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Dover 247 Britains Busiest Port S01E04
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00:00Nestled beneath the famous White Cliffs is the port of Dover.
00:06Morning. Bonjour. Just need your passports, please.
00:11Ten million passengers and a third of the UK's entire trade with Europe
00:16pass through this international gateway every year.
00:21This is the captain speaking. Very shortly, we shall believe in the verb.
00:26Dover works around the clock.
00:28That keeps breaking down. Mayhem.
00:31To keep goods on the supermarket shelves and passengers moving.
00:35Ready for a holiday. Just where the blue flags are.
00:38Absolutely loved it. We booked again next year.
00:41Making split-second decisions that impact the entire country.
00:45Get to the eastern entrance at 6.35, please.
00:50From battling storms. Waterproof at the ready.
00:53To keeping everyone safe.
00:55Will you calm down, sir? Everyone is in the same boat.
00:59Right there! Show me your hands! Do it now!
01:01You have a gun. We go behind the scenes for the very first time.
01:05I've never had this. Not when everything's gone down.
01:07Time for a tea. Nah, we ain't got time for tea.
01:10As the team faces its toughest summer yet.
01:13This morning is not going well. What's she doing there?
01:16She's gonna be late.
01:17It's getting worse. Why are you carrying pigeons?
01:20Let's not eat you tonight.
01:21Keeping Britain's busiest port...
01:25Open for business.
01:26Everybody's ready?
01:28Let's go.
01:28The port of Dover may be famous for its ferry services.
01:40Hello. Which ferry operator are you with today?
01:42Here, no. Just this left one. Thank you.
01:44But to the west of the harbour lies one of the busiest cruise hubs in northern Europe.
01:50Hello, sir, madam. How are you? Good. You travelled far today?
01:55Hello, sir. Every year, Dover's two cruise terminals handle around 200,000 passengers
02:02from 20 different cruise lines. Please proceed to the boarding game. Thank you.
02:08Sailing to destinations all over the world. All right. One, two, three.
02:15Tomorrow is cruise manager Mark's busiest day of the year.
02:19The car before the storm, as they say.
02:21As three large ships are on their way to dock in the port.
02:27We have between 150 and 200 staff in different roles, looking after people,
02:34and each one of them must work exactly as it's planned.
02:39It's two of our really important clients. We want them to come in on time, sail on time, no issues.
02:46One of them falls down, and it has this domino effect.
02:50Out in the Atlantic, the cruise ship Borealis is coming to the end of a 14-night voyage.
02:57All right, it's lovely, isn't it?
02:58Think about next week. It's not going to be the same.
03:00It's certainly not, is it?
03:02Tomorrow, all passengers and luggage will be unloaded.
03:06The ship cleaned and fully restocked with tons of supplies before new passengers board just a few hours later.
03:16It's known in the trade as a full turnaround, and it's a Herculean task.
03:21So, all of you know, we are going to Dover tomorrow. The embarkation will start at 7.30.
03:27The cabins need to be start cleaning from 9 o'clock, okay?
03:30With over a thousand passengers on board, preparation has to begin the night before.
03:37This is your captain from the base. May I have your attention, please?
03:41Ahead of our arrival into Dover tomorrow morning, we ask that you please leave your luggage outside your cabin.
03:53So, while the guests dom their glad rags for a final evening's entertainment...
03:58Absolutely loved it. So much so, we booked again next year.
04:01Oh, nice. Nice to see you then.
04:03Below deck, head of housekeeping Richie and his team have a long night ahead.
04:08A ring lock, sir.
04:11Apricot? Yeah. Apricot goes, sir.
04:13Collecting thousands of bags the night before is no mean feat, but essential for an on-time turnaround.
04:20This time we are expecting almost 3,000 luggage bags, so we have set up almost 38 cages.
04:25Tomorrow morning this area is completely packed.
04:34Control 2-1.
04:35Do you want to go ahead?
04:37Good evening, we are just booking on duty, and we're out and about if you need anything to position out.
04:45The port of Dover has its own private police force, working around the clock to keep everyone safe.
04:53And it has jurisdiction over the port and its perimeter.
04:56We'll have a little run along the seafront.
05:01Officers Steve and Emma are on patrol, as there can be reports of antisocial behaviour, especially at night.
05:08We've had an awful lot of problems with street drinkers, youths, drug taking, and basically committing criminal damage.
05:21Which spoils it for the residents or for just members of the public that want to come down for the day for the beach.
