00:00The hope is to get people across England to feedback on any of their health and social
00:08care experiences, be it positive or negative, we need to know. We need to understand what
00:14people's experiences are, what their needs are, to see if we're meeting those needs.
00:19We need to know where we can make services better, make them more suitable for people,
00:23make them safer for people. But also the other side of that is that if something's going
00:28particularly well, if you've had a good experience, then we want to know that too because we can
00:32try and hopefully replicate that experience across the system to do things better overall.
00:39It's been reported that feedback to NHS leaders can help those who make decisions about care.
00:44As a result, it's been said that the clearer the feedback, the better the recommendations
00:48for improvement that can be made in the healthcare system. Dr Ranj Singh said that feedback is
00:54indispensable and as such helps to improve the quality of care.
00:59People don't readily give feedback. And one is because they may not have access to the
01:03means to do so. Two, they may not know how to do so. Two in five of us from recent research
01:10from the CQC and Healthwatch say that they don't know how to give that feedback. One
01:14in five of us say we don't have time. You know, we've all got really busy lives. We've
01:17got lots to do. So I'm here to tell you that actually your feedback is really important.
01:22It is taken seriously and we try to use it. And the more people that use this service
01:28to feedback their views and experiences, the more evidence we've got to try and affect
01:33that change. But you can do it really quickly. You just go online. It's a case of filling
01:37in a very short and simple questionnaire, a little online form that takes about three
01:43minutes to complete. So if you take a moment anytime this week or going forward, just go
01:47online on any device, fill in that questionnaire, and we can use that information to really
01:52make a massive difference. So that's why it's so, so important for us to hear from you.
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