00:00D, you about to lose your job.
00:02Look, look at this, look at this, little finger, little finger.
00:05I'm recording you.
00:06Excuse me, what's your name is?
00:08Do you mean something?
00:10Like, do you mean that?
00:11Because at this point, I do.
00:12You've been getting off the train.
00:14You're not about to keep disrespecting me and I'm paying you.
00:17You got the right one.
00:18And if you need that, come get it.
00:19Because you're big and big.
00:20Here's your team.
00:24After messing up their order, this Karen used racial slurs towards this lady and her grandmother.
00:30You think I'm recording all you want?
00:31I'm recording.
00:32Hey, I am.
00:33You're going to have a great day.
00:34I need you to go in the back.
00:36You are all right.
00:37Don't come back out.
00:38Don't come back out until they're gone.
00:39We're not leaving.
00:40Oh, you're not trying to put your little finger up again?
00:42It's okay.
00:44I'm not going to say any of this is...
00:45No, I apologize.
00:48You shouldn't be apologizing.
00:49She should be.
00:50According to the customer, the staff had said that this particular lady had behaved in a similar way in the past.
00:56But nothing was done.
00:57I'm sure the man heard her.
00:58I heard her say F.E.U. with her member finger up.
01:01I don't think he really cares.
01:06We're not trying to mess up your life.
01:08But this lady is very good.
01:09As this behavior has been unbelievably poor, they wanted to speak with the manager.
01:14Okay, now you said your manager, her name is...
01:16I don't even know.
01:16You said she's here Mondays, Thursdays, Fridays, Saturdays, Sundays of every week.
01:24And the weekdays, so Monday, Thursday, Fridays, Tuesday, Saturday, Friday, she's here until at least 4, 4.30.
01:30I'm going to be here Thursday morning.
01:32Sure will.
01:33V, you about to lose your job.
01:36Look at this, look at this, little finger.
01:37Little finger.
01:38I'm recording you.
01:39The customers were being very respectful and tried to sort out their bill.
01:43But the confrontation wasn't going to end there.
01:46Lynn was a great help, by the way.
01:49Thank you, Amy.
01:52It's Lynn.
01:53I know, we've been saying Lynn, Lynn, Lynn.
02:02I have no tip on you.
02:03She don't need work.
02:05She ain't coming out.
02:07Well, what time do you guys exit the building?
02:10What time do you guys exit the building?
02:12I always class one here.
02:13And out on Tuesdays, Wednesdays, I have only a children at 5, 5, 30.
02:18I'm going to work.
02:19That was it.
02:20This sort of behavior has happened multiple times.
02:24Now it is time for the manager to come and give her a piece of her mind.
02:27Yes, she needs the check.
02:30This week, she's on the schedule quite a bit.
02:32Okay.
02:32Well, we'll be here Thursday morning to speak.
02:34We'll be here.
02:34Thank you so much, Lynn.
02:36Thank you, Lynn.
02:36And we're sorry.
02:37Thank you, Lynn.
02:38Sorry to the customers that had to witness everything.
02:41Bye.
02:41After a terrible experience like that, you have to speak up.
02:45Whether it's a manager, a corporate office, or a review site like Yelp or Google,
02:49your voice matters.
02:51Don't let a bad moment ruin your day or a business get away with this kind of behavior.
02:55Let's hold restaurants accountable and make sure everyone has a safe and respectful dining experience.
03:01Because that mirrors the ΠΏΠΎΡΡΠ΄ΠΊΠ΅.
03:04And the pain in such things got sent to be made through it.
03:07We're on.
03:07We're on.
03:08See you.
03:09We're on.
03:11See you next time.
03:11Bye.
03:12Bye.
03:12Bye.
03:13Bye.
03:13Bye.
03:14Bye.
03:14Bye.
03:14Bye.
03:15Bye.
03:16Bye.
03:17Bye.
03:18Bye.
03:18Bye.
03:18Bye.
03:19Bye.
03:19Bye.
03:19Bye.
03:21Bye.
03:22Bye.
03:22Bye.
03:22Bye.
03:23Bye.
03:23Bye.
03:24Bye.
03:24Bye.
03:24Bye.
03:26Bye.
03:27Bye.
03:28Bye.
03:29Bye.
03:29Bye.
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