05:26This is all part of port of Dover land, and that's our job, as port of Dover police, is to ensure the safety of the public going about their business on our land.
05:35Hello.
05:37Wakey, wakey, are you police?
05:39Hello, buddy. You all right?
05:40Yeah.
05:41How are you doing? How long have you been here?
05:43A couple of nights.
05:44A couple of nights, right. I've not seen you before, and I normally know everybody.
05:50Tuesday, and did you head straight down here?
05:53Yeah.
05:54OK, have you got anything with your ID on it, please?
05:56I thought they were supposed to sort you out of some accommodation or somewhere to go to, you know?
06:02Homelessness is on the rise across the country.
06:05On any given night, there are around nine rough sleepers in Dover.
06:09Have you been signposted to the outreach centre or anything like that?
06:13You have, perfect.
06:15They should be able to sort you out some accommodation.
06:18Take care, buddy. Good luck.
06:19Take care.
06:19As Steve and Emma head back towards the port, they spot a car parked somewhere it shouldn't be.
06:30Right, what are you doing?
06:33Hello. Problem?
06:34I'm waiting for my friends.
06:36There is no waiting, sir.
06:38Pull over to the chevrons on the far left. We'll have a quick chat.
06:42Just looking at him, looking at the car.
06:45Yeah, his manner of driving as well is just a little bit odd, so...
06:49Stopping all over the place.
06:50..have a bit of a chat with him and see if everything's in order.
06:53Go in, Red.
06:55Hi, Ellen.
06:56Hello.
06:57How are you doing?
06:59I'm going to holiday.
07:00Going to holiday? Whereabouts?
07:02In Bulgaria.
07:03Bulgaria. Is this your car?
07:05Yes, yes.
07:06Yes, do you have the documents for it, please?
07:07I buy it two days ago and I have email.
07:11Did you buy it from a person or a garage?
07:13From a person.
07:14Can I see your insurance, please, for the vehicle?
07:17I don't have insurance.
07:19You don't have insurance?
07:20No.
07:22OK, why don't you have insurance to drive the vehicle?
07:27The...
07:27The man who sell the car...
07:32Mm-hmm.
07:33..tell that...
07:35..he's insurance.
07:36So, in the UK, the person needs to be insured to drive the vehicle, OK?
07:42Yes, yes, yes.
07:43If you have no insurance to drive this vehicle, you are driving illegally, OK?
07:48OK.
07:48Which means we are now going to take the car.
07:50Where are the keys to the car, please?
07:54There are around 300,000 uninsured vehicles on UK roads every day.
08:04The insured is completely different to the RO.
08:08Costing in the economy over £2 billion a year in medical costs, sick pay and the emergency services.
08:15Steve's just running him through PNC to see if there's anything outstanding.
08:20It's a little bit of a sixth sense when it comes to no insurance within the port.
08:25People come over to England, buy a car.
08:27They think that it's the same as it is abroad, where the car needs to be insured.
08:31However, in the UK, as we know, it needs to be the person that's insured to drive the vehicle.
08:35Therefore, this gentleman isn't insured and we'll deal with him appropriately.
08:39It's a big deal, you know, if somebody gets hit by an uninsured driver, it's got massive impact on people's lives.
08:47Can you step out the vehicle for me?
08:50The fine is £300, which needs to be paid now by card, yes?
08:56We are taking the vehicle.
08:58It will be £192 to release the vehicle and there's a storage fee of £26 a day.
09:03OK, so the sooner you get the insurance, the better, but at the moment, the vehicle is going to be coming with us.
09:11The driver now has 14 days to reclaim his vehicle.
09:15If he doesn't, it will be scrapped.
09:26Cruise one.
09:28Cruise two.
09:30Cruise three.
09:31Cruise manager Mark is up bright and early, as today he and his team are preparing to welcome three cruise ships into the port of Dover.
09:41We're walking to cruise two.
09:43Everything will start to happen very shortly, so it looks quiet and calm, but there's ships everywhere out there.
09:52Right, I'll make a start then.
09:54At the terminal, cruise controller Tom is holding the morning briefing.
09:59Hello, everybody.
10:01Trigger.
10:01Yeah.
10:02You're on a forklift.
10:03Where's the bearded man?
10:05Not here yet.
10:08And we've got handsome Shane.
10:09You're working on the ship as well, mate.
10:11Oh, I'm with you, Daniel.
10:12We've got 1,007 passengers to disembark.
