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04:10Instead, Anthony Del Vecchio was gambling away the Mazza's investment.
04:16In April, he was sentenced to seven and a half years in jail
04:20for defrauding close to $4.5 million from over 30 clients,
04:25including family members.
04:27It's soul-destroying when it happens to be defrauded,
04:30but it's soul-destroying even more
04:32when it's a family member that you trust and love.
04:36While Del Vecchio was held accountable for his actions,
04:39the betting agencies got off scot-free.
04:42In sentencing, Judge Cannon seemed incredulous
04:45about the behaviour of the betting agencies
04:47and the culture they operate in.
04:50The judge highlighted inducements offered to keep Del Vecchio betting
04:55and said there was never a time
04:57when any gambling service questioned your conduct.
05:01She appeared shocked at the misery
05:03the betting agencies were inflicting on the community.
05:07Such business practices by these betting companies embody the expression
05:13the banality of evil, in my view, and is staggering
05:17that they are able to operate in our community
05:19in the ways that I've described, with impunity.
05:22They are evil. Did they ask where it was coming from?
05:26Did they stop to even care where it was coming from?
05:29Enticing them to make numerous bets,
05:32quite well knowing that they're going to lose,
05:35but with other people's money.
05:37The judge noted that around eight to ten betting agencies
05:40had offered Del Vecchio VIP services.
05:44VIP schemes are managed customer programs
05:47where there's an individual who's assigned
05:50to get their customer to bet more, to keep on betting.
05:57They do that by offering what's called inducements.
05:59People get tickets to big events, matched bets.
06:03You deposit $500, we'll match it.
06:07And those amounts go up.
06:09The more someone bets, the larger the amounts are.
06:13While Del Vecchio went to jail,
06:15the bookmakers kept the proceeds of his crimes.
06:18But no other industry would be able to keep proceeds of crime,
06:22so why are they allowed to keep it?
06:24It's not their money.
06:26And I sure didn't authorise them to have it,
06:28so I want it back.
06:31Kai Cantwell is the CEO of Responsible Wagering Australia,
06:35an industry group that represents six betting companies,
06:38four of which Anthony Del Vecchio gambled with.
06:43Do you acknowledge the betting companies that you represent
06:46are profiting from criminal behaviour?
06:49No.
06:50OK.
06:51Well, Anthony Del Vecchio had net losses
06:53of three-quarters of a million dollars with PointsBet,
06:56who are one of your members.
06:58That's money he stole from clients.
07:00You don't consider that company now
07:02to be profiting from criminal behaviour?
07:05There are laws and rules that apply to all businesses in Australia
07:10and we follow the law of the country and the law of Australia.
07:14Criminals need to be dealt with by the criminal justice system
07:17and the victims pursue those criminals through victims of crime.
07:22Give the call to the member for Clarke.
07:25Morning, Speaker.
07:26Speaker, I present the Anti-Money Laundering
07:28and Counter-Terrorism Financing Amendment...
07:31On three separate occasions,
07:32Andrew Wilkie has tried to bring legislation to Parliament
07:35that would force betting agencies to hand back stolen money.
07:39The bill will ensure that gambling entities are held accountable
07:42by preventing them profiting from illegal behaviour in particular.
07:47Each time, it's been rejected.
07:50The fact that at the federal level three times
07:52the government and the opposition have failed to act
07:55suggests to me, well, I think it proves to me,
07:58that they continue to run a protection racket for the gambling industry.
08:01I think every reasonable Australian would say
08:04if we know who's got the money,
08:06that money should be returned to the victims.
08:10I've never seen anything like this.
08:12Who does this?
08:14For the first time, Amy and Nick are looking at the list
08:16from the forensic report that details Del Vecchio's losses
08:20with 52 separate betting agencies.
08:23That is just mind-blowing.
08:27How anyone can be able to spend that much money
08:31without any questions.
08:32Oh, I just can't believe it.
08:35At the top of the list, a betting site called Mintbet.
08:39And he's lost a total of over $1 million to Mintbet
08:43that they still have in their possession.
08:47There they go, they're off.
08:48Slowing to stride was Peggy Rose.
08:50It was on the back foot early door.
08:51Joined by a very familiar face in the picnic racing,
08:54bookies ringing, Casey McCutcheon,
08:56also known as the Mintbet man, and Casey...
08:59Mintbet is run by third-generation bookmaker,
09:02Casey McCutcheon.
09:03My old man's a bookie in the big smoke
09:05in the city and the country.
09:07Full forward from last.
09:08I think it's got there.
09:10Big win.
