DTI leads celebration of Consumer Awareness Month

The Manila Times

DTI leads celebration of Consumer Awareness Month  Every October, the Department of Trade and Industry (DTI) leads the celebration of Consumer Awareness Month — a reminder that every Filipino has the right to be informed, protected, and empowered in every purchase they make. In interviews with Almira Dais Barbosa, Trade Industry Development analyst (TIDA) and Marites Q. Cuevas, senior Trade Industry Development specialist (STIDS), they emphasize the importance of understanding consumer rights — from the right to safety and quality, to the right to choose, to be heard, and to be educated. These rights apply not only to locally produced goods and services but also to imported products encountered every day in the market. Let this be a reminder that consumer awareness is not just a right—it’s also a responsibility. Smart and vigilant consumers help build a fairer, safer, and more transparent marketplace for all.  Subscribe to The Manila Times Channel - https://tmt.ph/YTSubscribe   Visit our website at https://www.manilatimes.net   Subscribe to Business Franchise Guru: https://www.youtube.com/@BusinessFranchiseGuru   Follow us:  Facebook - https://tmt.ph/facebook  Instagram - https://tmt.ph/instagram  Twitter - https://tmt.ph/twitter  DailyMotion - https://tmt.ph/dailymotion    Subscribe to our Digital Edition - https://tmt.ph/digital  Sign up to our newsletters: https://tmt.ph/newsletters  Check out our Podcasts:  Spotify - https://tmt.ph/spotify  Apple Podcasts - https://tmt.ph/applepodcasts  Amazon Music - https://tmt.ph/amazonmusic  Deezer: https://tmt.ph/deezer  Stitcher: https://tmt.ph/stitcher Tune In: https://tmt.ph/tunein   #themanilatimes  #philippines #entrepreneur

Transcript

00:00Music

00:25Tell us more or less ma'am,

00:27what's important for the consumer awareness?

00:30What's our rally in the Department of Trade?

00:35Good afternoon to all.

00:38First of all,

00:40you want to welcome the Happy Consumer Welfare Month

00:44because this month of October,

00:47we have the day of the consumer.

00:53In this year,

00:55our department is active,

00:57our DTI

00:58for advocacy,

01:01and protection of our consumers.

01:05So, we will be able to put it in the 73-94

01:10and we will be able to put it in the 73-94

01:12because we will be able to put it in the Consumer Act of the Philippines.

01:15Okay.

01:16So, the Consumer Act,

01:17we are not just celebrating every year,

01:20but again,

01:21October, November, December,

01:22we must have awareness.

01:24Yes, yes.

01:25Well, throughout the year,

01:27active po ang aming department

01:28sa pagpapalagana po ng 73-94.

01:31Okay.

01:32So,

01:34how do we do this?

01:35How do we do this?

01:36How do we do this?

01:37How do we do this?

01:38How do we do this?

01:39How do we do this?

01:40It's usually because there are many consumer complaints,

01:42many scam,

01:43many scam,

01:44many scam,

01:45many scam,

01:46because of the negotiation of the business.

01:49So,

01:50we have to protect the customers

01:52because of the RA-73-94,

01:56the Consumer Act of the Philippines.

01:58So,

01:59they are there

02:00to protect us

02:02from all of the consumers.

02:04Correct.

02:05So, very important.

02:06I hope that

02:07our consumers

02:09will be able to buy

02:10because sometimes

02:11they will be able to buy.

02:13But again,

02:14the online

02:15and the actual

02:16what do you see

02:17from the consumers?

02:18What are the consumers

02:19that are online

02:21or face-to-face?

02:24Is it covered

02:25by our RA

02:26and consumers?

02:27Yes.

02:28I hope.

02:29The online

02:30because of the COVID-19,

02:31the COVID-19,

02:32the COVID-19 time.

02:34It's so easy.

02:35It's so easy to use the online.

02:36So,

02:37I just want to say

02:38that

02:39our DTI

02:41has created a system

02:43for the trust mark

02:44so that

02:45there are

02:46a trust

02:48between the business

02:50and consumers

02:51buying online.

