Abeg Vex! podcast guest Richard Blank Costa Ricas Call Center

Richard Blank

Abeg Vex Podcast. The Art of Human Interaction: Lessons on Empathy and Assertiveness with Richard Blank l EP19   Abeg Vex Podcast We are engaging in candid conversations without judgment. Make we gist! Step into a world of candid conversations, unfiltered opinions, and uproarious laughter with the "Abeg Vex!” Podcast.  This podcast is your ultimate escape from the mundane, a sanctuary where no topic is off- limits.  Abeg Vex Nation – a community of listeners who have discovered the therapeutic power of a good old-fashioned rant.  In this episode of the Abeg Vex Podcast, Idongesit Obeya and guest Richard Blank dive into the art of communication and building meaningful human connections. They explore topics like cultural nuances, mindful interactions, and the importance of empathy in relationships. Richard shares insights from his cross-cultural experiences, highlighting how respect and attentiveness can help navigate diverse environments.  Listeners are encouraged to reflect on their communication styles and how to balance assertiveness with kindness. This inspiring conversation is a reminder to cherish connections, embrace curiosity, and remain open to learning from one another. #CommunicationSkills #EmpathyMatters #HumanConnection   CHAPTERS: 00:00:04: Introduction 00:00:11: Welcoming Richard Blank 00:00:49: The Essence of Communication 00:02:34: Mindfulness in Conversations 00:07:09: Influence of Cultural Nuances on Communication 00:11:56: Adjusting to New Cultures 00:16:22: Judgments Based on Appearances 00:20:01: Building Meaningful Connections 00:24:18: Handling Negative Interactions 00:30:03: Closing Reflections and Lessons   https://youtu.be/AfZtvn3ovDI https://youtu.be/5SBIUjAJT-M https://youtu.be/qegoKmsWWyE https://youtu.be/Fa1hOk2Sfo8 https://youtu.be/5zvNVAZpO14   Richard Blank hired bassist Garry Gary Beers of INXS.  https://www.youtube.com/watch?v=ieGjN5H4xPQ  Idongesit Obeya, Abeg Vex Podcast, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center,trend, trending

Transcript

00:00Hello, everybody. Welcome to another great episode. I have my friend, I can say that

00:19Richard Blank. Hi, Richard.

00:21How are you today? I'm so happy to be with you and your amazing audience.

00:25Same here, same here. Richard and I got to talk a little bit a few weeks ago, and we

00:31had such a great conversation. And today we're continuing that, but we want to put all of

00:37you into it, right? And this is a conversation that I am sure somebody or group of people

00:44are going to take something from it, apply it to your lives or apply it to what you do

00:48in life. So Richard, today we're going to talk about communication and human relationship

00:54or human interaction. That is heavy.

00:57Oh, it is. But it's quite simple as well. You always want to walk away from a conversation

01:02feeling better.

01:04I'm looking forward to it. So let's jump in. Let's jump in. So communication, what's the

01:09very, what is the essence of communication?

01:12The first thing is clarity. You can always make your point and you can put in your passion

01:17and emotion, but if it's not received where it could be understood and processed, you

01:23might have to repeat it. You waste time and there's frustration. And so we try to keep

01:28it simple, stupid. We use 30 second attention span and we choose certain vocabulary, which

01:36will not evoke a defense or an ego. We try to have conversations that could be prolonged

01:42and we ask follow-up or even open-ended questions so people can give us descriptions. And instead

01:49of us assuming the right side, it could be the left side. So grab onto the tail and hold

01:53on for the ride. And it's a beautiful dance. There is an art of speech. If it's well-practiced,

01:59you become extremely well-versed and people see it as being clever in a craft. And if

02:05you can do it in two languages, my term and you, my friend, three languages, it only bears

02:11the mark of higher education. It shows structured discipline and advanced cognitive skills.