10:16This afternoon, we've got 1,132 to join, and 11 passengers in transit.
10:2145 cubic metres of waste to land.
10:24Expecting over 150 pallets, over eight lorries.
10:28So, you boys will be busy out on the quayside today.
10:31Okay.
10:31All activity on the water at the port is controlled by Vessel Traffic Services, and Dave and Tom are on shift.
10:53This is the English Channel.
10:56This morning, we've got three cruise ships arriving, which is a busy morning for us.
11:00This is where we start working, earning our money.
11:04Good morning.
11:05Docking a 62-tonne ship is no easy task.
11:12Every cruise coming into Dover requires one of the port's specialist pilots to guide them in.
11:20Chris is on his way to meet the ship out in the English Channel.
11:25Currently inbound is the Borealis cruise vessel.
11:29She's just crossing the motorway in effect traffic separation scheme in the Dover Straits.
11:35So, she's inbound, we are outbound.
11:37We're going five miles out to meet her.
11:41But as they approach, there's no sign of the ship.
11:48Borealis, they're still in the separation zone at the moment, doing six knots.
11:54What's she doing there?
11:55She's going to be late.
11:56She's not going to make her ETA.
11:58The Borealis is miles away from the meeting point, and the team have no idea why.
12:05It could put the entire operation in jeopardy.
12:08She's, what, just half a mile away now?
12:25So, you'll see her in a minute.
12:26At the port of Dover, it's the cruise department's busiest day of the year.
12:31Three ships are docking this morning.
12:34So, the ship's out there.
12:36Just looked at her on the phone.
12:37But the first one due to arrive is late.
12:41There she is.
12:42She's doing 5.6 knots, so she's just approaching now.
12:45It's unusual to see them coming across so slowly and not making their ETA.
12:52Busy traffic in the channel has caused the delay,
12:55and the Borealis is 20 minutes late to meet the pilot.
13:00Okay, open.
13:09Okay.
13:10Good morning.
13:10Good morning.
13:11Good morning.
13:12On board.
13:15Good morning.
13:16Like planes, ships operate low lighting on the bridge at night for clearer navigation.
13:22How are we?
13:23After the late arrival, pilot Chris is now under pressure
13:28to bring the ship in safely and avoid any further hold-ups.
13:34Increase speed up to 8 to 10 knots.
13:368 to 10 knots.
13:37Increasing speed.
13:41All right, Andy.
13:43Straight in.
13:44Down there.
13:44On the quayside, the mooring team is waiting, supervised by cruise controller Tom.
13:51We're now coming up 10 to 6, so we're a little bit behind schedule, unfortunately.
13:58We're going to have to play catch-up a little bit, but the ship will still want to go at 5 o'clock,
14:02so we've got to make up that time somehow.
14:04It's almost inside.
14:092, 4, 5.
14:102, 4, 5.
14:12We can start to reduce the speed, yes.
14:15Start reducing speed now.
14:16With the ship safely past the breakwater, she now needs to be guided into her exact position on the dock.
14:25If you get the ship in the wrong position, then you end up blocking stores doors or baggage doors and you can't unload the ship.
14:31There are now just a few hours to empty, clean and restock the ship before the new passengers arrive, so it's all hands on deck.
14:54When you're ready, Andy, open side, this side, closed side, that side, yeah?
15:01No, sir, it's going as per the colours, but we started at around 6.45.
15:06As head of housekeeping, Ritchie must oversee the unloading of 3,000 bags.
15:12The luggage which we have to offload, it's delayed, then all the delay will follow to the other departments as well.
15:19There is more pressure on me because now, if I don't finish on time, then they will not finish on time.
15:26Oh, it's going to be tight.
15:27As the ship is late, the passengers disembarking want to pick up their suitcases as quickly as possible.
15:36And the team are working hard to make up lost time.
15:40Coral is down on the left, but they're not all off yet.
15:46Morning.
15:46Customer service team member, Kay, is in charge of reuniting passengers with their bags.
15:53When they've booked, they will be given tags for their luggage, which will be colour-coded depending on the deck that they're on.
16:01So it's quite a simple system, really.
16:04Hopefully.
16:06Good morning.
16:07Do you have luggage for it, sir?
16:09Yes.
16:10And what colour are you?
16:11Are you priority?
16:12Mustard.
16:12If you are mustard, mustard cases haven't come off yet.
16:18I haven't seen one with an orange strap.
16:22Grey one.