02:53So,

02:54we have a trust mark.

02:55Why?

02:56Why?

02:57Why?

02:58Why?

02:59Why?

03:00Why?

03:01Why?

03:02Why?

03:03Why?

03:04Why?

03:05Why?

03:06Why?

03:07Why?

03:08Why?

03:09Why?

03:10Why?

03:11Why?

03:12Why?

03:13Yes, sir.

03:28Yes, sir.

03:30So, how, what is the progress?

03:32Are we more awareness?

03:34Yes, ma.

03:35Yes, ma.

03:36We are already aware of it.

03:38Yes, ma.

03:39So, being aware of the consumers of the platform that they need to be able to purchase online shopping.

03:50So, like that, if you have awards, what are the bug-waste awards that you can give?

03:58Well, looking at that is our?,

03:59Yes, ma.

04:00As스를 getAiritional Crっち Very considerable.

04:02Yes.

04:03per company, multi uproitudinal areas bungalim freaking out.

04:09Yes, ma.

04:10Ok, great.

04:11So, ma, it came up to get there failed.

04:13Let's stand by the end.

04:14It would show for you.

04:15Right.

04:16And the things that I want to have, I want to show you.

04:19Thank goddin.

04:20Yes, yes.

04:21So, we recommend that in sight of our customers that we could purchase what we do and coordinate

04:23our customers would recommend a dailyoup.

04:24Yes, ma'am.

04:25So, ma'am, the role of our DTE is,

04:27do you have a consistent monitor?

04:31Yes, yes.

04:32Yes, ma'am.

04:33We assess and evaluate and evaluate

04:35the same thing that they have to qualify

04:37for being compliant

04:39for trade laws

04:41that they have to implement.

04:43So, if I'm a business owner,

04:47I'm a business owner,

04:49I'm a compliance owner,

04:51you have a tutorial, training,

04:53and so on,

04:55you have a guidelines

04:57that you have to give.

04:59Yes, there are parameters

05:01for our Bagwis Award.

05:03So, we will educate them

05:05and we will be able to assess them.

05:09We will give them the requirements

05:11and we will comply with them.

05:13So, last question.

05:15Maybe these products are limited

05:17to the local?

05:19Yes, there are some important

05:21that will come to the products.

05:23Yes, that is also a part

05:25of your consumer awareness.

05:27Yes, yes.

05:28I would say that

05:30in the price tags,

05:32even if it's local or important,

05:35it's supposed to be

05:37the price tags

05:39that we have to do

05:41for our sellers,

05:43or our sellers.

05:45It's important

05:47in the price tags

05:49and labeling also.

05:51So, what are the products

05:52that we have to do?

05:53What are the important products

05:54that we have to do?

05:55What are the products

05:57that we have to do?

05:58There are no labels.

05:59What are the products

06:00that we have to do

06:01in the foreign language?

06:02What are Chinese?

06:04In terms of labeling,

06:06there should be a translation

06:07in English

06:08that we should know

06:09and understand

06:10by all Filipinos.

06:12That's one of the requirements

06:14for labeling.

06:16Yes, sir.

06:17I can't buy it.

06:18I can't buy it.

06:19I can't buy it.

06:20I can't buy it.

06:21Yes, sir.

06:22I can translate it.

06:23I can translate it.

06:24I can translate it.

06:25Yes, sir.

06:26I can translate it.

06:27But anyway,

06:28what are the final reminders

06:29to consumers

06:30that we have

06:31in the Manila Times?

06:33What are the reminders

06:34that you can take?

06:36That's it.

06:37We said that

06:38a well-reformed consumer

06:43is the best-protected consumer.

06:45Dapat po lahat tayo

06:47nagbamasa

06:48ano ba yung ating mga karapatan,

06:50mga responsibilidad

06:51bilang mamimili.

06:53Yan po ay protection po natin.

06:55Alamin din natin yung mga batas

06:57patungkol po sa consumers.

