Masithokoze Moyo, 45, was left without access to her money and had her passport cancelled after Co-operative Bank mistakenly registered her as deceased.
The error, made when she tried to switch banks, led to her credit cards being declined and creditors being notified of her supposed death.
It took 16 days to restore her accounts, but she missed a holiday and suffered severe distress.
Now, she is demanding £5 million in compensation, while the bank has apologised and pledged to prevent similar mistakes.
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