09:12When I rang him, he wasn't keen to talk.
09:16OK, did you ask for proof of income
09:18when Del Vecchio gambled with you?
09:21They think you should return the money.
09:24OK, he's hung up on me.
09:25All right.
09:29I tried to catch him outside
09:30the Backing the Punt conference in Melbourne.
09:33Casey, how are you?
09:34Steve Kinane from Four Corners.
09:36How are you?
09:37Can I talk to you?
09:39Casey McCutcheon is the director
09:41and ultimate shareholder of Mintbet.
09:43He's also its risk and compliance officer,
09:46which means it was up to him to do due diligence
09:49on big spending customers like Del Vecchio
09:52while also profiting from them.
09:56Later that night, we got word that Casey McCutcheon
09:58was about to turn up at a betting industry function
10:01in Melbourne's post office lane.
10:03Nick and Amy Mazza say that you've got their money.
10:12What would you say to them?
10:16They say you've got their proceeds of crime?
10:21You're the risk and compliance manager, aren't you,
10:23with Mintbet?
10:24Doesn't that mean you should have checked
10:27whether he could have gambled that amount of money?
10:29Is there a conflict of interest
10:31being the risk and compliance manager?
10:37If I saw Casey McCutcheon, I would just say,
10:39I do not know how you get up every morning
10:43and think that what you're doing is OK.
10:45I don't know how you sleep at night.
10:47You're living on our money.
10:49Why wasn't anyone asking Del Vecchio
10:51how much he was being paid
10:53and whether he had the money to lose $4.5 million?
10:56We have a significant role
10:59in identifying problematic behaviour,
11:01whether it's criminal
11:02or whether it's problem gambling behaviours.
11:05And we report those to the authorities
11:08and, of course, we intervene
11:09where someone is exhibiting problem gambling behaviours.
11:13But it's clearly not worked in this instance.
11:15Look, those problem gambling
11:18and criminal type red flags that go off in our system,
11:22we are improving every day.
11:24It is basically the Wild West of business in this country.
11:27I would be hard pressed to think of any other business sector
11:30in Australia that is so weakly regulated,
11:34so weakly overseen.
11:39The location for the main regulator for online betting
11:42might surprise many Australians.
11:45I've come to Darwin, the sports betting epicentre of Australia,
11:50a place where over 40 online bookmakers are licensed.
11:56Companies that are worth over $50 billion a year in turnover.
12:00I'm here to find out more about the part-time regulator
12:05that oversees all the big betting companies,
12:08the Northern Territory Racing and Wagering Commission,
12:11and try and talk to its chair, Alastair Shields,
12:14who seems like he's avoiding me.
12:16The big betting agencies have been drawn to Darwin
12:19because they pay minimal tax here,
12:21and they face minimal regulation as well.
12:23It was the Northern Territory's industry strategy
12:26to grow the racing and betting industry
12:28as a source of revenue for the Northern Territory.
12:30They lured operators there to become the jurisdiction of choice
12:46for the gambling industry.
12:47In the Northern Territory, it's the weakest regulation,
12:50it's the lowest tax, and it's the most useless regulator.
12:54I mean, I'd liken the regulator up there
12:56to one of those so-called chocolate teapots.
12:58It's useless.
13:00The regulator has no full-time staff
13:02relying on support from licensing NT,
13:05and has not released an annual report since 1993.
13:09How do you run a regulator for the country
13:12that's got the highest per capita gambling losses in the world
13:16without full-time staff?
13:18If you compare it to, say, the UK Gambling Commission,
13:21it's got over 300 staff.
13:24The NT Racing and Wagering Commission meets once a month
13:30and has six part-time commissioners.
13:32Good morning, everybody.
13:33The regulator has been accused of being too close to industry.
13:37Earlier this year, its chair, Alastair Shields,
13:40admitted to taking gifts from bookmakers.
13:43So do you take gifts from corporate bookmakers
13:47at things like the Darwin Cup or not?
13:50I have in the past attended the Darwin Cup as a guest.
13:53Of bookmakers?
13:54Yes.
13:55Alastair Shields has led the commission for the past seven years.
13:59He's refused repeated requests by Four Corners for an interview.
14:03Alastair, Steve Kinane from Four Corners.
14:05How are you?
14:06I'm good, thanks, Steve.
14:07Good to see you.
14:08Is there any reason why we can't talk to you for Four Corners?
14:10I'm sorry, I'm heading to a commission meeting now.
14:12Can we talk to you afterwards?
14:13I think I've already answered that question.
