00:00Music
00:25Tell us more or less ma'am,
00:27what's important for the consumer awareness?
00:30What's our rally in the Department of Trade?
00:35Good afternoon to all.
00:38First of all,
00:40you want to welcome the Happy Consumer Welfare Month
00:44because this month of October,
00:47we have the day of the consumer.
00:53In this year,
00:55our department is active,
00:57our DTI
00:58for advocacy,
01:01and protection of our consumers.
01:05So, we will be able to put it in the 73-94
01:10and we will be able to put it in the 73-94
01:12because we will be able to put it in the Consumer Act of the Philippines.
01:15Okay.
01:16So, the Consumer Act,
01:17we are not just celebrating every year,
01:20but again,
01:21October, November, December,
01:22we must have awareness.
01:24Yes, yes.
01:25Well, throughout the year,
01:27active po ang aming department
01:28sa pagpapalagana po ng 73-94.
01:31Okay.
01:32So,
01:34how do we do this?
01:35How do we do this?
01:36How do we do this?
01:37How do we do this?
01:38How do we do this?
01:39How do we do this?
01:40It's usually because there are many consumer complaints,
01:42many scam,
01:43many scam,
01:44many scam,
01:45many scam,
01:46because of the negotiation of the business.
01:49So,
01:50we have to protect the customers
01:52because of the RA-73-94,
01:56the Consumer Act of the Philippines.
01:58So,
01:59they are there
02:00to protect us
02:02from all of the consumers.
02:04Correct.
02:05So, very important.
02:06I hope that
02:07our consumers
02:09will be able to buy
02:10because sometimes
02:11they will be able to buy.
02:13But again,
02:14the online
02:15and the actual
02:16what do you see
02:17from the consumers?
02:18What are the consumers
02:19that are online
02:21or face-to-face?
02:24Is it covered
02:25by our RA
02:26and consumers?
02:27Yes.
02:28I hope.
02:29The online
02:30because of the COVID-19,
02:31the COVID-19,
02:32the COVID-19 time.
02:34It's so easy.
02:35It's so easy to use the online.
02:36So,
02:37I just want to say
02:38that
02:39our DTI
02:41has created a system
02:43for the trust mark
02:44so that
02:45there are
02:46a trust
02:48between the business
02:50and consumers
02:51buying online.
02:53So,
02:54we have a trust mark.
02:55Why?
02:56Why?
02:57Why?
02:58Why?
02:59Why?
03:00Why?
03:01Why?
03:02Why?
03:03Why?
03:04Why?
03:05Why?
03:06Why?
03:07Why?
03:08Why?
03:09Why?
03:10Why?
03:11Why?
03:12Why?
03:13Yes, sir.
03:28Yes, sir.
03:30So, how, what is the progress?
03:32Are we more awareness?
03:34Yes, ma.
03:35Yes, ma.
03:36We are already aware of it.
03:38Yes, ma.
03:39So, being aware of the consumers of the platform that they need to be able to purchase online shopping.
03:50So, like that, if you have awards, what are the bug-waste awards that you can give?
03:58Well, looking at that is our?,
03:59Yes, ma.
04:00As스를 getAiritional Crっち Very considerable.
04:02Yes.
04:03per company, multi uproitudinal areas bungalim freaking out.
04:09Yes, ma.
04:10Ok, great.
04:11So, ma, it came up to get there failed.
04:13Let's stand by the end.
04:14It would show for you.
04:15Right.
04:16And the things that I want to have, I want to show you.
04:19Thank goddin.
04:20Yes, yes.
04:21So, we recommend that in sight of our customers that we could purchase what we do and coordinate
04:23our customers would recommend a dailyoup.
04:24Yes, ma'am.
04:25So, ma'am, the role of our DTE is,
04:27do you have a consistent monitor?
04:31Yes, yes.
04:32Yes, ma'am.
04:33We assess and evaluate and evaluate
04:35the same thing that they have to qualify
04:37for being compliant
04:39for trade laws
04:41that they have to implement.
04:43So, if I'm a business owner,
04:47I'm a business owner,
04:49I'm a compliance owner,
04:51you have a tutorial, training,
04:53and so on,
04:55you have a guidelines
04:57that you have to give.
04:59Yes, there are parameters
05:01for our Bagwis Award.
05:03So, we will educate them
05:05and we will be able to assess them.
05:09We will give them the requirements
05:11and we will comply with them.
05:13So, last question.
05:15Maybe these products are limited
05:17to the local?
05:19Yes, there are some important
05:21that will come to the products.
05:23Yes, that is also a part
05:25of your consumer awareness.
05:27Yes, yes.
05:28I would say that
05:30in the price tags,
05:32even if it's local or important,
05:35it's supposed to be
05:37the price tags
05:39that we have to do
05:41for our sellers,
05:43or our sellers.
05:45It's important
05:47in the price tags
05:49and labeling also.
05:51So, what are the products
05:52that we have to do?
05:53What are the important products
05:54that we have to do?
05:55What are the products
05:57that we have to do?
05:58There are no labels.
