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00:00¡Gracias!
00:30Things, like, when she was born, that's how big she was.
00:35That fitted her.
00:37And it shows she didn't grow very much,
00:39because that was her size shoe at the end, size two.
00:43I had really, really, really thin legs,
00:46and I was really self-conscious of them.
00:47I used to wear five pairs of tights.
00:49Boys used to call me lucky legs.
00:51Lucky legs?
00:52Lucky they don't break.
00:53Carrie and Jo, Jodie's her twin.
00:56They were never far apart.
00:57I love that video.
01:01This is one of the nicest evenings that the three of us had...
01:04The three of us had had.
01:10As a parent,
01:12we think our children are always going to be there.
01:16You'll be able to talk to them tomorrow.
01:18You'll be able to say things to them tomorrow.
01:20But you can't always.
01:24And just to remember the happy times,
01:27it's a reminder that you don't take anything for granted.
01:34Don't take your children for granted.
01:36Make a face.
01:37There's any camera!
01:42Don't understand!
01:44You know, I knew enough about Caroline that I should have seen this coming.
01:55Her vulnerability.
01:57Come on!
01:58Come on!
01:58I protected her when she was alive, as best I could.
02:07And what I'm doing now is protecting her in a different way.
02:13I want the real Caroline to be remembered,
02:15I want the real Caroline to be remembered,
02:17not this Caroline that was portrayed in the press.
02:20Love Island presenter, Caroline Flack, has appeared in court and pleaded not guilty to assaulting her boyfriend.
02:34The presenter was released on conditional bail before her trial on March the 4th.
02:42After the court, the press were relentless.
02:43We were being followed everywhere.
02:44At one point, I got out of the car to try and stop the Paps following us, and a Pap basically just ran me.
02:56Like, he just carried on driving, and I was, like, pushing his car.
03:02From that moment, it felt like she was on the run.
03:06After the hearing, I couldn't communicate with Caroline.
03:09She was on social media, looking at what the public was saying.
03:14Social media was really tough on Caroline, but then, after the court hearing, she was all over the news.
03:31We just couldn't believe it. It was absolutely everywhere.
03:35All the major TV channels were reporting the prosecution's version of events, which just wasn't accurate.
03:41It's strange being back. This was just packed with press, and everybody's screaming and shouting at Carrie, and this was a really dark day.
04:00But we didn't realise how much the rest of her life was set that day.
04:06The statement given by the prosecutor set the tone for the next two months.
04:10That day, Caroline's face was everywhere. The headlines read as if she were a domestic abuser and had hit her boyfriend with a lamp.
04:20Exactly what information the prosecution was being fed by the police.
04:24But a lot of what she said in court was wrong in so many ways.
04:28I've spent years getting various documents that tell a different story of what happened that night.
04:36I've been able to cross-reference the police reports on the night when Carrie was arrested with a statement the prosecutor made.
04:45So where is this all about a lamp that haunts us? Where did that come from?
04:51Now it's alleged that she hit him over the head with a lamp.
04:55She picked up a lamp and smashed him over the head.
04:58Almost caved his head in.
04:59With a lamp. The lamp.
05:00The prosecutor says he, Burton, said he had been asleep and had been hit over the head by Caroline with a lamp.
05:08But then, looking at the report written on the night by the police, it says it's unclear what object was actually used to assault Mr. Burton.
05:18He initially stated to officers that he assumed it was a desk fan or a lamp.
05:25Mr. Burton stated, I don't know what it was.
05:30There was no compelling or direct evidence that anyone had been hit with a lamp.
05:36During Caroline's interview under caution, Caroline's position always was that she had the phone in her hand,
05:41she went to rouse him and wake him and the phone connected with him.
05:45It couldn't have been more clear to anyone that read that transcript.
05:49The police report says, Miss Flack's phone has been seized as it has a significant amount of blood on it
05:56and a crack on one of the corners, suggesting this may have been the weapon.
06:00Wow.
06:01So it's actually in there that they thought it was a phone.
06:05Yes.
06:06Nothing else was taken from that flat at all.
06:09You would think the weapon would have been seized.
06:12The lamp has just sat back at the property, not being touched, was never examined.
06:17We know that the evidence was the phone.
06:21Somebody made a decision to leave that out.
06:26I mean, I was sitting with Lewis back there and he couldn't believe what was being said.
06:32He actually took to Instagram and he said, what I witnessed today was horrible.
06:39She did not hit me with a lamp.
06:42You know, this is Carrie's life here.