02:17So if you're ever trying to relate to somebody or show a solid first impression, you can't

02:24beat that. It really shows dedicated practice and dedication. And so it's a wonderful way

02:30to interact in the world. And so I've seen it as a gift.

02:35Right. Why should somebody care? You said something important that you have to, in communication,

02:42be mindful of the words you use in order not to invoke ego or defensiveness in the other person.

02:50Why should I care? Do you want to have friends? Would you like

02:54to be invited or considered? Because there are people that can be boasterous, but if

03:00they can back it up and it's just their own general patent personality, that's great.

03:05That's just who they are, you know? But if you have somebody that cannot produce, that

03:10is loud, complains, curses, you might not want them around. They're toxic. And some

03:16people have never been taught that way. They've only known profanity. There's nothing wrong

03:21with slang, but it's not appropriate in every situation, but it is in some. And so you just

03:27need to know the best way to get closer to somebody where they might want to make a second

03:34time to see you. They might take into consideration calling you or your resources.

03:41And so there's a positive or a negative reinforcement that people can give to you. And as much as

03:46in your mind, you think you may be in control, you're not in control if no one's contacting

03:51you. And so it's a give or take. And sometimes if I may make a suggestion, you should be

03:56the assertive one. Like when I was growing up, my mother used to make the phone calls

04:01to her friends so she could have plans on the weekend. I mean, we'd get calls as well,

04:05but she was a socialite. And so it taught me to be assertive. Like with you and I, I

04:11reached out to you originally and said, I love your podcast and let's communicate. And

04:15we did. And so don't be aggressive because it might be offensive and you don't know people's

04:20boundaries, but there's nothing wrong with sitting in the front row, raising your hand

04:24or after class, walking up and saying, professor, that was fantastic. My name is Richard Blank.

04:29I just wanted to let you know, you don't need to give me a better grade, which I hope

04:31you do. But there's nothing wrong. And I've done things where I've written certain artists

04:39and actors and musicians. And from time to time, you get something back. And especially

04:44with Cameo, which is so funny because a lot of my favorite actors from the eighties are

04:50there and you can afford them. And it's amazing to get Reggie Jackson for me. It was great.

04:56But no, it's fun stuff. But communication, since the whole world communicates, it's not

05:02like you have to go to a seminar once a year or in the hospital, have a piece of equipment

05:07or be in a certain situation with a certain... No, it's 24 seven. And so those that really

05:15see that in life, it's more living in the now. And you're not being intrusive and prying,

05:23but if you're sitting next to somebody on the train and they're having a conversation,

05:26you can't help but hear it. And there's nothing wrong with gauging tone, rate, pitch, duration,

05:33semantics, phonetics. Are they stoic? Do they have any composure or are they screaming and

05:39yelling and cursing? And so it's the self-destruction. Everyone always loves to see the person cursing

05:47and kicking and Jerry Maguiring because they always kind of want to do it, but they don't

05:53have it in them just to let go and be completely vulnerable and free to scream and cry. And

05:59it's very therapeutic. That's why they made a movie after him. Usually you see someone's

06:04lowest point, but they're not crying out for help. They're just liberating themselves like

06:08Phoenix from the ashes. Damn it. They're shedding some skin. You know that sometimes you have

06:13to get it out and then you become reborn. And as long as you didn't say something too

06:18low and too mean where you can't take it back or you broke a window, if you just had

06:23a moment, you can make a phone call and apologize, but you realize that that stage of your life

06:30is over. And so once again, if you're very attentive to your communication and relationships

06:36and how you've matured and how you see things differently now than you did in the past when

06:41you didn't have impulse control, that's maturity. Right? It is. So given we all have like, you

06:50know, different kind of influences in our lives, right? Whether it is cultural or family

06:58dynamic or environmental in a sense, how much of that do you think affects our communication

07:06with others or relations with others?