14:15Can you tell us,
14:16have you taken any corporate hospitality
14:18of the sports betting industry lately?
14:20And if so, how often?
14:22Can we talk to you after the meeting?
14:24How long does the meeting go for?
14:26Can you tell us how many hours you spend as the regulator here?
14:31Hey, Chris, how are you?
14:34Hey, Steve.
14:35Good to see you.
14:36Christopher Walsh is the editor of the NT Independent.
14:40He can't understand how Alastair Shields finds the time
14:43to regulate Australia's biggest betting companies.
14:46How many jobs does Alastair Shields have?
14:48Well, many.
14:49A lot.
14:50And we're not even entirely sure.
14:52From what we can tell, he has at least nine.
14:55Nine positions on different boards and commissions
14:58in different roles as chair, mostly deputy chair, member.
15:02It's extraordinary.
15:03That doesn't leave much time to be the chair of the regulator
15:06overseeing betting agencies with an annual turnover
15:10of $50 billion plus.
15:12Yeah.
15:13Now, look, I don't know how he does it.
15:15I mean, he's also the chief executive officer
15:17of the Darwin Waterfront Corporation and the, what is he,
15:20the chair of the Australasia Railway Corporation at the same time.
15:23And on top of that, being chair of the Racing Wagering Commission,
15:26he's also a member of the Racing Appeals Tribunal.
15:30He's also the director of Greyhounds Australasia.
15:34Many of those responsible for regulating Australia's
15:37online bookmakers have had close ties to the industry.
15:41Four Corners has discovered that six of the past ten commissioners
15:44have owned racehorses at various times,
15:47including Alastair Shields and Ian Kernow.
15:50Ian, can I ask you if you still own a racehorse or a share in a racehorse?
15:54No, no comment.
15:55Is it appropriate that people who are regulating the industry
15:59have shares in racehorses?
16:01I think the criteria in the Act for Selection to Committees
16:05speaks to itself and you should talk to the minister
16:07who appoints people to commissions around their eligibility.
16:10Six of the last ten commissioners have had shares in racehorses.
16:14Is that a problem?
16:15Does that show that the commissioners are too close to the industry?
16:19No comment.
16:21Commissioners used to be banned from owning racehorses,
16:24but by 1996 that clause had been removed
16:27from the Territory's Racing and Betting Act.
16:34Former Commissioner Amy Corcoran also owned racehorses
16:38and declared that her husband owned a share of a horse with Matt Tripp,
16:42one of the pioneers of online betting in Australia.
16:45However, she did not recuse herself from matters
16:48involving Mr Tripp's betting agencies.
16:51In a statement she said...
16:53My husband has never met or had any communication with Mr Tripp,
16:56either during that period of syndicate ownership or since.
17:02After leaving the commission, Amy Corcoran joined betting agency Dabble.
17:06When we asked the commission about conflicts of interest,
17:09a spokesperson said...
17:11The Department of Tourism and Hospitality
17:13will be reviewing the management of potential conflicts of interest
17:17within the Racing and Wagering Commission.
17:19And that under the Racing and Wagering Act,
17:21commissioners are supposed to have knowledge or experience
17:25in the racing or online gambling industries.
17:28Critics accused the commission of favouring the industry.
17:31Four Corners' analysis of over 170 published decisions
17:36shows two-thirds of them found no breach
17:39against the betting agencies.
17:44Lauren Levine believes the regulator is too close to industry
17:48and says she saw evidence of it at wagering forums in 2022 and 2023.
17:56I heard Alistair Shields proudly say to the industry participants,
18:00that two of their commissioners owned racehorses.
18:05And it was said in the context of we welcome you guys,
18:08we like the industry.
18:09I heard Phil Timney talk.
18:11He was the executive director of the department
18:14that oversees the racing commission.
18:16He said we've never cancelled a licence.
18:19We can, but we never have.
18:21He said we're unashamedly the racing and gambling jurisdiction
18:26and are open for business.
18:30Four Corners has confirmed the Northern Territory Racing
18:33and Wagering Commission has never cancelled a licence
18:36due to disciplinary action.
18:40Philip Timney told Four Corners,
18:42I have no interest in talking to the media.
18:47When you look at the cases that have appeared before the commission,
18:50you really get a sense of how the betting agencies
18:53are rarely held to account.
18:55It was here in Darwin at the NT Racing Commission in April 2021
19:01that a contentious hearing was about to be held,
19:04involving a former professional footballer
19:07who had been enticed to open an account with BetEasy
19:10under his wife's name.
19:12It was a case that exposed the predatory practices of the industry
19:16and the inadequacies of the regulator in dealing with them.
