00:00Hello, how are you friends? It's a pleasure to greet you. My name is Roberto Arteaga and this is a very special moment. We are in a moment of dialogue about Mexican Banking 2030, innovation and inclusion and the new logic of collaboration. The banking industry is going through a stellar moment where traditional business models are combined with technological ones. And we also have consumers who are increasingly demanding and ask for transparency, speed and security in their transactions. And to talk about these issues, it is truly a pleasure to be here with two key players in banking, Daniel Becker, CEO and CEO.
00:30of Meful Banking. How are you, Daniel? How are you? It's a pleasure to greet you. And we are also with Renee Sal, who is co-founder of Capital Grupo Financiero. How are you, Renee? Delighted to be here with you again, Robert. It's a pleasure to greet you. Without a doubt, and to talk about very interesting topics, I would like to start this talk with Daniel, if it's okay with you, because we always talk about the balance that needs to be struck today between being more technological, but also having traditional banking.
00:55How has it been for you to find a balance between this consumer demand for adopting the best in technology, but preserving the traditional aspect of customers who already have them hired?
01:06What happened to us is that we already had the traditional aspect. The bank has been operating for almost 30 years, and the challenge was the strategy and the tactical part of how to do the digital aspect.
01:17We have different actions and capabilities for the customer who is born a digital native and the traditional customer who simply wants an application to be able to self-serve.
01:27New technologies are also emerging that promise to innovate. In this case, it is artificial intelligence and the use of data.
01:35And in this regard, speaking of digital natives, I would like to ask Renee Sal, how are these technologies operating today and which of these technologies do you think are the differentiators for a company like yours?
01:47Look, I believe that the future of banking is knowing how to manage data. But in order to access data, it is very important to have a solution prepared for that.
01:55In our case, what we did from the beginning was to innovate through electronic invoicing.
02:01I believe that Mexico has an advantage in this worldwide. There are 80 countries that use electronic invoicing. It is an interesting fact, but Mexico is one of the countries that has innovated the most in this.
02:12So, we decided to use this solution to be able to understand our clients better. I believe that you understand your clients better, you know exactly what to offer them, when to offer it to them, and how to offer it to them.
02:22And that is where artificial intelligence comes in a little bit.
02:26We have created our predictive models to understand our clients. Today, 70% of companies in Mexico are already in Capital's database.
02:35This is very good and allows us to better understand our clients.
02:39As we say, we invest a lot of resources in data so that when our clients need one of these products, they know when, how, and where.
02:46And, you mentioned something that I want to mention.
02:50We are living in a collaborative world, and I think that's where we are. We have even experienced it in some way, haven't we?
02:58The world is already one of collaboration.
03:01What Capital does well, Mifol may do poorly, and vice versa, and there can be many synergies there.
03:06So, I believe that if each one respects their business models, there will be a lot of collaboration, and the name of the game will be,
03:16who has the ability to be collaborative without thinking that someone is bending or snooping on their business model?
03:21That's not really where the value lies. Value is how you differentiate yourself, how you market yourself, and how you do things right.
03:30We still have a very low level of banking penetration.
03:33There is much talk about the efforts that have been made at an institutional level, historically,
03:37but today we see an opportunity to continue moving forward on this path.
03:41Daniel, from your point of view, what elements could boost this financial inclusion?
03:46Bank penetration is, yes, Mexico is the country with the greatest opportunity among the OD countries.
03:51Which is why I believe there are still so many banking licenses seeking to enter.
03:55Now, to the extent that the economy continues to be 56% informal,
03:59it seems to me that this is a major obstacle to banking being able to continue expanding.
04:04And perhaps an alternative would be for any Mexican over the age of 18 to have a checking account of their choice by constitutional definition.
04:11So, I believe that there are mechanisms, but there is a long way to go and, of course, a lot of public policy.
04:17Interesting.
04:18Or compliment that, we who are in the business world, in Mexico, there are 6 million formal SMEs.
04:24In reality, there are 11 due to the number of informal companies that exist,
04:28because they are precisely afraid of these types of things,
04:31but they do not know all the benefits that they can have by becoming formal.