07:09The worst thing is pulling the curtain back and seeing the Wizard of Oz being that little

07:14man with buttons and controls. You never want to meet your heroes. And it's the, it's the

07:20baseball coach or the teacher that lets you write the paper a second time. So you didn't

07:26fail. So you didn't have to go home and tell your parents, you didn't get in trouble. There

07:30are some people that give second and third chances. And it's the cop that it's the cop

07:35that was the bad kid growing up, but then realized how to speak to kids. It's, it's,

07:41it's really the guy, the pilot that's done it for 30 years. And so my mentors are the

07:48ones that balanced by break, pulled me aside and said, Richie boy, you can't do this anymore

07:54because A, B and C and some man or woman that gave me a second chance because I was so stupid

08:03and really immature and not taking life seriously that they kind of snapped me into it.

08:11And so it sure through academics, my dedicated Spanish teacher in high school really set

08:17me on the path. She motivated me to study the second language, which none of my friends

08:22did. It was a prerequisite. People were majoring in medicine and law and architecture going

08:28into family business. Of course, my ice hockey coaches, I met Bernie Perrant one time, Flyers

08:34goaltender, that's my hero. I love playing hockey. I played throughout college and a

08:38little bit of men's leagues post-grad. And so I don't know, maybe it's just someone that

08:43passes the candle flame to your candle. Besides giving you light, there is some sort of energy

08:51transfer, even if it's one second's worth of a smile or handshake or go Richard go.

08:57I can't put my idols into people. I mean, I love athletics. And as I mentioned, Bernie

09:02Perrant, those are the heroes and I was fortunate to meet him. But most of your heroes should

09:07be once again, your parents or a sibling or a best friend that you could laugh and cry

09:13with. Or as I mentioned before, that teacher, that coach or that individual that saw something

09:20very, very special in you and called the balls in the strikes, right? The Jersey way,

09:26giving you a little bit of guilt.

09:27Let you know, yo, you're better than this. I've seen you at your best. So they get disappointed

09:33in you more than angry. And that is the sort of thing that will give you two sticks to

09:38whittle to get that spark or that flint. They will give it to you. They'll teach you to

09:44fish and God bless them. Especially for those that gave me the first job. I didn't have

09:50the qualifications. I just had a smile and personality and they go, damn, this kid's

09:54going to be good. He's like a rough diamond. You know, he's raw. Yeah, I was raw. I don't

09:59know what I was doing. I was zigging zagging. And I'm very thankful and I'm very considerate

10:05for that. And I'll end on this point. I do extend a second language scholarship to the

10:10proud Abington high school in Northeast Philadelphia. So I've done that since my very good friend,

10:15the principal, Angelo Barrios got promoted to superintendent of Bucks County. And so

10:21I got involved and then I got into the hall of fame for this. And so people are like,

10:25what are you still wearing your letterman's jacket? No, no. Even though I did love high

10:31school in the late eighties, early nineties, but you know what you guys did to me, you

10:36know how you made me feel during the most vulnerable years and assisting me. So of

10:40course I'm going to pay it forward and give back in my own way and I'm doing it from Costa

10:46Rica. And so I hope everybody has their own circles that become complete and that they

10:52realize the thousand thank yous that it took for them to get there and, and to go back

10:56and hive a second time and let them know that that's the beauty of communication. My friend

11:01being that one that's open to make that sort of gesture.

11:07So when we're talking about cultural nuances, right, you're in Costa Rica now and the Costa

11:14Rican culture is very different from the American culture, right? How much adjustment did you

11:21have to make to communicate in a culturally appropriate way? Or would you say if you have

11:29the right tools, you know, respect for one another, being polite when required, or just

11:37being a decent human being that can actually help you in whatever society you find yourself

11:45to communicate appropriately and assimilate well, as opposed to being really rough around

11:52the edges and not being considerate of people around you.

11:58Allow me to be candid. Okay. The world is not made of rainbows, butterflies, and unicorns.

12:05There are certain situations where I do not disclose that I am bilingual. Look at me,

12:11I stand out. It's not like I walk around in a suit all day, but come on, man, seriously.

