00:00I like when people take breaths and bites and sips and let you digest it for a minute.
00:05And then there's also like a boxer.
00:06You can't always just punch the whole time.
00:08There is size, strength, and strategy of the people that are speaking with you.
00:12And so if you put something out there, you may get a positive or a negative reinforcement,
00:16which makes you adjust your tone accordingly.
00:20What a beautiful art of speech.
00:22And so people practice their rhetoric.
00:24And we look at certain words to change, like help.
00:27We'll put in assist guide and lend a hand.
00:30Never say I'm sorry.
00:31It's both for my clarification.
00:33We always use the military alphabet because a lot of people have served them.
00:37It sounds really good.
00:38And emails don't bounce back.
00:40And my favorite tip for the audience, which I don't think AI can ever do because you can't
00:45really mask empathy, is the positive escalation.
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