00:00He took a very ordinary business and turned it into an absolutely extraordinary operation,
00:07just like Mrs. B or Rose Blumpkin did with furniture. And he didn't worry
00:14about whether the Federal Reserve was going to tighten or ease. He didn't worry about whether
00:21the stock market was up or down yesterday. He didn't worry about the things he couldn't change,
00:27but he did worry. He did focus on the one thing he couldn't change, and that was the customer's
00:34experience. And I have seen, to the one I didn't, the one that got away, Enterprise, I went down to
00:41Florida and tried to talk him into selling to Berkshire, and he was smart enough not to do it.
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