12:17What am I? I'm a blanco. I'm a target. I'm an Anglo-Saxon. I'm an extranjero. And so

12:24certain situations, of course, I'll speak Spanish immediately. But others, I'll sit

12:28back and wait just to see if Tommy, Joey, and Billy are saying, hey, let's go see what

12:34we can do with them in Boys Town. You know, no, I don't want that. And so I've used it

12:38as a very protective, preventative advantage for me. But then again, no, let's get back

12:45to this. Costa Rica has some other advantages than Europe and the East. Why? Our proxemics

12:51to the United States. I'm a couple hour flight from Miami. We're on Mountain Time Zone. We're

12:57the only democratic society in Central America. So there's a lot of similarities between that

13:01and the United States compared to communism and other sort of countries that have dictatorships.

13:08And so we have a large infrastructure here. So once again, people aren't, their living standards

13:15are better. The majority of people here speak English, at least tourist English,

13:19at a very neutral accent level, which is very nice. There's a lot of North Americans that come

13:26here to retire and vacation. So just through interaction, they become more attuned to the

13:33North American market. So putting all of those things into consideration, then I come here.

13:39And so it was almost like starting off on second base. You know, it's not that tough.

13:44It's T-ball. And with speaking Spanish, third base. I just needed to know how to get home.

13:51And so I always like to be observing, but not too much, because then some people could find

13:58that as being offensive if you do not participate. But I always like to ask for clarification,

14:05not conflict, because I'd rather say, should I press the red button or blue button before

14:09pressing the red button and getting in trouble? And so I would always wait to see who sits down,

14:14who stands up, how they serve the food. It's fun. It's like a game because the culture is not that

14:23different. It's a Latino culture, fine. And there's a lot of family orientation and God fearing.

14:30And it's old school. Neighbors know each other and they kiss the cheek and they walk arm in arm.

14:35It's beautiful. It's like, you know, it's like the Cleavers going back in time,

14:41you know, to my three dads. But I liked it because I felt it was pure. They're very much into nature.

14:49It's an ecotourism society. And so they're healthy. And when you go to the farmer's market,

14:55you can eat well and live well. I know there's the rice and beans and beer and all that good stuff.

15:00But no, I mean, most people are in very good shape. They look great. They're beautiful.

15:05And it's a very nice culture. And so I was selective of wanting to stay here, but

15:12people can tell if your intentions are honorable. And just by having the manners that you had in

15:18front of your grandparents, by sitting up straight and you're pleased and thank yous and taking turns

15:24and it works. It's just those that might want to take advantage of you or be envious or just

15:31different and just want to make you the scapegoat that night and tease and talk about things in the

15:36United States and then point at you and go, it's your fault. You're like, I don't even live there.

15:41I didn't do anything. Yeah. Come on, Yankee. You're like, Yankee? I'm a Philly. I don't like

15:49the Yankees. But no, I'm only kidding. But you understand my point. Start yelling at me. I'm here

15:55as a guest. So you will have some people with some issues that might hate a president, might

16:01hate politics, you know, or they might think something and then they look at you and you

16:06look over there and say, it's that guy. But I've been in some fun situations. And then I've had

16:12others where they said, hey, you're the first person I ever met. That's this, this and this.

16:17Wow, you shattered all misconceptions. And so it goes both ways. Yeah.

16:25It does. And you know, just that last point you made is the ability that or the focus now to,

16:35I don't want to use the word judgment, the focus to read into what a person is or might be

16:42just by appearance, before even having a conversation, right with the person,

16:48you know, when like, when you and I first got on the call, I could have looked at your profile

16:53picture and say, you know what, I don't want to talk to this guy. He looks this way, looks that

16:57way. He seems like he might see something, you know, along these lines. And then we got on and

17:03we talked for the longest time, you know, we got into your collectibles, we got into my culture.