06:45They're the things that get into the press and they're the things that she was going to be tried on.
06:51This is evidence that a prosecutor can bloody stand up and say about someone.
06:58I think it's disgusting.
07:00Yeah.
07:01But the damage was done.
07:02Carrie knew that people would be thinking about like that.
07:05For the rest of their life.
07:06Yeah.
07:07Ever.
07:08Yeah, she couldn't lose that.
07:09No, she'd never lose that tag.
07:11She hasn't lost it, even though she's dead.
07:13Caroline was in a bad place.
07:25She'd been in a spiral since her arrest.
07:28On Christmas Eve, we wanted to take her out.
07:32So we took her Christmas shopping.
07:34And bearing in mind, she hadn't been out.
07:37So from the day she was arrested to Christmas Eve, I don't know how long that was, maybe two weeks.
07:41She hadn't left a hotel room.
07:44And we were really confident that nobody was following us.
07:49And then we realised she was papped.
08:04And they wrote in the papers how she was beaming and joking.
08:10I think people would have thought she didn't have a care in the world.
08:18What nobody knows when they see these pictures in isolation is that she had been on suicide watch for two weeks.
08:27And we were trying to give her something normal to do.
08:30She wasn't laughing it off.
08:32If I'd seen her laugh or smile in that two weeks, I was like, thank God.
08:36Maybe she won't die today.
08:38Maybe we can leave her for half an hour.
08:41Maybe there is a way out of this.
08:56Caroline thought she had no control.
08:59Lies were being told about her all the time.
09:03So Caroline was desperate to tell her side of the story.
09:07You know, get some truth out there.
09:10And even if she couldn't speak out, her agents may speak out on her behalf.
09:16Say something.
09:18But she kept being told complete shutdown.
09:22Don't do anything.
09:26I want to ask her agent, why?
09:28Why was she silenced?
09:32Hello.
09:33Long time no see.
09:35Hello.
09:36Hello.
09:37All right, thank you.
09:38How are you?
09:39Good.
09:45Right?
09:46You okay?
09:47It's just, it's been since the funeral.
09:49I know.
09:50I know.
09:51Long time.
09:52Yeah.
09:58During the whole time Carrie was going through this, she was advised to just stay silent.
10:04I know that Carrie thought a lot of you and you were close.
10:07How did you manage that?
10:09So I think at first, we just thought it was a misunderstanding.
10:13Everything was going to be fine.
10:15So we sort of didn't say anything, just told everyone to wait it out.
10:20Later on, when it was coming to the press or comments, everything we checked with our lawyers.
10:25Because if she'd said something, those words could have been catastrophic in court.
10:31And they'll be regurgitated in the press over and over again.
10:35So, yes, she wanted to have her voice.
10:40But it was silence's safest, really.
10:44I understand that.
10:47If she could have, you know, gone against the story, it would have gone some way to making it better for her.
10:56We knew what the truth was.
10:58Mm.
10:59You knew.
11:00But the newspapers, you can tell them till you're blue in the face.
11:05At this point, Caroline was worth more to them in print to be the villain than the hero that she was six months ago when she was hosting Love Island.
11:13You were no longer really managing the newspapers as such.
11:18It's uncontrollable at times.
11:20Yeah.
11:21You're dancing with the devil.
11:24Before she was arrested, Caroline was very good, actually.
11:28She knew acutely what the right response was a lot of the time.
11:37They were going to print a story about one of her boyfriends.
11:41It wasn't a very nice story.
11:43Caroline contacted the journalist directly and said,
11:46can we give them a nice story and exclusive so they make another story go away?
11:50But isn't that awful? Isn't that an awful way to have to live, to have to do that?
11:55Yeah.
11:56To give information about something so that the bad information won't come out.
12:00Yeah.
12:01You know, we saw the tide turn on her.
12:05We just became completely powerless.
12:09It just, it just makes me sad and it makes me mad that something as thoughtful as this going on in Caroline's life.
12:20She becomes not a person to the press.
12:23She's sort of expendable.
12:26A headline for 45p is what that is.
12:28Yeah.
12:29That's what it comes down to, isn't it?
12:30Yeah.
12:34Every time you put Caroline Flack in the newspapers, they sold.
12:39And on the front page, a lot more.
12:42She was the golden girl who delivered for so many years.
12:45And ironically, delivering even more in the worst period of her life.
12:54An editor rang me up and said, listen, would she do a big interview about it?
12:58And I said, well, I very much doubt it because it's still in the hands of the police and the prosecution.