19:20The man at the centre of this case, who we're calling Dave,
19:25was known to BetEasy as an out-of-control gambler
19:29who didn't want to punt anymore
19:30after losing over $200,000 in one day.
19:35Dave has signed a non-disclosure agreement.
19:38Jason Munsterman is his lawyer.
19:41At the end of the day, he had the good sense to close his account
19:44and had himself listed with BetEasy as a self-excluded gambler,
19:50which meant that from there on he couldn't open accounts
19:53or place any bets with BetEasy
19:55and he also was not to be contacted by them any further.
20:01A year later, Dave was contacted by a BetEasy affiliate,
20:05John Dowd Jr,
20:06and encouraged to open an account under his wife's name.
20:10So, affiliates ultimately are motivated to find people like Dave
20:15and encouragement to bet
20:16because they receive a commission
20:17based on the value of the bets that they place.
20:20In this case, the affiliate was John Dowd
20:23and he was a relative of Matt Trip,
20:27a significant shareholder and CEO of BetEasy.
20:33At the time, Dave was in a vulnerable state
20:36with two children in hospital.
20:38In total, he lost over $700,000 really on a couple of days of betting.
20:46Jason Munsterman helped Dave bring a case against BetEasy
20:49at the Northern Territory Racing Commission.
20:53What we found was the commission had very limited powers
20:56to be able to compel people to produce documents
20:58or to actually attend before the commission
21:00and the hearings were not conducted
21:03with the level of professionalism and rigour
21:06that I would have anticipated.
21:10The commission found that BetEasy breached
21:12two conditions of its licence
21:14by not complying with the responsible gaming code
21:16on multiple occasions
21:18and by having a blatant disregard
21:20of its own terms and conditions.
21:23It described BetEasy's failures as extremely serious,
21:26but chose not to suspend its licence.
21:30Matt Trip declined to comment.
21:32John Dowd Jr. did not respond.
21:35The ultimate punishment handed out to BetEasy
21:38was the total of fines in the order of $50,000
21:41and the affiliate, we understand,
21:43received in the order of $200,000 in commissions
21:46and there was nothing, no clawing back
21:48or fines imposed on the affiliate at all.
21:51So it's not exactly a disincentive
21:52to prevent that kind of behaviour?
21:54Not at all.
21:56It's 2.30 in the afternoon
21:58and the Northern Territory Racing and Wagering Commission
22:00has clocked off after its monthly meeting.
22:07Hi, Alistair.
22:09Meeting's over, can you talk to us now?
22:11Is that a no?
22:12Can I ask you why it's sometimes taking
22:14three to four years to hear people's complaints?
22:19Can I also ask you,
22:21when Amy Corcoran was a commissioner,
22:25her husband owned a horse with Matt Trip,
22:28why did she not recuse herself from those hearings?
22:32Can you tell us that?
22:33Thanks, thank you, sir.
22:47I wanted to find out if other gambling regulators
22:49around the world operate like this.
22:55A big part of the market actually disappeared.
22:57I tracked down Anders Dorff, the regulator in Denmark.
23:01The Danish Gambling Authority has 150 employees
23:06and we have a budget around 13 million euros.
23:10How do you make sure the people regulating the industry
23:13in Denmark are at arm's length from the industry?
23:18Well, we're not allowed to have any conflict of interest
23:21with the operators, of course.
23:23In Denmark, we cannot take corporate hospitality from a bookmaker.
23:28Anders says his regulator makes sure the betting agencies
23:31honour their duty of care to customers
23:33and strictly monitor their betting behaviour.
23:37Online betting operators have to comply with the rules
23:40and the duty of care.
23:41And within these rules, you have to follow the pattern of the gambler
23:46and make sure they don't gamble too much.
23:48In the ultimate situation, they have to show their pay package
23:51and how their financial situation looks like.
23:54And then if it's sound, it can go on.
23:57But if it's not sound, they have to limit the gambler
24:01or exclude the gambler.
24:03A legend of Australian sport touches down in Canberra.
24:15He's here to urge the government to act on gambling reforms.
24:19I've been a part of sport a long time.
24:24I've seen gambling ruin a lot of lives.
24:26The fact that we're advertising it every day during sporting events,
24:31during sporting games, is desensitising kids and normalising it.
24:36That's why I'm here.
24:37I think we have a responsibility not to do that particularly
24:40to our younger generation.
24:42I'm glad to see you in the jumper.
24:43How you doing?
24:44Thanks. Nice to meet you.
24:45Yeah, you too.
