00:00So hi I'm Mark Dunford from Sussex World and I'm here today at London Gatwick Airport South
00:12Terminal and it's the first day of opening of Gale's Bakery. So it's the first ever Gale's Bakery
00:18branch in an airport. I've just arrived with a few other journalists and that just to have
00:23a little tour of the place see what it's all about have a little taste test. I have got a
00:27cinnamon and cardamom bun already so I'm gonna go and have a look at that I'm gonna
00:32have some coffee and we're gonna have a tour so let's see what it's all about.
00:41I do want to start with the seating area it is the busiest part of the entire bakery
00:47but it's also the most chill compared to the tills. Busiest and most chill. Yeah busiest and most. It's the weirdest concept but
00:55it works. It works yeah. So here is where everybody will come once they've collected their food at the
01:02moment we don't do crockery for eating in but you can still take your food over have a good time have a
01:08sit wait for your flight all flight information are just at the end here and we also have them behind the
01:13tools as well.
01:30Then we have my actual personal favorite not that I am a barista I'm not but the barista section is my
01:36favorite all of the modern coffee machines everything is very new we're still working out the kinks of
01:43everything connecting the machines to the tills but other than that the baristas have been amazing
01:48if you get a chance other than you obviously if you get a chance please try some of our coffees
01:54they are amazing
01:56yeah where are you off to today?
01:58portugal
01:59portugal?
02:00where's that portugal?
02:01oh portugal how long?
02:05so i'm here at gail's bakery um ruth from the gail's bakery has just recommended
02:11the cinnamon and cardamom bun so i'm going to have a little taste test of this see what it's like
02:25oh wow
02:29get the seeds out of my mustache um really tasty the cardamom is not too overpowering
02:37lovely um lovely texture it's not it's light it's fluffy but oh so tasty and the cinnamon again
02:44and not too overbearing either just the right amount of both and really tasty so let's um see
02:49what else is on offer
02:51it's very spacious it doesn't look it now but it is the most unique one that we have across the entire
02:57guild so i love it when i first saw it it was amazing i was like oh my gosh
03:02you got plans to go to the north terminal as well you have to ask atlet
03:09i think look you have to make you know this is an experiment for us and we haven't done this
03:13before so i'd like i'd like to clearly make this work and then we consider it other places
03:18uh it is quite exciting it's big you know like i went to go talk to the team last week
03:28and there were 80 80 of us and that's that's you know that's that's a lot of a lot of people for one
03:34one place you realize you can make a significant impact yes here and so that's why we tried to make
03:40it kind of warm you know with the wood and make sure that we are you know we wanted to get messages
03:44across because you know if we're going to change the food system you know you have to talk to a lot
03:48of people a lot and this this this is the way you talk to people a lot of people go to the airport
03:55they spend a little bit of time and you can talk to them about good food great opportunity i think
04:01when we saw that we could talk to people and it was we could bake here and we could talk to people
04:05you know we can you know it is a way to get engaged
04:19we have eight tills at the front um one person per till all of our food is on display right next to
04:25the tills they come straight from the kitchen to the baker's table to the customers we also have our
04:30display of merch which you can absolutely take a look at ask any questions and i'll be happy so
04:35and then after we all look in the kitchen we all have hairnets
04:41and then yeah we can look at how everything is done for the customers
04:50things like the hats some of the coffees some of the granolas they're exclusive to
05:12yeah i'm jonathan pollard i'm a chief commercial officer here at london gatwick airport
05:21guys tremendously exciting i mean this is one i've been here five years now i don't think
05:25i can remember the level of anticipation that we've had uh from both staff and passengers we
05:30did a soft launch two days ago and there was passengers that were trying to get into the unit
05:34then when it wasn't even open so it's a tremendous day for us great to bring gales to the airport
05:39well i think this is their biggest unit in the uk it's certainly their first uh uk airport uh unit
05:53which we're tremendously excited about but it is a big space but i think as you can already see
05:57uh you know every seat is taken uh behind you uh and people are using the unit exactly as how it was
06:02designed for it's very inviting people can come in they can get their sandwich order a coffee and then of
06:08course consume it in the seating area so i've just been to gales bakery i've had the tour of the
06:12kitchen which was really interesting to see the food being freshly made freshly baked uh and i've
06:19spoken to jonathan from gatwick and tom from gales and it's obviously a really exciting proposition for
06:25both sides so uh yes gales have had got more than 180 branches across the uk for now they um look like
06:35they're going to expand more i asked if they were going to do have one of the north terminal as well
06:40as the south terminal because i know i'm flying from the north terminal soon um but they're going to
06:44see how this one goes and then see where it goes from there but there it looks like there could be more
06:49airport branches coming for gales
Comments