13:02And he said, well, in that case, go and fuck her over.
13:05To hear that kind of, like, coming and you know what's coming before they do, you're like, Jesus Christ.
13:12Over that Christmas, Carrie seemed to be coping.
13:27And then on January the 1st, this was the headlines.
13:33Flax bedroom bloodbath.
13:37And it was a complete and utter shock.
13:42The way this story reads is that Caroline had hit her boyfriend with a lamp.
13:49And that was his blood.
13:53And that is so far from the truth.
13:56That was Caroline's blood, where she'd cut her wrists.
14:03Caroline reacted terribly because of the embarrassment.
14:10It was an embarrassment.
14:12This was her blood.
14:17Obviously, we wondered who took that picture and who gave it to the son.
14:28We were told at the beginning that it was actually a police officer, but it wasn't.
14:33Lewis admitted that he took that photo and sent it to one of his friends.
14:38And then one of his friends sold the picture without any information,
14:43without any backup, to the son newspaper.
14:51Once this came out, I don't think anyone thought of anything else then,
14:55that she was guilty.
14:57She was tried in the Sun newspaper and found guilty.
15:15Until something's written about your own family or friends,
15:29you don't realise how bad the press are.
15:32Lizzie, my oldest daughter, was ten years older than Caroline.
15:38She was very protective.
15:41And she always took to heart what was written in the press.
15:45And it's always affected her.
15:49Are you all right, come?
15:51Oh, I'm not to see you.
15:54Because I'm not hearing Carrie's story
15:57because she's locked herself away out of shame,
16:00the only side I had was in the press.
16:04And my instant reaction was,
16:09if she did that, then she needs to be punished.
16:12I haven't got any facts because I'm not there.
16:15All I'm hearing is this.
16:17Mm.
16:20It affected the way I thought about my sister,
16:25the way that she felt that she could come to me for support.
16:29And she never could even just say, I didn't do it.
16:34She didn't even feel that I would believe her.
16:38Because she...
16:40You think, but it's in black and white,
16:42so people are going to listen much more to that than what I say.
16:46And that's to her sister.
16:48Mm.
16:49And that's what these lies do,
16:51how deeply they go
16:52and how deeply they affect relationships.
16:55I let her down by not being there,
16:58by not finding out how she felt more.
17:01And I can never change anything.
17:09Every single person that was there
17:12that let that go to print
17:14should be ashamed of themselves
17:15because as far as I'm concerned,
17:17that is one of the main reasons why she isn't here today.
17:20This is why she isn't here today.
17:22Hello, son.
17:26Oh, hi there.
17:27My name's Chris Flack.
17:29And this is being recorded, this message, for a film that may go out with Disney.
17:48What I'm after today is if you could put me through to...
17:53Sorry.
17:54Are you all right?
17:55Oh, I thought you sighed.
17:56Yeah.
17:57Sorry.
17:58I wonder if you could put me through to Victoria Newton.
18:02Yes.
18:03So this could be recorded for your Disney documentary?
18:07Yes.
18:08Hold on a second.
18:09Thank you.
18:11Victoria Newton is the editor of The Sun.
18:14She said to me, I've come into The Sun to clean this paper up.
18:19So I'd like a front page apology as large as they put the photo of her blood on the bed.
18:30I've been on hold for four minutes.
18:32Well, this is eight minutes now.
18:35No one's even come back to say, yeah, sorry for keeping you waiting.
18:39We're trying to find Victoria.
18:41I'd love to just say, what have you put in place?
18:45What have you done to stop this happening?
18:48Eleven minutes now.
18:50Must be a busy news day.
18:52Hello, mate.
18:54Hello.
18:55Oh, sorry.
18:56I thought this was Andy.
18:57Hang on.
18:58Cut me off.
19:01I don't believe it.
19:08The way the press covered this story was one of the worst things at the time.
19:17I want to speak to a journalist to find out how something so misleading can appear on the front page of a national newspaper.
19:25So, Paul, part of this process, I've contacted 30 journalists, but not one of them will talk to me.
19:38Why do you think that is?
19:40I think it's a mixture of shame, fear.
19:46I think they've probably been ordered not to.
19:49Really?
19:50By their, by their editors.
19:53Hmm.
19:54So, what I want to know is, who would be responsible for the picture of Carrie's blood going in the Sun newspaper?
20:01I've been in newsrooms and they've rang up and said, how much will you give me for this picture or this story?
20:07So, in my experience, the news editor will say, how much do you want?
20:11He will then go into the editor and his senior journalist.