16:22Okay, let me just have one with an orange strap on it.
16:28I'm not seeing any grey cases with an orange strap.
16:31I've got a black one with a red strap.
16:34Just down there, look.
16:35You see the orange strap.
16:37That's not a grey one.
16:39This one, sir.
16:47It's not it.
16:49Didn't think it was.
16:51Bless him.
16:53As soon as mustard comes off, I'll come and let you know, all right?
16:55We'll be arriving at the pilot station at 0630, over.
17:11Over at the harbour, the second cruise ship is coming in to dock.
17:16So she's on her way in for cruise terminal number CT1.
17:21Mark and Tom are already playing catch-up after the first ship was late.
17:26And they're about to have another ship full of passengers to process.
17:30It's always chaotic when we start doing debark.
17:33Just about throwing our skills everywhere, really.
17:36At some point today, I'll get to have some breakfast.
17:38I don't know what time that'll be.
17:39With both cruise terminals in use, the third ship will berth near the cargo terminal.
17:54Take it, Dale.
17:54Take it.
17:55You've got another 20 metres there.
17:56Easy.
17:57As each ship is different, Tom is doing some final measurements to get the Amira's position spot on.
18:04If my calculations are correct, which they are sometimes, the gangway, the shell door on the ship,
18:13should be between the life ring and the mooran bollard.
18:16Fingers crossed.
18:1770.
18:22Don't break my tape measure.
18:24At the main cruise terminal, the luggage teams are unloading the last of 3,000 bags from the Borealis.
18:31And there's news for passenger Bob.
18:37Who was the gentleman that was waiting for Mustard?
18:39This gentleman here.
18:40Your suitcase.
18:42Would you like me to take it out for you?
18:44Yes?
18:44OK.
18:45Follow me this way then, sir.
18:46Can I do it?
18:47Yep.
18:47It's going this way, OK?
18:49Safe on with trips, sir.
18:51On his way now.
18:52On board the Borealis, the 20-minute delay has put pressure on the team to clean and restock the ship
19:02before departing with new passengers in a few hours.
19:05All the luggage has been offloaded, and now the garbage manager, he will start with offloading his garbage.
19:12So I surrender this place to him now.
19:15The ship stores all waste on board until they dock.
19:19When it's sent on shore to be processed, plastic, cardboard, metal and glass are separated to be recycled.
19:27Like a 30 cubic of general garbage, a 10 cubic of cardboard and some food waste also.
19:36We are trying to finish as fast as possible.
19:39A huge operation is already underway to replenish supplies for the next eight-night cruise.
19:45Probably about eight trucks' worth of stores arriving today.
19:55It's full of food, drink.
19:58We're probably looking to load probably about 150 pallets today.
20:04As you can see over here, it's 3,600 litres of milk.
20:08You can see fresh eggs.
20:09We have brought around like 36,000 of eggs now.
20:15We have four freezers, two dry stores, two beverage stores, one daily room, and one fresh produce room.
20:27Everything coming on board this luxury cruise has to be meticulously checked for perfection.
20:34Any mould, anything, any pest, we have to reject the delivery.
20:39We have to do as soon as possible before we depart.
20:42If we are departing at 5 o'clock, our aim is to finish by 4 o'clock.
20:47We have four containers and four to go.
20:50Upstairs, the housekeeping team has to make up over 700 cabins before boarding for the next cruise begins.
20:57Usually, we have 12 to 15 cabins each stewardess.
21:03And each cabin we need to finish around 20 to 25 minutes.
21:09We keep looking or watch.
21:12Outside, the new passengers for both cruise ships are already arriving.
21:26That's all right, I'll take that.
21:27Okay, there's that one.
21:28Good.
21:28Suit carriers, I think you have to take, don't you?
21:30Yeah, I'm taking my suit carrier.
21:31Check tag, yeah.
21:32Okay.
21:33Yeah.
21:34I mean, I'm just excited to get on now.
21:36With the Borealis far from ready, the terminal is filling up.
21:42Hiya, hiya.
21:43This is where the embark delay can impact because they'll still be on board getting all the ship ready for the new guests.
21:52Everything's planned for a 1700 departure.
21:54Subjects are all the passengers being on time.
21:56If the cruise is late departing, it will impact the entire port operation, causing delays to every ship coming in and out.
22:11Why don't you remove the block and come back a bit more?
22:14Maintaining the port of Dover is a 24-hour operation.