17:10And, you know, we talked about different geographical location, and we shared so much

17:15in common. That is something that we humans in a modern world, sometimes don't give ourselves

17:24the opportunity to learn about one another and to find that commonality. Right? We found a lot

17:30of commonality when you and I spoke. And, you know, we both were looking forward to this

17:36particular meeting. Do you think we need to exercise that muscle a little more, you know,

17:43just get to know somebody, get to talking to somebody, maybe you'll come up with that,

17:49oh, you want this, this, this and that? Oh, I wasn't expecting that, right? Nobody will look

17:54at me and know that I love to crochet, right? What? Right. Okay. Do you think that we should

18:03exercise as humans in this planet, in this bubble that we're on? It's important that we give each

18:11other the benefit of getting to know one another without being judgmental or selfish about our

18:18benefit and intention in life? Yes. And I think depending on how many contacts you want, and how

18:25much time you want to put in them, you could do it. It's like Monopoly with the houses before the

18:31hotels, archaeologists, you know, brushing off sand. You can do certain first downs and checkpoints

18:39with people. Some you get longer runs, some it's shorter, some it's time. Yeah. So what happens is

18:45you might get offended that if you spend 20 minutes or a half an hour with somebody that

18:50they don't call you the next day, or we don't make plans for the next week. Who knows what's going on

18:55in their lives. And so we can't take things personal. Okay. And the fact that people do

19:03communicate with you, I think it's fantastic. You can't judge people on what others have done or

19:09what they haven't done. Everyone works at their own pace. And you and I are special. And I'm going

19:14to say that we're very special. We hit it off, we started talking, but you allowed me and I allowed

19:21you. And then we started going through certain topics, and we saw how far they would go. And some

19:26were good, but then others were amazing. And so, but we gave the time, you're exceptionally busy.

19:33And so am I. But we realized in the course, and this is during a work day,

19:37but we need this. And it's not even a timeout. You and I need this oasis in our crazy desert,

19:45that even though it's not making money right now, and we're not attending to our clients and

19:50patients, you and I needed to hang out on a Friday for a little bit and just talk because

19:57we know that for ourselves, it's being selfless. This is for us right now and for your audience.

20:05And so when we're recharged, we can go back and finish our day. But you're bringing up some very

20:11good points, soft skills, bedside manner, empathy, second, third, and fourth follow-up questions,

20:20not prying, but if you have a dog, I'm going to ask its name, its breed, and how old is the puppy?

20:26That's all I can do. And then the next time we talk, I ask how Fluffy is doing. And so

20:32you don't glance over, you actually show interest and give it some roots, give it some real

20:38stability so you can get back to it later. It could grow. And the thousand people you meet that

20:44day, how many people actually asked you about the third language and what's going on? And so you

20:50remember those things. I've had clients tell me that India and the Philippines gave better pricing

20:56than my call center in Costa Rica. But he goes, Richard, my goodness gracious, you were so nice to Judy,

21:02my secretary, that you wrote about her and you mentioned her to me. And prior to any sort of

21:07contract, if that's the sort of relationship that you're going to have with me and the people that

21:13work with me, she's been with me for two decades, I want to definitely give you the business because

21:18I feel more comfortable with you. I've gotten that. And it's not the thing I had to force fit

21:25or be slick or clever. Judy was the greatest. I just had to let you know. And she was like the

21:30nicest lady. And so it's helped. And also you were mentioning that you might see my profile

21:37and bio and I got the suit and it's the telemarketing and I try to throw in the pinballs

21:42and Coca-Cola's, but people might need to see pre-CEO Richard, the dreamer, the long shot,

21:52the pre-expat that had the guts and the grit and the determination to leave our comfortable castles

22:03and to see if we can slay some dragons and really try life, really drink it.

22:10We had no idea where we were going. You ended up in Jersey.