20:15So that's really gone up to a very senior level.
20:18Usually it comes in your conference because you have conference every morning and that's what your front page is going to be.
20:22Yeah, that's what I thought.
20:24From experience, that would have gone through three lawyers.
20:29It would go through lawyers.
20:30It would go through three lawyers.
20:32The editor, the news editor, conference where you have plenty of very intelligent journalists who are very able to speak for themselves in all newspapers.
20:40Yeah.
20:41Debating whether or not they should use it.
20:43In my experience, that decision would have been backed and probably salivated on all day as soon as they got that picture by everybody in that newsroom.
20:52It was gory, it was macabre, it was sinister.
20:55You know, she was deranged.
20:57She wasn't, right?
20:59But they don't think that way.
21:00They think this is such a compelling is the way they see that and graphic, gory demise.
21:10If they'd gone through all those checks with their lawyers, they didn't confirm with anybody that it was her boyfriend's blood,
21:21which it was portrayed as.
21:23Her agent didn't get a call, you didn't get a call.
21:24Nobody got a call, no.
21:26Quite often, when a story is so good, if there's any chance at all you could say something that could even have brought that story down 10%, less drama and less, you know, shock factor, and you've got just enough that it can be true.
21:43In my opinion, they'd be like, don't call because that would get in the way of the story.
21:50This is, I can't even get this, I can't even, it's, it's even worse than I thought.
21:57How do you look at that? You're a journalist.
21:59Yeah.
22:00So where does the journalism come in and the interest of Caroline or the readers? What does the truth matter?
22:10It does to some journalists, and it should do to every journalist, but in my experience, it's really just about who's got the best front page the next day.
22:21So do you think there was ever a discussion what effect it would have on her?
22:28In my view, being honest with you, probably not.
22:38And I doubt anyone said, is this the right thing to do?
22:42Really?
22:43You'll never be judged on a story that ruins somebody's life. You will never pay a price for that.
22:48So all the times, all the interviews, all the things that, you know, go on with the press, like on a personal level, it just means nothing.
22:59It, it was like she was betrayed on every part.
23:04Why take the photo? Why sell it? Why print it?
23:09Everything that happened like that was making it more and more clear there was no way out of it.
23:15We couldn't stop the effect it was having on Carrie, and that's what was hard for us.
23:22Yes, we're back and we're bigger than ever. Say hello to Laura Whitmore.
23:46Love Island was a massive thing for Caroline.
23:49Hello Islanders.
23:50Laura taking over brought up every single insecurity.
23:56We weren't allowed to watch it, then she wanted to watch it, so we'd sit and watch it together.
24:01This is incredible. Look at this. Look at the view.
24:03And then every day she'd ask me for the numbers, how many viewers, how many viewers.
24:07Shall we have a little chat? Shall we? Yeah.
24:16That constant turmoil killed Caroline.
24:19So girls, how are you feeling? Good.
24:21She felt like she was being airbrushed out of the show.
24:24She said, I know that I'm gone, I know that I'm done, this is it.
24:27She just saw the crumbling of everything she'd built.
24:30She couldn't go back to her house.
24:47You know, the place that she'd lived and bought with her own money.
24:51There were people kind of camped outside.
24:54So we decided that she needed to move.
25:04Everything was so, like, cloak and dagger because the fear of being caught
25:09or people knowing where she was was so scary that all of this had to happen in the middle of the night.
25:15She had to move out at three o'clock in the morning.
25:18But luckily, Jodie knew of a removal company that would do that.
25:22And they were lovely.
25:23They moved almost everything she owned into, like, a gated apartment
25:28that actually nobody ever found out where she was.
25:31I think that gave her a sense of normality.
25:35Maybe we'll just pop out and buy some sheets and stuff on Church Street
25:39or just buy some, like, nice little things.
25:41It might be a little cosy.
25:44But this flat was just, there was something about it.
25:48It was number 13.
25:50And opposite her was this park, which was sort of a cemetery.
25:55And one of the headstones was Caroline Flack.
26:00Things like that would play on Carrie's mind.
26:03And she phoned me and said about it.
26:05And I said, oh, Harry, don't be, you know, just don't...
26:09There's nothing like that.
26:10But it was strange.
26:12When she realised that nobody knew where she was,
26:23she started going out for walks with Ruby the dog.
26:27She wasn't drinking at this point.
26:29I'm on Church Street now.
26:30Just take a movie for a walk.
26:32Text me.
26:33I can meet you at home.
26:34Can we go for a nice dinner somewhere or a soft drink?
