00:00Oh, the uncanny valley. It's amazing how people would get catfished with really good emails.
00:06Wait till you start getting catfished with voices. And what's happening is the timing,
00:09the integrated voice response, they're good, but sometimes I got to keep repeating my airport I'm
00:13going to. They're still not getting it. People get frustrated and hit zero. So allow them to do
00:19the 90% of gathering, almost like these beautiful farmers that really broke their backs back in the
00:24day. Now they have machines that can work as a hundred men. So you and I should really woo away
00:31it. In essence, we really should. I don't think we should carry anything. We should go with where we
00:36go. And then at the end, on the 10 yard line, when it takes the handshake, the smile and the
00:42back slap to make sure that you guys are connected. And that's when the human connection comes in,
00:47because the moment that these computers try to replace an individual that is so happy that you
00:57are a client or can understand because you've passed a class, failed a class, had a divorce,
01:03bought a new house, lost it. It's the kind of thing you really still need that human connection.
01:10And so my industry, yes, will become much more convenient. Entry level jobs will be eliminated.
01:16But some people will be willing to pay an extra dollar to press zero and actually speak with
01:23somebody. And it's going to have a comeback, kind of like bell bottoms. People are going to be very
01:29sick of non-voice. Some people.
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