04:35So, I believe that it is an effort that has to be made with the authorities, with the banks,
04:40with all the participants in the financial sector to precisely promote them becoming formal.
04:44It benefits everyone.
04:46We have a larger market, we can have it in a better way and the economy grows.
04:50Even the government wins, it collects more.
04:52Of course.
04:53So, I believe that everyone wins from that, right?
04:56Now I agree with Daniel in the world of collaboration.
05:00Capital became a financial group.
05:02One because of the humility that we always have to collaborate and understand our counterparts.
05:07Because well, in banks everyone is a competitor, right?
05:10Each one has their business model, but as Daniel rightly said,
05:15you can complement each other and that is where you have to get rid of that ego that so characterizes banking.
05:20Those who have prospered the most are those who have known how to collaborate with other companies,
05:23fintechs, other banks.
05:25There are alliances where you can complement each other, it's a new way to grow.
05:28There is no, no, we haven't learned to create a union where collaboration is truly one of the central elements.
05:35However, I think that in the future we will see,
05:37first, consolidation of the industry.
05:40Why?
05:42And I don't know if Renee, I think many of our.
05:45Well, we already have two banks and I'm consolidating myself.
05:48Ah, well, exactly.
05:51You know what?
05:52This is a game of scale.
05:53Yes.
05:54And scale becomes essential.
05:57And now you can scale collaboratively or you can scale individually.
06:01And then, yes, it will depend on the strategy that each of the directors and their organizations determine.
06:06In your case, Daniel, what are these ways of collaborating precisely with these new banks?
06:11What are these points where they can converge?
06:13When I've heard stories and read articles and documents from banks trying to develop their own technology,
06:22except for those that live in the cloud, they're lost because they're either a software company or an intermediary company.
06:27However, I believe that banks are technology companies.
06:33There's no doubt about it.
06:34Either you develop and write all the code or what you can do is partner with different fintechs companies that already have installed capabilities
06:43that have perhaps developed a single product but are very good at something in particular
06:47and you can either collaborate with them, absorb them, or partner with them.
06:53Unless a bank, due to its characteristics and size, determines to do everything,
06:58the challenge will be to control your supply chain.
07:01What you just said seems very interesting to me because I think what I'm understanding correctly
07:06is that you were a bank that knew how to become digital without having to create a new bank,
07:10which we've seen, right?
07:12Correct.
07:13You found the way.
07:14For us, for example, in our case, everything is in-house, but that's because we come from another world.
07:19We come from the world of technology.
07:20We come from the world of fintech.
07:22We were born precisely because of what the word fintech represents, facilitating financial processes.
07:26In short, we understand this case better and we were able to develop our own code, our own systems, these types of things.
07:33However, that is not the only challenge because as you rightly say, I am already in the system and today,
07:38with the acquisition we made, we managed three cores.
07:42So for me, the challenge is to move everything to the same place.
07:45What I want to tell you is that when there is will and when there is desire and when you also want to create banking with a social dimension,
07:51the collaborative issue becomes fundamental.
07:54Fundamental.
07:54This is also important for Mexico.
07:56Mexico is a hybrid country.
07:58It has key figures to become more digital than any other country in the world.
08:03Just the electronic billing data.
08:05Mexico has a very advanced space system.
08:09In fact, it is more advanced than the United States.
08:12Yes, yes, of course.
08:14In Colombia, where we also operate very slowly, it has also just launched a competition called Brave, which is also for instant payments.
08:22Excuse me, that's why COD didn't work in Mexico, because we have a very good space.
08:26If we hadn't had the SPAY that we have and they had implemented CODI before SPACE, COD would have worked differently.
08:35That's what happened in Brazil.
08:37They implemented the QRS payment system before instant transfers.
08:41People were already used to it.
08:43They안�複数 are very much then.
08:47Of course.
08:49I will finish the first.
08:50You have to continue in the same fashion.
08:51We should be in the same fashion.
08:54I would rather do that.
08:54We should do that, but we should offer meters very little.
09:06You could do.
09:07Once you watch a product that flips into 2011, it y aucuneates certain territory donates the supply.
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