Putra Heights resident says insurance company set conditions for payment

Free Malaysia Today

Francis Koh says his insurers initially threatened to hold back 20% of the payout until he could prove that repairs were carried out.  Read More: https://www.freemalaysiatoday.com/category/nation/2025/10/28/putra-heights-resident-says-insurance-company-set-conditions-for-payment  Laporan Lanjut: https://www.freemalaysiatoday.com/category/bahasa/tempatan/2025/10/28/penduduk-putra-heights-dakwa-syarikat-insurans-tetap-syarat-sebelum-bayar-pampasan  Free Malaysia Today is an independent, bi-lingual news portal with a focus on Malaysian current affairs.    Subscribe to our channel - http://bit.ly/2Qo08ry   ------------------------------------------------------------------------------------------------------------------------------------------------------ Check us out at https://www.freemalaysiatoday.com Follow FMT on Facebook: https://bit.ly/49JJoo5 Follow FMT on Dailymotion: https://bit.ly/2WGITHM Follow FMT on X: https://bit.ly/48zARSW  Follow FMT on Instagram: https://bit.ly/48Cq76h Follow FMT on TikTok : https://bit.ly/3uKuQFp Follow FMT Berita on TikTok: https://bit.ly/48vpnQG  Follow FMT Telegram - https://bit.ly/42VyzMX Follow FMT LinkedIn - https://bit.ly/42YytEb Follow FMT Lifestyle on Instagram: https://bit.ly/42WrsUj Follow FMT on WhatsApp: https://bit.ly/49GMbxW  ------------------------------------------------------------------------------------------------------------------------------------------------------ Download FMT News App: Google Play – http://bit.ly/2YSuV46 App Store – https://apple.co/2HNH7gZ Huawei AppGallery - https://bit.ly/2D2OpNP  #FMTNews

Transcript

00:00A Putra Heights resident whose home was damaged in the gas explosion nearly seven months ago

00:05says his insurance claim was delayed after his insurer took a position,

00:10contradicting the one announced by the General Insurance Association of Malaysia.

00:16Francisco, vice chairman of the Putra Harmony Residents Association,

00:20said that while his claim was finally approved, the payout was delayed due to added conditions.

00:25He said the company withheld 20% of the payout pending proof of repairs through photos and invoices

00:31and required the work to be completed within two months of receiving the initial 80% of the approved claim,

00:38which went against PIAM's call for insurers to settle claims swiftly without unnecessary conditions.

00:44Last Thursday, FMT contacted the insurer to check the status of Coe's claim

00:49and while it initially responded that the matter was under review,

00:52a subsequent message later that day confirmed that the case has been resolved.

00:57Coe said he was speaking out to create awareness among other affected insured persons

01:02who were facing challenges in securing their compensation,

01:05describing the delays as unfair,

01:08noting that some insurers appeared to hold back payments

01:10because the government was helping with certain repair works.

01:14On April 1st, a gas pipeline exploded in Putra Heights,

01:18leaving about 150 people hospitalised and displacing more than 400 families,

01:23though no deaths were reported.

01:25Hanyu Jo, FMT.

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