26:37Jesus, I'm so boring.
26:38What I wouldn't do for glass of wine?
26:40We went rock climbing and we had the most amazing evening.
26:47Nobody came up to us.
26:48Nobody spoke to us.
26:49She said to me, I'm going to be OK.
26:52Oh, my God, I've had an idea.
26:58Like, I think I should make a documentary about all of this.
27:03I could tell that she was getting stronger
27:05because she was talking about doing a documentary.
27:08She was saying, I just really want to get out,
27:10like, what's happened on my side of everything.
27:13And so it felt like she was turning a corner.
27:18And, you know, we felt that actually the case was going to be dropped.
27:26She was opening and pinning everything on common sense
27:31finally prevailing and coming to light.
27:34Caroline and her legal team were hoping
27:37that the CPS would review all the evidence
27:41and conclude there was no public interest and drop the case.
27:46In this case, yes, the complainant withdrew his support
27:51for the prosecution.
27:53But undoubtedly, they felt they had enough.
27:55They had, I think, a 999 call recording.
27:57They had a body-worn camera, a warm-worn police.
28:00And they have to take domestic abuse seriously
28:02because we as a country have said
28:03we should take domestic abuse seriously.
28:05Nazir Afzal is a former chief prosecutor
28:09who defended the CPS's decision to prosecute Caroline.
28:13I've given him access to the documents from my investigation.
28:19He still believes the CPS were doing the right thing.
28:24You did an interview believing that the CPS were right to charge.
28:30Yeah.
28:31And I just wondered now, having looked more at the case,
28:36why you think they were right to charge.
28:38So I need to explain how a prosecutor does his work.
28:41A prosecutor doesn't do their work in isolation.
28:43It relies upon what the police provide them with.
28:47So if the police tell them serious injury, blooded everywhere,
28:52and we are really concerned that it might be repeated.
28:56I can see how a prosecutor might come to a conclusion
28:59that we need to put this before a court.
29:01You have to accept the police to tell you the truth.
29:04Otherwise, the whole system collapses, isn't it?
29:07That said, having looked at all your evidence,
29:10I can't understand why they rushed to judgment.
29:13This was a case where there's no previous history,
29:16where there is no controlling or coercive, powerful dynamic.
29:21Mr. Burton never, ever wanted this case.
29:24No.
29:25It was adamant this case should not be prosecuted.
29:27No, it wasn't just reluctant, adamant.
29:29This was a one-off situation where she lost her temper,
29:33whatever the reason was, and she did what she did,
29:36which she accepts.
29:37For all of those reasons,
29:39the very worst thing that should have happened is a caution.
29:50Um, yeah.
29:51It's difficult.
29:52After, you know, hearing you say that,
29:55in one way, it's like...
29:58Vindication?
29:59It is.
30:00It's vindication for all the work I've done.
30:02Yeah.
30:03But it actually makes it a lot harder.
30:05I totally understand it.
30:07I have prosecuted thousands of these cases.
30:10Knowing what I know now,
30:12none of it makes sense, Christine.
30:14Absolutely none of it makes sense.
30:16You know, almost immediately,
30:18in the cold light of day,
30:20prosecutors looking at this case
30:21would have formed the view this case is going nowhere.
30:24And they should have stopped the case.
30:27In fact, they're required to stop the case,
30:30where there is insufficient evidence,
30:33where it's not in the public interest to proceed.
30:36And I can't think of any reason to proceed,
30:38other than being scared of what the media
30:40were going to say about them.
30:41But, you know...
30:44It's not about you losing face.
30:46This is about justice.
30:48My take on it is that Caroline would still be with us
30:51if certain decisions weren't taken back in that month or two.
30:56I just had to have the coffee.
31:12How do I do it?
31:13I had to do it on that.
31:15No, you just do this and you go...
31:17Can I see it?
31:18Erm, I'm just waiting for the call today.
31:20Erm...
31:21For...
31:22And then explain what it is.
31:23So you...
31:24So you talk about it,
31:25and you have to explain what it is for...
31:28Well, today...
31:29Today is the cut-off point.
31:31That's what we...
31:32That's what we're waiting for.
31:33What's the cut-off and what?
31:34Find out whether it's going to court or not.
31:37Oh, right.
31:38It was such a shock that they didn't...
31:57just drop the case.
31:59This case was prosecuted because...
32:02in my view...
32:04it would have been more difficult to stop the snowball rolling...
32:10than it would be to just let it continue.
32:13Saving face...