22:18What you wouldn't expect needs work are the iconic White Cliffs.
22:34They stretch for 10 miles and are not only a national landmark, but a protected site.
22:41The White Cliffs are an important habitat for rare species of wildlife.
22:46But if not maintained, they are a dangerous hazard and have been known to collapse in the past.
22:56The cliffs are chalk, which is quite a friable material.
22:59It erodes quite easily.
23:01So each year we remove approximately 30 tonnes of material from the cliffs to stop larger rock falls
23:07and protect the members of the public and staff using the port.
23:10As the salty seawater and wind cause the cliffs to erode, Jack and his team have to make them safe at least once a year.
23:20We're going to track the jeep on the top and we're going to start from this and just dropping down three abseilers at a time.
23:28At the end of the day we're just going to make sure it's all safe and clear.
23:32Their team leader, Tony, has been abseiling down these cliffs for 12 years.
23:37Excellent.
23:38OK.
23:39Shall we just load the jeep now?
23:40Yeah, let's load up.
23:41I'll grab those.
23:41Thank you very much, Tony.
23:42We're driving on the top of these cliffs and then we will be abseiling down, so just above the port.
23:55Working on the cliffs is quite weather dependent.
23:58There was a few times we have to cancel the job because of the very bad weather.
24:05At their highest point, the cliffs are over 100 metres tall, so the only way to do the maintenance work is by abseiling over the top, using just a harness and a rope.
24:23Do you want me to go on the right-hand side?
24:25You go on the right, yeah.
24:26So we're just going to organise to obviously set our rigging up.
24:30We're attached to the vehicle, so we'll abseil off our vehicle, and there's rigging points off the wheels.
24:36The team needs a stable anchor point, so they use their car.
24:41We're just abseiling over the edge, and then we're just going to clear every loose rocks of the cliff.
24:49Everything we're just going to drop down.
24:50We've got an exclusion zone down the bottom, so nobody's going to get hurt.
24:54And then once we finish this section, we're just going to move over to the next one.
25:00With the ropes attached, work can begin.
25:17I don't think we think about height when we're doing our job.
25:20We're actually concentrating on the task we have to do.
25:23We train to do it.
25:25We know how to do it safe, and then that's what we're doing every day.
25:29So I don't think anyone can do it, apart from us.
25:37So, shit, where are they?
25:41So we're just looking for them now.
25:42We obviously don't want any large rock falls onto our infrastructure or the public, so it's to remove those larger pieces of rock before they fall naturally.
25:51We do have to close lanes to enable this work.
25:54We don't want the risk of dropping chalk onto live traffic lanes.
25:57The biggest danger is obviously falling debris on top of them, so they have to be quite methodical with how they work to ensure there's no loose debris left above them.
26:05They also all come down in a line, so they're not dropping material onto one another.
26:08And then the next biggest risk here is, as you see, the cliff is mostly chalk.
26:14We do have bands of flint running through it, which is sharp, so they typically have to protect their abseiling lines so it doesn't sever them.
26:21Just check on their progress, see how much material has been dropped down.
26:25You can see here, this is probably right on the limit of what we'd want to be released, so we typically undertake these works before the winter and remove any loose blocks before freeze-thaw weathering happens and any larger blocks come down.
26:39They could come across larger fractures, which could indicate a larger rock fall.
26:43The plan there is to then bring in other geotechnical experts to assess the area before any more action is taken.
26:49In addition to this regular maintenance work, the port has also installed wire mesh and fences to catch any rogue rock fall.
27:01So part of their job is to release the mesh at the bottom and release that loose material.
27:06It's not designed to hold large amounts for extended periods of time, hence why we do this yearly descaling regime.
27:13So the guys are all just finishing up for the day now.
27:15As soon as they finish this last drop, they will clear up the chalk at the bottom, into the skips, sweep up, and then they'll be finished for the year.
27:23Great day, great weather, just what we want.
27:28Pilot more one, that's seven metres.
27:32Over at the cargo terminal, the third cruise ship docking in Dover today is on its final approach.
27:40Pilot more one, three metres.
27:42And Tom is hoping his measurements to line up the passenger bridge are correct.
27:50Dale's going to talk the ship in to make sure he's getting into the right position.
27:53Once the gangway's in and I've got these guys on the ground, I know I'm safe.
27:57Pilot more one, in position, in position.
28:00In position, fantastic.
28:03Gangway up and then we're rock and roll.
28:06Tom, are you happy with that? That's on the mark.