05:59What are the products
06:00that we have to do
06:01in the foreign language?
06:02What are Chinese?
06:04In terms of labeling,
06:06there should be a translation
06:07in English
06:08that we should know
06:09and understand
06:10by all Filipinos.
06:12That's one of the requirements
06:14for labeling.
06:16Yes, sir.
06:17I can't buy it.
06:18I can't buy it.
06:19I can't buy it.
06:20I can't buy it.
06:21Yes, sir.
06:22I can translate it.
06:23I can translate it.
06:24I can translate it.
06:25Yes, sir.
06:26I can translate it.
06:27But anyway,
06:28what are the final reminders
06:29to consumers
06:30that we have
06:31in the Manila Times?
06:33What are the reminders
06:34that you can take?
06:36That's it.
06:37We said that
06:38a well-reformed consumer
06:43is the best-protected consumer.
06:45Dapat po lahat tayo
06:47nagbamasa
06:48ano ba yung ating mga karapatan,
06:50mga responsibilidad
06:51bilang mamimili.
06:53Yan po ay protection po natin.
06:55Alamin din natin yung mga batas
06:57patungkol po sa consumers.
06:59Okay, Ma'am.
07:00Ano ba ang mga advice?
07:01Yan po.
07:02At tulad na sinabi ni Ma'am Pes,
07:04may mga karapatan tayo.
07:07Meron din tayo mga responsibilidad
07:09at isa dun yung maging
07:11mapaluri tayo
07:12sa mga bibili nating mga produkto.
07:14Hindi yung bilhin lang tayo
07:15ng bilhin tapos din natin tinitingdan.
07:16G-experc na pala po yung mga
07:18binibili natin
07:19or may damage pala yung,
07:20may defect pala yung product
07:22na binili natin.
07:23Dapat isa sa mga responsibilidad
07:25natin ay maging
07:26mapaluri tayo
07:27sa mga produkto
07:28na bibili natin.
07:29So last thing.
07:30Misan kasi nahirapan yung mga
07:32mga consumer.
07:33May mga kamusap
07:34ako risk ko apparently.
07:35Naku-compare ko yung reaction
07:38ng refund
07:40or replacement
07:41sa abroad.
07:42Pero dito sa Pilipinas
07:43parang antagal.
07:45Ay yung may common
07:47or ano ba nangyayari.
07:49Kasi parang pag mayroon
07:51mga defect,
07:52isa antagal na reaction,
07:53reset,
07:54and sender
07:55or yun na
07:56or deny.
07:57Anong ba ang gagawin
07:58pag mga kayo?
07:59Meron kasi tayo
08:01di,
08:02apat po yung
08:03remedy
08:04na pwede natin hingin
08:05sa mga consumer
08:06yun yung
08:07replacement
08:08kung siya po ay
08:09nasa period pa
08:10ng replacement.
08:11So papalitan po
08:12agad yun.
08:13Pero kung
08:14ano na po,
08:15lagpas na po siya
08:16dun sa period
08:17na replacement,
08:18meron po tayong
08:19tinatawag na repair.
08:20So mag-a-handle ko po yun
08:21ng assessment
08:22kung sino yung may
08:23produkto nun.
08:25So i-assess mo
08:26kung marirepair pa siya.
08:27Kung beyond repair na po yan,
08:29may option na po yung
08:30ating mga consumer
08:31kung refund the payment
08:33or another product
08:35na replacement po.
08:37So if all the
08:38four items fail,
08:39what's the last resort?
08:43Refund sir.
08:44Ipag ko yung ano.
08:45Ipag ko yung ano.
08:46Ano ba ang
08:48pwedeng last resort na dyan?
08:50Dun sa consumer.
08:51Wala.
08:52Na-try ko na.
08:53Ayaw.
08:54Refund.
08:55Outside.
08:56Warranty.
08:57Ayaw lang.
08:58Communication with the seller.
08:59Yes.
09:00Yun ba'y pwedeng tawagan
09:01itawag sa inyo?
09:02Itulog sa DTI?
09:03Yes sir.
09:04Okay.
09:05Nagkakaroon po ng
09:06consumer complaints
09:07because hindi nga
09:08nagkakaroon ng
09:09understanding
09:10or pagkakaunawans
09:11between the seller
09:13sa customer.
09:14So pag nag
09:16hindi nagkaunawaan
09:17magko-complain ngayon.
09:18So hindi kasi nga
09:19na-meet yung
09:20apat na remedy.
09:21So ang
09:22mangyayari po,
09:23magkakaroon kami
09:24ng medjation.
09:25So pag nag-file po ng
09:26complaints sa DDI,
09:27mag-aanday po namin
09:28mag-aanday po na po
09:30yung medjation process.
09:31Yan ba yung online
09:32or the whole DTI?
09:34Pwede ba ba?
09:35Online,
09:36pwede siyang Facebook
09:37pwede na
09:38hybrid
09:39pwede na
09:40sa
09:41biasa
09:42ngayon.
09:43May namin
09:44ito.
09:45Mersi
09:51ngayon.
09:52Nasi
09:54ngayon.
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