32:15I think adequately describes the stance that I think was taken.
32:23Because she had pleaded not guilty,
32:25it meant she would face trial.
32:27And the police footage that was filmed that night
32:30would be played in court as evidence.
32:33Throughout this whole thing, Caroline's worst nightmare...
32:35was that the body cam footage was going to be released.
32:36It wasn't because she was scared of...
32:37what she'd done to Lewis.
32:38She was scared because she looks...
32:39completely and utterly...
32:40unhinged...
32:41in this...
32:42body cam footage...
32:43because she had tried to kill herself.
32:44This was a snapshot into her private life...
32:46at its worst.
32:47She was covered in blood.
32:48She was half-naked.
32:49She was half-naked.
32:50She was in a really dark place.
32:54It showed her...
32:55mental health, if you like.
32:56She knew it wasn't going to make her guilty of abuse...
32:57but it was going to show her...
32:58to the outside world...
32:59how she sometimes felt.
33:00She kept saying to me...
33:03I just can't have people see the body cam footage.
33:06I can't have my family know that that's out there.
33:09She kept saying to me...
33:13I just can't have people see the body cam footage.
33:16I can't have my family know that that's out there.
33:20And I just think she was not thinking of herself.
33:23I think she was thinking of other people, actually.
33:27I think she was thinking of other people, actually.
33:32Now, on BBC Sounds.
33:33Valentine's Day, happy Valentine's Day to everyone out there,
33:34whether you're attached or single or whatever.
33:35Caroline didn't like Valentine's Day.
33:36She hated it, in fact.
33:37Because it was the only time that I was going to be able to do
33:38to do it on the other day.
33:39And I just think she was thinking of herself.
33:41I think she was thinking of other people, actually.
33:42And I just think she was not thinking of herself.
33:43I think she was thinking of other people, actually.
33:44But I think she said that, that's kind of a big thing.
33:58Caroline didn't like Valentine's Day.
34:00She hated it, in fact.
34:02Because usually that's when she'd just broken up
34:04or something was happening or, you know...
34:07It wasn't a big thing.
34:09She'd already been through so much,
34:11Then the Sun devoted an article to a Valentine's card
34:14which had gone on sale mocking Caroline.
34:20A lie about the lamp that was brought out in court by the prosecutor
34:23had been turned into a joke which the Sun had chosen to reprint,
34:29sharing it to an even wider audience.
34:32It's not journalism, it's bullying.
34:35And it was like another nail in Carrie's coffin, really.
34:37That day, I went to work and I just remember thinking,
34:43she's strong, she's being really strong and she's saying all the right things.
34:46And then I just didn't hear from her.
34:51My mum messaged me saying, have you heard from her?
34:53And I was like, no.
34:54And then she started messaging me, like,
34:56it was one after the other, after the other.
34:58Like, it didn't make any sense, it was nonsense.
35:01And I knew that it wasn't... I knew she'd been drinking
35:03and I knew I could get in.
35:06..to the flat.
35:08So I called a friend, I messaged her sister and her mum
35:13and I said, I'm going to go there, there's something weird.
35:16Met my friend outside, we let ourselves in and the flat was trashed.
35:19It was...
35:20The plant had been pulled off the shelves,
35:24the telly was broken, there's stuff everywhere.
35:27We couldn't rouse her at all.
35:32We were really scared to call an ambulance.
35:34We were more scared of her going to hospital in a public environment
35:41because of what the press would do.
35:43And then getting her life saved, it makes me feel sick
35:47that I thought that was our thought process.
35:52We called an ambulance
35:54and I just know that the paramedics came
35:57and she was talking gibberish and I was begging them to take her
36:01and they were saying she doesn't want to go
36:03and I was like, but she's saying that she's on the streets of India.
36:05But in the end, they didn't take her.
36:12When she woke up, she was furious that we'd called the paramedics
36:17and she said to me,
36:20you will never, ever know what it's like to be me.
36:24I am in so much pain.
36:27And she just was...
36:29It was like she was speaking, but she wasn't there.
36:33She wasn't...
36:33She wasn't there.
36:43Um...
36:43On the morning, they were there, her friends were there,
36:50but Carrie had said, oh, you can leave, you can leave.
36:53And she said, Jodie will be here soon.
36:57We left at about ten.
36:59When her sister and two others got to Carrie's,
37:12the door was locked.
37:14Well, Carrie never does...
37:16She just doesn't, you know, the door would be open
37:18and everything would be...
37:19And she just knew there was something wrong.