28:19I'm not far out, am I?
28:21Miles, eh?
28:23I never said nothing. I keep...
28:25I ain't saying nothing.
28:29Try again, Kev.
28:30With their excursion buses ready in the car park, 800 day visitors are now waiting on board, while the gangway is repositioned.
28:43At the edge of the port, the police have a dangerous driver on their hands.
28:48There he is.
28:49Right now, you're detained for the purposes of the drug search.
28:51Just like your e-scooper, you are not allowed to have cannabis in this country.
29:07Number seven. Tell them number seven and they'll come out of the way up to you.
29:11At the port of Dover, it's the busiest day of the year for the cruise team, as three large cruise ships sailed in this morning.
29:23The first docked late, meaning the arrivals team are rushing to process two ships' worth of holidaymakers at once.
29:31Yes. Just where the blue flags are.
29:34Yes, safe journey. Bye-bye.
29:36As the cruise terminals are full, the third ship has had to dock near the cargo terminal, where passengers are having to wait.
29:46Slowly down.
29:49After a slight measuring issue during mooring, cruise controller Tom is having to move the gangway to line it up with the ship.
29:58So we've got the ship almost where we wanted it.
30:04We're probably about a metre out of three metres, I'm told.
30:10It's okay. We've got the crane there. We can lift the gangway and move it.
30:14All right, guys. All right, Kev.
30:18Hold on to it.
30:21Hold on to it, lads. Stop it swinging into the ship.
30:23Straighten the wheels up, boys.
30:36It's like a glove. That was easy.
30:40800 day-trip visitors are finally free to head ashore for a few hours.
30:46So now Tom checks in with cruise manager Mark.
30:50All right, Gov.
30:53Yeah, yeah, Amira's in, gangway's in, bits of tree.
30:57Bob's your uncle and Fanny's your aunt.
30:59All right, mate. I'll be back over shortly.
31:01All right, mate. Bye.
31:04He's pulling his hair out over there.
31:09Every trolley's a bonus.
31:12At the main cruise terminal, Mark is working flat out to keep the passengers supplied with trolleys.
31:18I just want to get the guests away, because you can see they're getting a little bit flustered where they can't get away on time.
31:24Simple thing, but like a little tiny cog, only one's out of line and it starts to get messy.
31:30Despite having nearly 200 staff on site, even the boss has to pitch in to help get the passengers out of the port.
31:37That's an operational manager's job.
31:40I'm normally here just looking pretty, wandering around and making sure everyone's all right.
31:45Today, we're a little bit short.
31:46The real muck in, so...
31:47I had a many talents, mate.
31:55Officers Emma and Steve are back on shift,
31:58and today they're patrolling the roads going in and out of the port.
32:03There he is.
32:06They have just spotted someone riding an e-scooter illegally.
32:11Hello.
32:12You just pull forward in front of this white van if you walk it.
32:15Yep.
32:16In front of that white van, please.
32:19Morning.
32:20How are you?
32:21OK?
32:22Good morning.
32:24Can you speak English?
32:25A little bit.
32:26Right, OK.
32:28These are illegal to ride on a road.
32:32So, if you could just switch the power off to it and put its little side stand out.
32:37In 2023, e-scooters were involved in over 1,300 accidents, and six people were killed.
32:46Where are you from?
32:47Latvia.
32:48OK, so is your home in Latvia or is it in the UK?
32:52In the UK.
32:53In the UK.
32:54Got something with your name on it?
32:56Name?
32:56Yeah.
32:57I do.
32:58No care or nothing.
32:59Open up your little handbag for me.
33:01What you got in there?
33:02What's in this one then?
33:04It's a lovely handbag as well.
33:07What's those spliffs?
33:09Wheat.
33:10Wheat.
33:11Okie dokie.
33:12Just wait there.
33:14Do not touch.
33:16And we put your hands behind your back.
33:18Right now you're detained for the purposes of the drug search.
33:21All right.
33:21Just like your e-scooter, you are not allowed to have cannabis in this country.
33:27Have you ever been arrested?
33:28Yeah, yeah.
33:29What for?
33:30Narcotics.
33:31Narcotics.
33:32Right, OK.
33:32Just so you understand, my name is PC Astronaut from the Port Adobo Police.
33:37I am looking for drugs.
33:40Put your feet apart.
33:40There we are.
33:42So this is pretty.
33:44I'm crazy, am I?
33:45Yeah.
