Ryanair boss reveals exact bonus staff get for catching oversized bags

The Independent

Ryanair boss Michael O’Leary has revealed the bonus his staff receive for identifying oversized bags before they reach the plane - and is weighing up increasing it.

Transcript

00:00Now, as early as next year, passengers will be able to bring on board a 7kg carry-on bag and a smaller personal bag for free.

00:07Is that going to hit your profits or will you just charge more for tickets?

00:11Well, firstly, they won't. I mean, it's an idea that comes from the...

00:14It's a proposal from the European Parliament.

00:16It has no chance of passing into law because that amount of bags don't fit on board the aircraft.

00:21On our aircraft, where we're flying largely full flights, about half the passengers can bring two bags.

00:26And the other half can only bring one bag because that's all that fits in the plane.

00:30In fact, we're already struggling with that amount of baggage.

00:32And that's one of the reasons we are so aggressive about eliminating the scourge of passengers with excess baggage.

00:39One of the things that irritates our passengers most is the one or two people who show up with a rucksack claiming that it fits in the sizer.

00:46If it doesn't fit in the sizer, it's not getting on.

00:49Our passengers will be paying the excess bag fees, but more than 99.9% of passengers comply.

00:55The time minority who don't will pay the fees, and we are happy to incentivise our passengers with a share of those excess baggage fees,

01:04which we think will decline over the coming year or two.

01:07So you paid bonuses to staff to catch oversized bags. How much was that bonus?

01:11It's about $150 per bag, and we're thinking of increasing it so that we eliminate it.

01:16That's it.

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