37:22They could hear Ruby barking from the inside
37:24and I was saying she would never leave Ruby if she's gone out.
37:27I was like, she'll be there, she'll be asleep.
37:29The landlord had come.
37:32And I got in and, um, yeah, Jodie found her.
37:36And, um, yeah, she couldn't do anything.
37:38She tried, but she couldn't do anything.
37:40So she phoned me.
37:41And then when I got there,
37:46there was people milling about outside
37:48and I went into the room.
37:51I went to touch her and the police wouldn't let me.
37:59I got there and she was dead.
38:03Um, everybody was quiet.
38:05It was really quiet.
38:07Ruby was just walking around in the flat.
38:16I just couldn't...
38:18I didn't understand, like, what was going on.
38:23Somebody called me and I answered the phone.
38:26He said, hi, my name's da-da-da.
38:27I'm the head of something at BBC.
38:29Is it true that Caroline Flack's dead?
38:31And I just couldn't... I, like, threw my phone.
38:33I remember being like, oh, my God.
38:35I couldn't believe that I was standing with her body
38:39and that somebody was calling me to fact-check
38:43that she was dead.
38:44Good evening. Welcome to BBC News.
38:46Caroline Flack, the former ITV Love Island host,
38:49has been found dead in her London flat.
38:52A lawyer for her family confirmed she had taken her own life.
38:55This is very shocking news, of course.
38:57There have been lots of questions this evening
38:59about what has happened here.
39:01MUSIC PLAYS
39:02The feeling of how bad she must have felt
39:19to do what she did,
39:21that's the thing that stays with me.
39:24She was just in a place where, um,
39:27she saw no way out, and that must be awful.
39:32She couldn't see that it would have all been fine.
39:35They would have got through this.
39:37And... and I just can't imagine it.
39:43She had served her sentence by then.
39:46More than anyone could imagine.
39:48And she had nothing left.
39:51MUSIC PLAYS
39:52It's so weird
39:57that she's not here,
39:59and it doesn't feel real,
40:00and it's never felt real.
40:02And I continue to message her
40:04as if she's here.
40:06MUSIC PLAYS
40:08Anyone who knew Caroline
40:18I knew she was vivacious,
40:21loving,
40:22and had a passion for life.
40:27There was an outpouring of emotion
40:29on social media.
40:30Lewis Burton shared a photo of them together
40:32on Instagram with a message that said,
40:34My heart is broken.
40:36We had something so special.
40:38I am so lost for words.
40:40I am in so much pain.
40:41MUSIC PLAYS
40:43After her death,
41:02people were still going for her.
41:04It was disgusting.
41:06It's all the same lies being spread about her.
41:08I do remember moments after she had died,
41:15I got a phone call from an editor saying,
41:18Shut down.
41:20Don't talk about it.
41:22Don't mention anything about Caroline's death.
41:25Any articles you've written,
41:26any articles we've written,
41:28it's complete shutdown.
41:31The only other time
41:32that I've ever been ordered by
41:35anyone in a position of power and influence
41:41in a newspaper
41:41to not talk about anything
41:43was
41:44when the mirror phone hacking was exposed
41:47and we were told,
41:49don't speak a word to anyone,
41:51don't answer any questions.
41:53We were talking about
41:54probably the biggest court trial
41:58in British press history
41:59with a royal
42:00and Caroline Flax's death.
42:11It wasn't that long
42:12after Caroline had died,
42:14I met Rebecca Brooks,
42:15head of the Sun newspaper group.
42:18And she said,
42:19Oh,
42:20everybody was crying in the newsroom
42:22when they heard.
42:23And they said
42:24we could give an award in her name.
42:26They have an awards night every year.
42:27And we were given an award
42:29in Caroline's name.
42:31It's time now
42:32to present the Mental Health Award.
42:34And to do so,
42:35someone
42:36who's experienced firsthand
42:38how devastating it can be
42:39when someone's mental health
42:40deteriorates.
42:42Christine Flack.
42:44Of course, I thought,
42:44Oh, fabulous.
42:45You know,
42:46you're not even thinking.
42:48The winner of the Mental Health Award
42:50in memory of my daughter Carrie
42:51is Charmaine George.
42:54And I'd just like to say
42:55how she did what she did.
42:59Because some mornings
43:00it's just hard to get up
43:02and carry on.
43:04But to do what she did
43:05is wonderful.
43:07And she deserves this.
43:09The award was given
43:10to a very nice lady
43:11that had lost her son
43:13and helped other people.
43:16And...