33:45Yeah, but you're carrying drugs and if I don't search you properly, then I will be crazy
33:49if I waste mine and your time, eh?
33:53Right, okie dokie.
33:54What I want you to do is just kind of sit down in the back of that van for a second.
34:00That's it.
34:01Step up.
34:02Mind your head.
34:03Yeah, that'll do.
34:07Good morning, it's Emma calling from Poppole.
34:09Good morning.
34:10I wonder if I could have a stop person check, please.
34:12OK, we are just doing some checks on you in relation to the drugs to see what's going
34:19to happen from there.
34:21But in relation to...
34:22As the rider's English is limited, Steve has to rely on his phone's translator to communicate.
34:28You do not have to say anything, but it may harm your defence if you didn't mention now
34:33something which you later rely on in court.
34:35Anything you do say may be given in evidence.
34:39Do you understand?
34:39He's got a form for driving unfit, excess alcohol, no insurance, disc wall drive.
34:48It's all NFA'd.
34:49He's currently a non-licence holder, but not currently disqualified.
34:53He's wanted for immigration offences as well.
34:56They want him detained.
34:57Right, he's riding an e-scooter on a road, which is illegal.
35:01He's suffering what's called scleria, which is the reddening on the coloured portion of
35:05your eye, which you only get from the ingestion of cannabinoids, whether you smoke it, eat
35:09it in a cake or whatever.
35:11It would appear he's also wanted for immigration offences as well.
35:14So he's got all the road traffic matters, obviously the possession of cannabis in a public
35:19place, and he's immigration, in fact, so stand by.
35:23OK, open your mouth.
35:25Stick your tongue out.
35:28We now wait eight minutes.
35:29Tick-tick-tick-tick, eight minutes, OK?
35:34This will be better for you.
35:36Pop yourself in there, chap.
35:37If the test does come back that he is under the influence of cannabis at the same time,
35:42he's impaired.
35:43And his reactions are not going to be as quick if a child does run out in front of him.
35:47These things go up to at least 30 miles an hour, you know.
35:50If they do come into contact with a child that's walking along the street or an elderly
35:54person, his actions are not going to be as quick as what they would be if he wasn't under
35:59the influence.
35:59OK, stop the test at 11.16.
36:03Yeah.
36:03So, the drugs wipe has come back.
36:07It is positive for cannabis, as you can see, so the mail will now be dealt with for that
36:13offence.
36:14So, you're now under arrest for driving a motor vehicle on a road whilst being over the
36:21prescribed limit for cannabis.
36:22I remind you that you're still under caution.
36:25You're also being dealt with for the no insurance and all the other road traffic matters as one,
36:30and also the immigration services would like to speak to you.
36:34I believe you have overstayed your welcome.
36:37Do you understand that?
36:39Yes, yes.
36:42Steve and Emma will now take the rider to the police station, where he will be processed.
36:47Over at the cruise terminal, the final guests for tonight's departure are cutting it fine.
36:57Originally, we had 1,100 passengers.
36:59We're down to our last two passengers.
37:02I don't think the crew are going to come.
37:04Yeah.
37:04Once that air bridge is out and the pilot's on board, we can't let anybody board the ship.
37:22Good afternoon.
37:22Sorry to keep you waiting.
37:24How are you?
37:25All right.
37:25Good.
37:26Oh, very well.
37:26Better for seeing you.
37:27At Dover's cruise terminals, two of the ships that arrived early this morning are now ready
37:35to board their new guests.
37:37Have you travelled far today?
37:39We've come down from Berkshire.
37:41From Berkshire?
37:42I've heard of Berkshire.
37:43That's somewhere up north, isn't it?
37:48Hello, sir.
37:49Welcome.
37:49Customer service assistant Gary is overseeing check-in for the Borealis.
37:54Today, we've got about 1,100 passengers, and I would be greeting every single one of those
38:01passengers.
38:02It's a part-time job, and essentially, I do it because I love it.
38:07I'm semi-retired, and I love people.
38:10And this is where I see the whole range of society literally walking past me, and it's
38:17lovely to engage with them all.
38:18It's fine.
38:22One more time, please.
38:28The most challenging part is when we get late passengers.
38:33Sadly, sometimes it's necessary for the ship to make that difficult decision to leave.
38:40The crew and port teams have worked hard to catch up from this morning's delay, and it's
38:50now crucial, the embark goes smoothly to avoid any costly overstay.
38:57Very good.
38:58Good.
38:58Good.