24:46You too. How's the flight?
24:47Test cricketer Usman Khawaja is joining forces
24:49with former Wallaby captain Senator David Pocock
24:53to push for a ban on gambling advertising.
24:58It's like 75% of teenagers now think that betting
25:02is just a normal part of watching sport.
25:04Yeah.
25:05Anecdotally, like, that's exactly what I saw.
25:07Like, what's sport for?
25:10Is it to be able to flog off, like, a harmful product?
25:15You know, for industries to be able to advertise?
25:17Or is it about community and learning life skills?
25:26Welcome along to viewers all around the world.
25:28It's a series...
25:29As an Australian Test cricketer,
25:31Usman Khawaja can't avoid gambling ads.
25:34Along with Usman Khawaja.
25:36Each time you go out to bat in a Test match in Australia,
25:40you step over a boundary rope with Bet365 on it.
25:44How do you feel when you do that?
25:46Yeah, I don't love it.
25:47I've got to be honest.
25:48I've brought this up with the Australian Cricket Association.
25:50We're Australia's national sport.
25:52We are cricket.
25:53We're the biggest sport in the country.
25:55I think we have a responsibility to lead the way.
25:58Short to Khawaja.
25:59He's on 94!
26:00Not anymore, he's not.
26:02100 for King Khawaja.
26:04Cricket is less reliant on gambling money than the big football codes.
26:08And unlike the NRL and the AFL, its leadership is not actively lobbying against an ad ban.
26:16The sporting codes are saying if you get rid of the gambling advertising revenue,
26:21it's going to affect the grassroots.
26:23What do you say to that?
26:25Rubbish.
26:26Absolute rubbish.
26:27I mean, people in Australia love sport.
26:31They were playing sport when they were getting paid peanuts.
26:35We still love sport.
26:36We still play sport.
26:38It's a cop out.
26:40On behalf of the Standing Committee on Social Policy and Legal Affairs...
26:43Much of the impetus to ban gambling advertising
26:46came from a Labor backbencher who used to be an elite athlete.
26:50We know that online gambling companies advertise so much in Australia
26:53because advertising works.
26:55Peter Murphy chaired the cross-parliamentary committee
26:58that released a groundbreaking review into online gambling over two years ago.
27:03We heard evidence about the way gambling advertising
27:06also grooms children and young people to gamble
27:08and encourages riskier behaviour.
27:11One of the things I loved about it is this committee
27:13had representation from all across the political spectrum
27:16and we were all there to solve this problem that we all really cared about.
27:20All the people on that committee really were seeing the social harms
27:23that it was causing in their own communities.
27:26The committee made 31 recommendations,
27:28including banning gambling advertising,
27:30bringing in a national regulator
27:32and banning inducements and commissions.
27:38Five months after tabling this report,
27:41Peter Murphy died from cancer.
27:43A short time ago, Peter Murphy passed away at home,
27:56which was her wish.
27:58She helped lead the charge for important reforms
28:01like reducing the harm from online gambling
28:04because she understood the greatest privilege of public office
28:08is the opportunity to make a difference.
28:10I'm really furious about the lack of action on this report.
28:15It's now more than two years
28:16and not only have they not implemented any recommendations,
28:19they haven't even responded.
28:21And people on both sides of parliament have said to me,
28:25you've got to keep it up.
28:26It's hard for me to talk about this within my party.
28:29What's stopping the government from acting?
28:31The barrier to the government acting here is money and power.
28:36And gambling companies donate millions of dollars
28:39to political parties.
28:40They don't want to see any change.
28:42Sporting codes get multiple revenue streams from gambling ads
28:47and they don't want to see this change.
28:49And broadcast media make a huge amount of money from these ads.
28:53They don't want this to change.
29:00Kai Cantwell is one of the lobbyists
29:02pushing against key recommendations of the Murphy Review,
29:05such as a total ban on advertising.
29:08He's often seen at parliament house
29:11and parliamentary football games.
29:16Why doesn't the industry support a total ban?
29:18Because total bans won't be effective.
29:21Total bans will simply drive Australian consumers
29:24into the illegal offshore market
29:26where there are no consumer protections.
29:27What's the evidence of that?
29:29We've seen evidence internationally.
29:31So we've seen evidence in Norway, Denmark, Sweden.
29:36There is a swathe of evidence across the world
29:41that says that over-regulation drives people
29:43into the illegal offshore market.
29:45But the regulators from those three countries
29:48say that's not true.
29:50No, the restrictions in 2020
29:53didn't leave to a bigger offshore market.
