00:00Talk to us about supply and demand for nurses in the U.S. What are you seeing?
00:04We're still seeing a strong demand for health care and health care hiring.
00:08The number of jobs in health care are increasing, but it's happening at a lower rate than it was before.
00:14Why?
00:15Most likely changes to the economy and the macroeconomic changes that we're facing as a country.
00:21So the other big reason is the big, beautiful bill does have Medicare and Medicaid reductions in it,
00:26which has slowed a little bit of hiring in health care, too.
00:30A lot of health care jobs, not necessarily our end, but health care jobs are occupied in the U.S.
00:36by people who were not born in the U.S.
00:39I don't know the data that you have on that on your platform, but I'm curious if you're seeing any of the immigration changes
00:44that we've seen during the Trump administration during the first few months of this administration affect the workforce on your platform.
00:50Yeah, so 20 percent of health care workers in the U.S. were born outside of the U.S.
00:54So they do they do compose an important part of the health care workforce that's already here.
00:59To be honest, though, we're still with that, you know, status quo with immigration.
01:03I mean, honestly, since 2016, there's just been a huge slowdown in the number of health care workers entering the country as immigrants.
01:11And a lot of that is just continues with every administration.
01:14We saw it with Biden. We're now seeing it with Trump.
01:16And so that just highlights the importance of us needing to take care of our domestic health care workforce.
01:20So what's the answer in your view? If it's if it's been slowing down at this point for close to 10 years, then what's the right way to approach this?
01:28The best way to approach this is to keep increasing the number of health care workers in the U.S.
01:33by encouraging more and more Americans to go into health care.
01:36We also have to remove the bottlenecks in health care, including the nursing short, the nursing school shortages,
01:41the technician school shortages and increasing the training programs that are available for Americans.
01:46OK, I've talked to some doctors about this, friends of mine, and they give me these numbers that are just mind bogglingly small,
01:52like some specialties only graduate like three or four different residents per year in some schools.
01:57And like it's an incredibly small number. So that that seems to be structural.
02:03But as you move down from actual MDs, is it easier to increase the number?
02:07Because it doesn't seem like it's easy to increase the number of doctors in this country with the way the system is structured.
02:13That's exactly right. The way the system is currently structured is it is very difficult for us as a country to increase the number of health care workers that we desperately need.
02:21And health care still remains the biggest labor shortage in the country with the demand continuing to increase from patients getting older,
02:28but not enough health care workers in the system.
02:29Wait, so cost, lack of places to educate folks or lack of desire for people to want to do it.
02:35I mean, I know folks who are doctors and I think Tim, you and I talk about this a lot who don't necessarily love it.
02:41And then there is the demographic side where I know I've had doctors in my life for years who have recently retired and yet we're scrambling to find new doctors.
02:50What is like the key metric that is our cost? Like, what is it that is really preventing folks from going into the profession?
02:56It's really just the bottlenecks we have in our system. There is a desire from Americans to become health care workers.
03:01It's a key way to change your socioeconomic status.
03:04But we have bottlenecks on on hiring, on educating and on training the health care workers.
03:10Why do we have bottlenecks if we need them?
03:12Yeah, I think honestly, there's a lot of experiences that we need to continue to improve.
03:17That's a lot where Incredible Health comes in.
03:19We're actually announcing our AI agents.
03:22So what we've done is really ushered in a new era of health care hiring that can be done with AI agents to really improve the experience of health care workers finding their dream jobs and pursuing their dream careers.
03:35So that's on the hiring side.
03:36What about on the actual taking care of patients side and technology there?
03:40Is there a way to ease the burden on these health care professionals using technology?
03:43Absolutely. Health care is one industry that is adopting AI technology very fast, almost as fast as other industries, which is unusual in health care.
03:53We're seeing AI agents be used at the bedside.
03:56We're seeing AI scribes being used.
03:59So there are...
03:59We've had experience with...
04:01Have you had a doctor with a scribe?
04:03I've had a doctor with an AI scribe.
04:04I'm not sure if I have.
04:05But apart from that, I mean, and that's really helpful to doctors when they're doing their notes.
04:08They probably don't have to spend as much time doing notes and maybe they can spend more time with patients.
04:11That's right.
04:12But beyond that, is the technology to a place where you can trust it to make decisions that are going to lead to better outcomes for patients?
04:22Yeah. I believe that human connection still matters in health care, both the human connection, the empathy piece.
04:28I don't think the jobs are necessarily going to be replaced with AI, but AI is being used to augment and support these health care workers who are generally an overworked and burnt out workforce.
04:37Do you see eventually a day?
04:39I'm going to just go there.
04:40You know, as we continue to see like humanoids and robotics, but a combination of robots with some AI and somehow having a role when it comes to American health care.
04:50Absolutely. I mean, we launched two AI agents, one named Gail and one named Lynn Gail is a career partner for health care workers, a lifelong career partner that helps them generate resumes, that helps them with interview preparation, helps them do mock interviews.
05:04And over 90 percent of nurses give it a thumbs up in terms of giving it having a great experience as well as referring it to their friends.
05:11And then also Lynn is another agent we have, which is a copilot for the hiring teams.
05:16And so Lynn is now interviewing health care workers and is selling them on the organization, discussing multiple jobs with them and really sharing what's amazing about specific employers.
05:28But what I really mean, just got about 30 seconds, the idea of an actual robot with AI and learning and in a hospital helping out.
05:36I mean, absolutely. I mean, I think the future, that's where we're all headed, not just in health care, probably in other industries, too.
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