00:00A Putra Heights resident whose home was damaged in the gas explosion nearly seven months ago
00:05says his insurance claim was delayed after his insurer took a position,
00:10contradicting the one announced by the General Insurance Association of Malaysia.
00:16Francisco, vice chairman of the Putra Harmony Residents Association,
00:20said that while his claim was finally approved, the payout was delayed due to added conditions.
00:25He said the company withheld 20% of the payout pending proof of repairs through photos and invoices
00:31and required the work to be completed within two months of receiving the initial 80% of the approved claim,
00:38which went against PIAM's call for insurers to settle claims swiftly without unnecessary conditions.
00:44Last Thursday, FMT contacted the insurer to check the status of Coe's claim
00:49and while it initially responded that the matter was under review,
00:52a subsequent message later that day confirmed that the case has been resolved.
00:57Coe said he was speaking out to create awareness among other affected insured persons
01:02who were facing challenges in securing their compensation,
01:05describing the delays as unfair,
01:08noting that some insurers appeared to hold back payments
01:10because the government was helping with certain repair works.
01:14On April 1st, a gas pipeline exploded in Putra Heights,
01:18leaving about 150 people hospitalised and displacing more than 400 families,
01:23though no deaths were reported.
01:25Hanyu Jo, FMT.
Comments