I hope you're hungry.
40:53I ordered a bunch of pizza.
40:55Okay, fantastic.
40:57Can I have chicken wings?
41:00Where are you demanding
41:01chicken wings now too?
41:03Yeah.
41:04Attention, stop.
41:05Team, attention, stop.
41:06Team, just want to get
41:06everyone's attention.
41:07I just want to say
41:08thank you for tonight.
41:09I know it's been a snowy day.
41:11We did order some pizza.
41:14So, please, everyone
41:15enjoy the pizza.
41:15It's clearly in the conference room.
41:17And again, thank you for tonight.
41:21Bye.
41:22Welcome.
41:22You're amazing, Divine.
41:25Team fed,
41:27Divine checks in
41:28on her final focus flight
41:29of the night.
41:30Our Dubai flight 056
41:32already pushed back
41:33from the gate.
41:34That is our last
41:35priority flight for the day.
41:37Number three of three.
41:38So, we did leave the gate
41:40earlier than expected.
41:46And there it goes.
41:50I'm quite relieved.
41:51It definitely did
41:52in a lot worse,
41:53especially with
41:54the accumulation of snow.
41:55But we got our three
41:57focus flights out of Toronto
42:00either early or minimal delay.
42:04So, it's a good day.
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