00:00British Gas will pay millions of pounds in compensation after regulators found serious
00:06failings in the forced installation of prepayment meters in vulnerable households.
00:11Ofgem says the company breached license conditions designed to protect customers,
00:16following cases where agents entered homes under court warrants to fit meters without consent.
00:23The settlement includes a ÂŁ20 million payment into a redress fund,
00:28debt write-offs and compensation for affected customers.
00:31Consumer groups say some families were left without heating or electricity when they could not afford to top up.
00:38British Gas says it has apologized, changed its procedures and introduced stronger safeguards.
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