29:58Regulatory bodies in Norway and Sweden
30:00have also told Four Corners
30:02that illegal offshore betting
30:04has been decreasing in their countries.
30:06Whenever any government wants to regulate the gambling industry,
30:10they say, oh, everyone's going to go offshore.
30:13And they unregulate it.
30:16The bank figures show that it's just a really small percentage
30:19who are going overseas.
30:21I think the industry overstates that.
30:23But that hasn't stopped the Prime Minister
30:26from using similar rhetoric.
30:28What is in your mind, I guess, preventing this action?
30:30What's in our mind is practicalities
30:33of whether people just go offshore,
30:35then there's no revenue at all.
30:37They engage in gambling
30:39with no revenue coming back at all
30:42and it doesn't solve the problem.
30:44Thank the member for her question.
30:46There were further eyebrows raised
30:48when the Prime Minister suggested
30:49that lotteries were causing more harm
30:52than online betting.
30:54More than around about 15% off the top of my head,
30:58it's about that figure,
31:00comes from lotteries and lotto
31:02and those tickets as well.
31:04I'm yet to see anyone stand up in this place
31:08and advocate banning completely
31:11all advertising of lottery and lotto tickets.
31:15I've tried to dig into this at Estimates,
31:16where you ask the department,
31:18where did these stats come from?
31:20No-one knows.
31:21No-one has any idea.
31:22And the only two people who've said them publicly
31:25are Peter Volandis and the Prime Minister,
31:28and that's a real worry.
31:30NRL chairman Peter Volandis
31:32is one of the fiercest critics of an ad ban.
31:35Records of the Prime Minister's diary show
31:38he has had official meetings with Anthony Albanese
31:41at least three times since Peter Murphy's report
31:44was handed down.
31:47Peter Volandis, who is also CEO of Racing New South Wales,
31:51is credited with bringing big money into the NRL
31:54from the gambling companies.
31:56Former NRL executives have told Four Corners
31:59the game and its clubs
32:01now make close to $100 million a year
32:04from gambling sponsorships and product fees.
32:07Peter Volandis has described a proposed ad ban
32:11as nanny state ideology.
32:13The Prime Minister was not available for interview
32:16and his office did not provide answers to a list of questions.
32:26From inside prison, Gavin Feneff has written to the Prime Minister
32:30asking him to rein in the gambling companies.
32:33Why are you talking to Four Corners?
32:37I care about reducing harm, Steve.
32:40I caused a lot of it myself.
32:42I experienced a lot of it myself.
32:46I've seen the harm to families and everyone around me,
32:50and I've got a 12-year-old and a 10-year-old.
32:52I'm speaking because the only way to make sense of all that harm
32:55is to do something about it.
32:57A former financial planner,
32:59Gavin Feneff is serving a nine-year sentence
33:02for defrauding over $3 million from clients
33:05to fund his gambling addiction.
33:07He spoke to Peter Murphy's parliamentary inquiry in 2023
33:12and says the government should act now on three key recommendations.
33:17They must cancel inducements immediately.
33:21If they want to offer a marketing effort to customers,
33:24then offer better odds.
33:26Cancel commissions.
33:27That's obvious.
33:29That if staff receive more money
33:32based on customers losing more money,
33:36then that smells straight away.
33:38And cancel advertising.
33:40I first met Gavin Feneff five years ago,
33:53before he'd been arrested.
33:55His out-of-control gambling,
33:57which destroyed the lives of others,
33:59had been fuelled by VIP inducements.
34:02The VIP managers play a crucial role
34:05in inducing consumers to open accounts
34:09and also inducing them to continue gambling.
34:13They usually have a direct line of communication.
34:15They're usually chatting to them on the mobile phone,
34:17establishing rapport, building a friendship.
34:22Gavin Feneff says he lost $3.9 million with Tabcorp
34:26before they first asked for proof of income.
34:29It was only after that that his account was closed.
34:33Then, out of the blue,
34:35he got calls from VIP managers
34:37at Ladbrokes and BetEasy,
34:39who knew of his gambling history.
34:41I didn't know these two guys I was approached
34:45offered quite a bit of money
34:47to open an account with them.
34:49You put $50,000 in front of an addict,
34:53especially one that owes nearly $4 million.
34:56I'm going to say yes.
34:58The more inducements he was offered,
35:01the more he misappropriated funds from clients
35:04to get deposit matches,
35:06hoping he could claw back his losses.
35:09I was given the $50,000.
35:10I lost it in 40 minutes.
35:11I got another $50,000 the next day.