06:59Okay, Ma'am.

07:00Ano ba ang mga advice?

07:01Yan po.

07:02At tulad na sinabi ni Ma'am Pes,

07:04may mga karapatan tayo.

07:07Meron din tayo mga responsibilidad

07:09at isa dun yung maging

07:11mapaluri tayo

07:12sa mga bibili nating mga produkto.

07:14Hindi yung bilhin lang tayo

07:15ng bilhin tapos din natin tinitingdan.

07:16G-experc na pala po yung mga

07:18binibili natin

07:19or may damage pala yung,

07:20may defect pala yung product

07:22na binili natin.

07:23Dapat isa sa mga responsibilidad

07:25natin ay maging

07:26mapaluri tayo

07:27sa mga produkto

07:28na bibili natin.

07:29So last thing.

07:30Misan kasi nahirapan yung mga

07:32mga consumer.

07:33May mga kamusap

07:34ako risk ko apparently.

07:35Naku-compare ko yung reaction

07:38ng refund

07:40or replacement

07:41sa abroad.

07:42Pero dito sa Pilipinas

07:43parang antagal.

07:45Ay yung may common

07:47or ano ba nangyayari.

07:49Kasi parang pag mayroon

07:51mga defect,

07:52isa antagal na reaction,

07:53reset,

07:54and sender

07:55or yun na

07:56or deny.

07:57Anong ba ang gagawin

07:58pag mga kayo?

07:59Meron kasi tayo

08:01di,

08:02apat po yung

08:03remedy

08:04na pwede natin hingin

08:05sa mga consumer

08:06yun yung

08:07replacement

08:08kung siya po ay

08:09nasa period pa

08:10ng replacement.

08:11So papalitan po

08:12agad yun.

08:13Pero kung

08:14ano na po,

08:15lagpas na po siya

08:16dun sa period

08:17na replacement,

08:18meron po tayong

08:19tinatawag na repair.

08:20So mag-a-handle ko po yun

08:21ng assessment

08:22kung sino yung may

08:23produkto nun.

08:25So i-assess mo

08:26kung marirepair pa siya.

08:27Kung beyond repair na po yan,

08:29may option na po yung

08:30ating mga consumer

08:31kung refund the payment

08:33or another product

08:35na replacement po.

08:37So if all the

08:38four items fail,

08:39what's the last resort?

08:43Refund sir.

08:44Ipag ko yung ano.

08:45Ipag ko yung ano.

08:46Ano ba ang

08:48pwedeng last resort na dyan?

08:50Dun sa consumer.

08:51Wala.

08:52Na-try ko na.

08:53Ayaw.

08:54Refund.

08:55Outside.

08:56Warranty.

08:57Ayaw lang.

08:58Communication with the seller.

08:59Yes.

09:00Yun ba'y pwedeng tawagan

09:01itawag sa inyo?

09:02Itulog sa DTI?

09:03Yes sir.

09:04Okay.

09:05Nagkakaroon po ng

09:06consumer complaints

09:07because hindi nga

09:08nagkakaroon ng

09:09understanding

09:10or pagkakaunawans

09:11between the seller

09:13sa customer.

09:14So pag nag

09:16hindi nagkaunawaan

09:17magko-complain ngayon.

09:18So hindi kasi nga

09:19na-meet yung

09:20apat na remedy.

09:21So ang

09:22mangyayari po,

09:23magkakaroon kami

09:24ng medjation.

09:25So pag nag-file po ng

09:26complaints sa DDI,

09:27mag-aanday po namin

09:28mag-aanday po na po

09:30yung medjation process.

09:31Yan ba yung online

09:32or the whole DTI?

09:34Pwede ba ba?

09:35Online,

09:36pwede siyang Facebook

09:37pwede na

09:38hybrid

09:39pwede na

09:40sa

09:41biasa

09:42ngayon.

09:43May namin

09:44ito.

09:45Mersi

09:51ngayon.

09:52Nasi

09:54ngayon.

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