00:00What are the benefits of the APO?
00:04The APO, as provided by the Digital Administration Code,
00:08is the mobile access point for all public services.
00:14With the APO you can receive communications,
00:17you can make payments,
00:19you can directly access the services of individual entities
00:23in the so-called single sign-on mode,
00:26without having to make a second authentication,
00:29for example, as it happens here in Lombardy,
00:32the possibility to book health services directly from the APO.
00:36And recently, as we have seen,
00:38it is possible, through our app,
00:41to keep the digital versions of the main documents of the people,
00:47from the patent to the health record.
00:49What we have all experienced
00:52is that today there are about 3.8 million citizens
00:56who have downloaded this solution.
01:00The APO is now in the hands of over 20 million Italians
01:03who can use directly in the app
01:06over 335,000 services delivered by more than 16,000 entities.
01:13In 2024, the platform managed,
01:17through these entities,
01:19over 350 million messages in the app.
01:23In addition to the great dissemination,
01:26which is explained by the numbers,
01:28it has another important value,
01:30which is to be actively integrated
01:32with all the platforms of the Pagopia ecosystem
01:34and also with the major national digital platforms.
01:39This allows people to have access
01:43to an integrated system of services
01:45that allows them to manage the entire life cycle of the public service.
01:51In particular, the integration with SEND
01:54and the Pagopia platform
01:56allows you to manage in a simple and fast way
02:00both the reception of legal warnings
02:04in digital mode directly in the app
02:06and the payment of the Pagopia warning
02:11through the integration with the Pagopia payment platform.
02:15Recently, together with McKinsey,
02:17we have developed a study
02:19to measure the value that our platforms provide
02:23and return to the entire country system.
02:26Thanks to the survey done together with McKinsey,
02:29we have found that the entities have saved
02:32in 2023 about 70 million administrative expenses
02:38and 75 million corresponding to a discount
02:42relative to the force of work saved
02:45for automations and activities
02:48managed directly through our platforms.
02:51In addition, looking at citizens,
02:54the most interesting data are
02:56that 75% of citizens believe they have improved
03:01access to public services
03:03thanks to the Pagopia platforms
03:05and 70% of people
03:07who are in disadvantaged populations
03:09have declared that they have increased
03:12their level of autonomy
03:14regarding access to public services.
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