00:00Scam messages about energy bills remain a persistent problem across England, with around one in four people saying they receive them every day, and about two in five reporting them weekly, according to polling.
00:13Criminals often impersonate the warm home discounts, a government scheme that gives eligible households ÂŁ150 off electricity bills.
00:21The real discount is applied by suppliers to the bill, is not paid to you in cash, and does not require anyone to respond to a text or share bank details.
00:30People can check official guidance on the government's website and with their energy supplier, and report suspicious emails to report at phishing.gov.uk.
00:40Suspicious texts can be forwarded to 7726, which helps phone providers to block the sender.
00:45If money or personal details have been given, contact the bank straight away and make a report to Action Fraud for further advice.
00:53Taking a moment to check the source of any message could be the difference between saving money and losing it.
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