43:17Everyone there was like
43:19someone famous
43:20and there was footballers.
43:23There was David Beckert.
43:24It was a place to be...
43:25to be seen.
43:28And I think,
43:28What am I doing with that?
43:30I'm not the celebrity.
43:32It's Caroline.
43:34And they took that from her.
43:38I felt really guilty
43:41that I'd gone along with it.
43:44And you think,
43:45Oh, why did I get involved?
43:46But sometimes you have
43:48to get involved
43:48to get that realisation
43:50that you're being played.
43:53That's what it felt
43:54like they were doing.
43:57In my opinion,
43:58they're doing it
43:59so that you don't complain.
44:02They're doing it
44:02just so it looked like
44:03they had my blessing.
44:05I don't believe
44:06it's because they're sorry,
44:08but it's how can we
44:09make this problem go away.
44:13To paparazzi and tabloids
44:15looking for a cheap sell
44:16to trolls hiding
44:17behind a keyboard.
44:19Enough.
44:20Your words affect people.
44:22It was the media
44:22amplifying what social media
44:24was doing.
44:25It was both strands.
44:27I don't think
44:27they understand
44:28the impact that it has
44:31on somebody's mental health.
44:33We have to stand together.
44:35Death cannot be in vain.
44:36When Caroline died,
44:58her close friends
44:59just wanted some way
45:01to, you know,
45:02remember her.
45:02And they thought about
45:05what was the thing
45:06Caroline loved most.
45:08She loved music.
45:10She loved dancing.
45:11She loved singing.
45:15They put on
45:16flat stock.
45:19And everybody
45:20that appears
45:21or even comes on stage
45:22to talk about
45:23knew her.
45:24And I didn't know
45:27she knew
45:27so many people.
45:29It had affected
45:29a lot of people's lives.
45:31We love you,
45:33Flaxstock!
45:37All the money
45:38we raise
45:39goes to
45:41charities.
45:43At Flaxstock,
45:44everything is positive.
45:46Remembering Caroline
45:47and what she stood for.
45:48She was trying her best
45:52and she was making
45:53the success of her life
45:54despite all of her demons.
45:58It's just a way
46:00that we can talk
46:01about Carrie
46:02and just dance.
46:09Caroline was the most
46:11generous and loving
46:12daughter,
46:13sister
46:13and auntie.
46:15Losing her
46:16was unbearable.
46:18But no one
46:19should have to go
46:20through what Caroline
46:21went through.
46:23And I've spent
46:23five years
46:24fighting to uncover
46:25the truth
46:26about what happened.
46:29But what I want
46:30to stress
46:30to anyone
46:31feeling that bad,
46:33that scared
46:34and tired
46:35of life,
46:37there's always
46:38a way forward.
46:44You're not
46:44strange
46:45if you have
46:46depression.
46:46You're not strange
46:47if you've got
46:48mental health
46:48problems.
46:49You're normal.
46:50That's life.
46:52And it's just
46:52helping deal
46:54with that
46:54and making you
46:55feel okay about it
46:56because that's,
46:57you know,
46:57you should.
46:58You should just
46:59feel okay about it.
47:03Perhaps that's a
47:04lesson.
47:04You know,
47:04it's a lesson.
47:08And that's,
47:11that's the legacy.
47:12she was about life.
47:18She was about life.
47:18She was about life.
47:18So,
47:19sit back.
47:20I just found
47:21down at home.
47:24Soz.
47:25She was about
47:26enjoying life.
47:27helping others to enjoy life.
47:39helping others to enjoy life.
47:42We've had a lovely time,
47:44haven't we?
47:44We've had a great time,
47:45we did.
47:45It is corny
47:47when we say,
47:48oh,
47:48be kind.
47:49But you know,
47:49that's,
47:50that's a small phrase,
47:51but it means such,
47:52such a lot.
47:55And,
47:55um,
47:56if people lived by that,
47:58then the world
47:59would be much nicer.
48:00Sometimes I'm right,
48:16sometimes I'm wrong,
48:18but he doesn't care,
48:21he'll string along.
48:24He loves me so,
48:26that funny honey of mine.
48:30Sometimes I'm down,
48:36sometimes I'm up,
48:38but he follows round
48:40like some droopy eyed pup.
48:44He loves me so,
48:47that funny honey of mine.
48:54Look at the end.
48:56I love it.
48:57Yeah.
49:00I love it.
49:18Gracias por ver el video.
49:48Gracias por ver el video.
50:18Gracias por ver el video.
50:48Gracias por ver el video.
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