35:13They gave me a million dollars in about two months.
35:15Those last two gambling companies gave me a combined $3.5 million worth of free betting money,
35:27and I lost $4.4 million.
35:29And that happened in 18 months.
35:31The Northern Territory Racing Commission
35:33investigated both Ladbrokes and BetEasy
35:35and fined both companies.
35:37In the example of Ladbrokes,
35:41the profit from Gavin was $750,000.
35:46The fine that they received was $78,000.
35:49BetEasy made $3.6 million in profit from Gavin
35:53from his betting activity.
35:55Their fine was just shy of $80,000.
36:00What kind of disincentive is that penalty?
36:04Natalia Nikolic believes the NT Racing Commission
36:09failed not just Gavin but the public.
36:13You have systematic failures to ask basic questions
36:18about the source of funds that he was gambling with.
36:22You have VIP managers that are inducing his betting activity,
36:29and the NTRC did not think that this was significant enough
36:34for them to either say that the bets were unlawful
36:39or make any changes to the licensing conditions
36:44that these operators were able to operate under.
36:48Another regulator is dialling up the pressure on the betting agencies.
36:55AUSTRAC has launched legal proceedings
36:57against online gambling giant Entain,
37:00who runs Ladbrokes and Neds.
37:03Its bombshell statement of claim identifies the staggering degree
37:07to which betting agencies rely on VIP customers.
37:14We do know the top 2% of their customers brought in 65% of their revenue,
37:18and that really is a concern when any business is reliant
37:22on a small number of customers for a significant amount of its revenue.
37:26Former betting industry insiders have told Four Corners
37:31they were incentivised to prey on this small minority of high-value gamblers.
37:36We've been told of weekly emails sent to VIP managers
37:40urging them to target certain customers.
37:43Emails with graphs and spreadsheets showing which punters are up,
37:47which punters are down, like a form guide on who to target.
37:51And we've been told that some VIP managers
37:53make more than company executives,
37:56with some boasting of making around a half a million dollars
37:59in commissions alone during the spring racing carnival.
38:03I'm horrified that this industry can continue to operate in this way
38:08with impunity, and we just turn a blind eye to it.
38:12Do you think VIP schemes are harmful at all?
38:15No.
38:16Well, if they're not harmful,
38:18why did the betting agencies in the UK
38:20agree to restrict VIP schemes?
38:22Well, I won't provide commentary on what's happening in the UK,
38:25but what I will say is VIP customers are treated exactly the same
38:28with regard to consumer protections.
38:30Kai Cantwell is wrong.
38:32VIP programs are hugely harmful,
38:35and other regulators overseas have recognised that.
38:39Oztrac alleges Entain, the parent company of Ladbrokes and Ned's,
38:44failed to comply with Australia's anti-money laundering laws.
38:48The problem was its VIP programs.
38:51Oztrac alleges the company was not doing proper checks
38:55on 17 of its most lucrative VIP customers.
38:59Well, our statement of claim identifies those 17 clients,
39:04and they've gambled more than $100 million through that business.
39:08So that shows the volume of money a small number of people can churn
39:12through in a relatively short period of time.
39:15When VIP gamblers lose,
39:17their VIP managers win big from commissions.
39:21The Murphy Review recommended abolishing these commissions,
39:25and now Oztrac has identified them as a conflict of interest.
39:30Well, it encourages a greater amount of gambling,
39:33and it encourages potentially perverse behaviour,
39:36where people might be encouraged to turn a blind eye
39:39to what might be illicit behaviour,
39:41and we've certainly seen that numerous times
39:43in gambling businesses in Australia.
39:45Despite all of these concerns,
39:47the industry continues to pay commissions on gamblers' losses.
39:52Do you think they're a conflict of interest?
39:54Uh, no.
39:57Oztrac says they are.
39:58Australia's anti-money laundering regulator
40:00says these commissions are a conflict of interest.
40:02Do you disagree with Oztrac on this?
40:04I think it's a challenging topic,
40:06but as I say, it's largely a practice
40:08that is on its way out in Australia.
40:11Sportsbet has told Four Corners
40:13it's abolished the payment of commissions.
40:16In a statement, Entain said,
40:19they have fully cooperated with Oztrac
40:21and made significant changes to their leadership and governance,
40:25as well as increasing resources
40:27for compliance and safer gambling.
40:30That's a big question.
40:32Gavin Feneff was targeted as a VIP customer
40:35by three different betting agencies.
40:37He wants policy makers to understand
40:39how vulnerable people with a gambling disorder are
40:42to the tactics of VIP managers.