22:15I love it. I love the Jersey Shore. Margaret's great. But look where it took you. And you're

22:22not done yet. You're not retiring there. And I know that for a fact. And just like myself,

22:26we're going to continue. We're in Spanish, Patapero, where you see the dog marks, the

22:33footprints in the cement or in the snow. But good for you and me. That's why we're special. And

22:40that's why we're related because we are expats. That's we travel the world and we're beautifully

22:45open-minded to people. And that's what makes us shine. And so I think that's why I'm on your

22:51podcast today because you said prior, Richard, what do you want to talk about? I go, the last

22:55thing is sales. But let's talk about happy communication that make us smile and make

23:03us feel good. Absolutely. And we have that ability. We talked about energy. And the one thing that

23:12we make a mistake of this and it's human, it's conservation, it's self-preservation,

23:19is that we tend to retreat like turtles or snails when we have that not-so-positive

23:28interaction. But if you notice a turtle or snail, what do they do? They retreat momentarily,

23:34but they come back out and continue on their journeys. So when we retreat, we tend to retreat

23:43and just blanket, you know, sometimes. And in blanketing, yes, it can preserve you from

23:51further negative interaction. However, it's also impeding the people who bring joy into your life,

23:59right? So to make it like a generalization because a person from this subgroup, a person from,

24:06you know, this gender, a person from, you know, this geographical area, you know, this and this

24:12and this and this, that means I'll just blanket everybody out that looks, resembles, sounds like,

24:18yeah. But you have really closed yourself off from a lot of people. Is that something that you agree

24:25with? You were mentioning about taking steps back, snail. Completely. When you are in a conflict or

24:34there's something that's bad. Yes. There's nothing wrong in the art of war to retreat,

24:41lick your wounds, regroup, get back. You're supposed to, even in lifting weights,

24:45you're supposed to have rest periods. And so you do not want to die on that hill

24:51and you need to choose your battles wisely. And a lot of the times when you do take a step back,

24:57you do decompress. You have a moment to think about it. Absolutely. Then things become clear.

25:04Did you overextend yourself? Were you just being easily offended? Was it something that

25:10they're just going through? And so how about this? This is what's going to assist.

25:17If you know that what you were doing had honorable intentions and good faith,

25:23that's the only tree that can withstand that storm. That's seaworthy. But don't confuse it

25:29with one person's freedom fighter is the other person's terrorist. That's not it. But if I'm

25:36a boss of a company and you're in charge of somebody's health and they're not coming to

25:40work and someone's not taking medicine or exercising and they're still smoking and

25:45my person's just not making, what are we supposed to do? Okay. These are the sort of

25:51come to clarification moments with people. Sometimes truth is the biggest hater,

25:57but there are certain ways to soften the blow. You could say, may I make a suggestion?

26:02So that's all of a sudden you get permission to say, listen, you need to wipe that mustard

26:08off your face. And then the second thing you could do is the second level is listen, when I was

26:13a freshman in high school, I lost my books all the time. So I put them in the locker.

26:18Okay. So that's why you lost your books. So then you're comparing it that way and showing,

26:23and now I own a locker. So as you can see, I don't lose my books anymore.

26:28So that's another example. And then the third one is if you don't have a choice

26:34and you do realize someone could quit, someone could die, or the tarot card tower,

26:41it could be destroyed. You might have to lay your cards down that day.

26:46And I would be extremely selective of what you say. If it comes to the point of a potential

26:53never speaking to again, or ending, I would take all emotion out and I would have to literally

27:02bare bone it and say, if you do not have $5 in gasoline, we're not getting to the beach.

27:10And I do not want to be stuck on the turnpike out of gas. It's not just you. I'm in the car

27:17with you and our friends too. So you need to be responsible. Is that going to ruin our friendship?

27:25It might, because you might get offended. But then again, hey man, we're not going to ruin

27:29Labor Day weekend because you were the one that forgot to put gas in the car or you weren't

27:35responsible. And so I'm just giving you an example where you have to lay it on the line compared to

27:41saying, hey man, my girlfriend's down there. Come on, I'm never going to miss the party.