39:03On the Borealis, the stores team have been busy loading tonnes of supplies.
39:06we are pretty on time right on frack as we are loading the last container on this loading day
39:15you are on top of your toes it's easing our beat now because we are nearly towards the end of our
39:23loading operation this eight-night cruise will use more than a ton of potatoes nearly two tons
39:33of chicken and drinks including more than a hundred bottles of gin in the kitchens the chef
39:47and his team have begun preparing dinner for over 1,000 new guests who will be dining in the ship's
39:54six different restaurants but before boarding can commence head of housekeeping Richie has a final
40:06important job we are doing now the final inspection of the cabins before the guests arrive the standard
40:13of the company is really high that we need to make sure all the cabins are set up perfectly the bed has
40:19to be perfect the bed folding setup has to be perfect so everything has to be as for the standard it was
40:26a very hard day today we try to manage it with the manpower what we had so we try to work together we
40:32try to communicate with each other and we know how is the workflow is going looking at the my step count
40:41as of now I have done 20,058 steps very good afternoon ladies and gentlemen here we go again this time we'd like to call our guests to please proceed to the boarding gate thank you
40:53boarding is finally underway and the new guests get a first look at their home for the next eight nights
41:02on the bridge the captain is preparing for departure this morning we arrived late but everybody's working hard and we managed to catch up with our schedule
41:27there are three cruise ships due to leave the port within a few minutes of each other and the Borealis has the first departure slot
41:39good afternoon ma'am just to inform one hour notice until our departure of one seven zero zero local time
41:49on board the guests are getting into the holiday spirit
42:01and in the harbour tugboat captain john is preparing to give the cruise ships a special Dover send-off
42:07so usually out of courtesy for for cruise ships we dress the tugs with flags them look pretty and then we put on a water display
42:16it's nice for the passengers to see they want to make sure that the ships come back to Dover
42:23the port team are in position and the other two cruise ships are almost ready to go
42:30but at the Borealis check-in two passengers haven't arrived originally we had 1100 passengers we're down to our last two passengers and you can probably see that most of the colleagues that the check-in desk have gone home
42:45yeah if you were going on a cruise and you've got held in traffic
42:52you'd let somebody know and we've had nothing nothing from these two we just hang on for five more minutes
43:00but once that air bridge is out and the pilots on board we can't let anybody board the ship
43:07on the quayside the stores and luggage loading is complete
43:14now it's just a waiting game
43:20the ship's got windows to meet at the next port
43:22it's got a factor in weather fuel all the time that they're staying in port they're spending more money which they don't really want to do
43:28punctuality is key on the deck of the Borealis the captain is making his final preparations before he sets sail
43:35okay on the bridge you're now all ready for departure we will start up our main engine and the ship so thank you for your attention
43:42Borealis dove BTS good afternoon gangway removed thank you very much thank you you bye
43:54we are now going to close check-in and we're going to allow Gary to go home
43:59the end of a lovely day yes but I think by now we can safely say they're not going to come
44:08so there's anybody here got their passports time has run out for the missing passengers
44:15and it's now over to the vessel traffic services team to coordinate the three ships departures
44:22Borealis VTS top line thank you pilot so yeah if you like to get underway then depart by the western entrance
44:2816 52 perfect on time ain't I clever it all will be out what a team
44:47away she goes
44:51against the odds the Borealis set sail for Norway with no delay
44:57we've just let all the mooring lines off but their propellers on and away they go
45:03it's been a massive day for the cruise team but thanks to the efforts of nearly 200 port staff
45:10and the cruise on board all three ships are departing Dover on time
45:16it was a bad start for us with the ship being late but really pleased how we caught up
45:21so I was at 1700 over the moon so really successful day
45:28they are waving
45:29that lady there hasn't stopped waving
45:30they are waving
45:31brilliant work guys well done well recovered today
45:35just another day in the dream factory
45:40cheers captain
45:52next time
45:54the port police chase down a driver breaking the law
46:00you could run someone over sorry it's not good enough
46:03yeah we've lost an engineer
46:05a problem at sea risks leaving a cargo ship stranded
46:09this morning is not going well
46:11and a team of engineers are on the hunt for a leak inside the white cliffs
46:18this is the cool thing look
46:20the rightadin town of the query
46:36you have to ask for yeah
46:38a bully
46:41that's obvious
46:43they do be always lame
46:45they're playing
46:47I may notê²½
46:49Transcription by CastingWords
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