00:00It's every parent's worst nightmare, their child going missing with a complete stranger.
00:08It is not the responsibility of the person picking the child up and as a collective group
00:14no one is blaming that man.
00:16Nicole Smith's child used to go to the same daycare where this happened.
00:20She says everything there was fine until it changed ownership two years ago.
00:25There was an immediate decline of care within the center and we were leaving our children with casual staff on a daily basis.
00:33This wasn't the first mistake at this child care center either.
00:37Last year another child was grabbed by the hand so hard that his wrist was injured.
00:42I was only notified seven weeks after my son was handled very physically by an educator.
00:50First Steps Learning Academy stood down the educator who handed the wrong child to the wrong adult.
00:56We sincerely apologize to the families directly involved in this deeply upsetting and isolated incident.
01:03The center also says it has updated its pick up and drop off protocols.
01:08Forty children are looked after here every day and the owners run ten other child care centers across Sydney.
01:15What I can assure the community is that there is an investigation underway by the regulator.
01:20The regulator says it's a deeply concerning and serious incident and that it will not hesitate to act to protect children.
01:28stalker
01:35Re투 state
01:37Reengage
01:39Re투 state
01:40Request
01:41Re투 street
01:43Request
01:46Request
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