27:45And come on, man, we paid all this money for the house. I mean, you don't go there. You're like,

27:49dude, be responsible. And also, how about this? We could get killed. Let's say a tractor truck

27:54doesn't see us with the fog and we're on the side of the road. That's the last place. And then the

27:59cops show up. Now you're getting a ticket for something. It's going to be the worst day ever.

28:04And so you might need to have that conversation before reminding, comparing, and then bottom

28:11lining. But then hopefully before we leave for the trip, you slept that night, you calmed down,

28:17you worked out, you ate a meal on it. And the next day you go, listen, man, we really got to talk

28:21about the gasoline. Yeah, you're right, Richard. I realized we need 10 bucks. I'm like, okay,

28:25good. So now we don't have to go there again. And so given the luxury of time, my friend,

28:30if you do not have to give that gunslinger snapback decision, there's no ultimatum right

28:36now or never. Tell me now, my goodness gracious, how much do you value our relationship? You're

28:44giving me an ultimatum of never again. Will you please allow me to ponder or at least take a walk

28:49on it so I can decide, is it just a bad moment for you or has this relationship run its course?

28:59And that's the saddest thing. That's a fading flower or like the end of fall coming into winter.

29:07And that makes me so sad when something that was so bright and beautiful one time dies and goes

29:15away. And maybe it's the circle of life or people just change. But as I say before, my friend, if

29:25you and I are consistent just through love and empathy and understanding, maybe it's the other

29:30person that decided to step off of that mutual path that we were on. Absolutely. And it's okay

29:37either way. I think the only person we can control is us. If anybody has taken anything

29:45from this conversation, given Richard, we have a lot in common. I think we are going to continue

29:51this conversation where the other. So if you've taken anything from this conversation is focus on

30:00your energy, focus on the energy that you put out in the world. Be assertive when you need to,

30:05you know, for your own energy protection in a sense and for your own safety. However,

30:11if it's not being reciprocated or the person doesn't take your presence in a way that you

30:18would like to be perceived, it's okay. You know, let it fall off just like the fall leaves. Like

30:23Richard said, let it fall off. Things are seasonal. People are seasonal as well. Some people are

30:28seasonal as well, right? The people that come into your life, you know, like the bright, beautiful

30:33blossom in the spring and the others that fall off like the leaves in the fall. So please be kind to

30:39yourself. Be kind to everybody you meet. Be a good person. Just be a good person. Be empathetic.

30:46Listen, invest in being an inquisitive person. We're not saying be nosy. Please do not go

30:54diving into people's lives. Asking about Fluffy was Fluffy's name. Leave it at that. Next time

30:58you can ask about Fluffy and ask if Fluffy came from the pound. Was Fluffy bred for sale? Was

31:05Fluffy a mutt? Like, you know, it's not necessary. So Richard, thank you for being here. I really

31:12appreciate this conversation. We needed this for us today. I feel 10 times better and I had the

31:21best time with you today. It was so much fun. Great, great, great, great. Thank you everybody

31:25for listening. Please let us know what you think about this conversation. We're happy to have more

31:30of it because it is necessary. Let us know what you think. And also about Richard. We're going

31:37to include everything Richard in the show notes. So all of Richard's endeavors, businesses, his

31:42likes. He collects good balls. So all of his likes and, you know, everything that makes Richard

31:48Richard will be included in the show notes. So all of you can get to know Richard. And if anybody

31:53is willing to reach out to him, to work with him, explore whatever Richard has to offer, we want

31:59you to have that opportunity. So we will include everything Richard Blanks in the show notes. So

32:05thank you everybody for listening. Thank you, Richard, for being here. Bye-bye.

32:14Thanks for tuning in to Avik Beck's podcast. If you enjoyed today's episode, don't forget to

32:19subscribe, rate, and leave us a review. It really helps us out. We'd love to hear your thoughts and

32:24continue the discussion. So join us on social media or drop us a message. Until next time,

32:30keep exploring, stay curious, and keep pushing the boundaries of your world.

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