40:45The overwhelming feeling is just this, uh, chasing rage,
40:52this tightening of the chest.
40:55There's just an energy that would come up in you
40:57and just have the effect of narrowing everything
41:00into doing what needs to be done to chase the losses.
41:04And you believe that you can do it.
41:06Otherwise, why would I keep doing it?
41:12At Parliament House,
41:13Usman Khawaja and David Pocock have joined a round table
41:17on gambling harm.
41:19Once we normalise gambling,
41:21it's so hard to come back from that.
41:23It's so...
41:24Kate, who doesn't want to be identified,
41:26lost her brother to suicide.
41:28She's about to address the room via video link.
41:32What does it look like for someone
41:33to lose $10,000 a year to the gambling industry?
41:36I can paint this picture for you
41:39because this is exactly the burden
41:41that our 24-year-old brother was carrying
41:43six days before he ended his life.
41:46On this particular day,
41:47he walked into the kitchen with pain all over his face
41:50and I could tell something was wrong
41:52so I prompted him.
41:54Are you okay?
41:55You need to borrow some money?
41:57He could barely find the words
41:59but he did need to borrow $10,000.
42:01Six days later,
42:03my dad's sister and I found him
42:06500 metres from our childhood home.
42:12The sound Dad made,
42:13the look on my sister's face,
42:15haunts me every moment of every day.
42:19As he stated in his suicide note,
42:22I'm so disgusted and revolted with myself
42:24that I don't want to end my life
42:26before my addiction ruins more people around me.
42:28The final straw was continuing to receive inducements
42:31from Sportsbed after he had self-excluded.
42:34He felt that he had a good way out.
42:37Tim Costello says he told the Prime Minister
42:40about Kate's brother's suicide
42:42and urged him to talk to the family.
42:45This year, I have written nine times
42:47to various ministers seeking a meeting about gambling harm.
42:50Tim Costello said to the Prime Minister
42:52he should contact people with lived experience
42:54to understand gambling harm.
42:56I went into that opportunity,
42:58but I never heard from him.
43:02Thank you.
43:04As elected representatives,
43:05we're here to work for people.
43:06We're not here to do the bidding of the gambling industry
43:09or Peter Volandis and the NRL.
43:12We have to put people and communities
43:14ahead of vested interests.
43:16And I think this is a perfect example of what happens
43:19when vested interests apply pressure.
43:22You see, currently, the Labor government capitulating.
43:28Annika Wells is the minister in charge of responding
43:30to the recommendation to ban advertising.
43:33She was also a close friend of Peter Murphy's.
43:36Like the Prime Minister, she was unavailable for interview.
43:39So we turned up at a doorstop she did in Sydney last week.
43:43Minister, for weeks, Four Corners has been trying to get an interview with you
43:46about the government's inaction on the Murphy Review and the 31 recommendations.
43:50It's now nearly two and a half years since that report was released by your friend.
43:55Why has the government not acted on that yet?
43:58Hi, Steve.
43:59I believe we spoke briefly in Parliament a few weeks ago.
44:01The work continues.
44:02It's important work.
44:03I continue to talk to and engage with stakeholders
44:06about how we plot a path through to deliver some important reforms.
44:09Is it the Prime Minister who's blocking this?
44:12The work continues.
44:13There is no blockage.
44:14It's complex work.
44:15And if it was easy to have been completed, we would have completed it already.
44:18However the work continues, it's important and I am grateful to be doing it.
44:22And what did you think of Peter Murphy's response?
44:37In the next few months, the Albanese government will be under pressure
44:41to respond to Peter Murphy's review.
44:45I have a high regard for Anthony Albanese.
44:50I think he is a man of integrity.
44:52But in this regard, this is a shocking failure.
44:58This failure to move quickly to implement all or most of the Peter Murphy report recommendations.
45:07I think many of her colleagues would be pretty sad and disappointed
45:11and would feel like that's not really doing honour to the legacy that she was hoping to leave
45:16and that she deserved to leave.
45:18Hello.
45:19Hi, I'm Courtney.
45:20Hi Courtney.
45:21Hi Courtney.
45:22Months before she died, Peter Murphy was hopeful the government would act on her report.
45:27It remains to be seen whether she had cause to be optimistic.
45:32You lose more.
45:33So I'm positive that we will see a very strong response from the government.
45:40They understand, I know, that Australians want to see some change.
45:45So I think it will make a big difference to their lives.
45:50Thank you.
45:51Well, thank you very much.
45:52Thank you very much.
46:22If this program has raised concerns for you, you can contact one of these services.
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