00:00Pantawid-Pamilyang Pilipino Program Grantee
00:03Pantawid-Pamilyang Pilipino Program Grantee experienced a series of problems
00:08that hit your heart, Action Man.
00:10His name was wrongly spelled in the DSWD database.
00:14Other problems arose, such as the delayed release of his assistance.
00:18Here is our action.
00:22Pantawid-Pamilyang Pilipino Program Grantee
00:25Ten years ago, Geneline was the replacement for Pantawid-Pamilyang Pilipino Program
00:31or 4-Piece Grantee.
00:33When her mother passed away in 2016,
00:35Geneline moved from Occidental, Mindoro to San Jose, Del Monde, Bulacan
00:39to live with her older brother.
00:42Geneline received a payout of P25,000 from 2018 to May 2020
00:49until June of the same year.
00:53When we moved here, there was a problem with the name.
00:58There was a name discrepancy.
01:01According to the DSWD City Link of San Jose, Del Monde, Bulacan,
01:05there was a difference in the spelling of Geneline's name in their database.
01:10I read everything they asked for.
01:13Until now, I haven't seen an answer.
01:17I haven't seen an explanation of what happened.
01:21Now, they said, wait, wait, wait, just wait.
01:25It's being processed. It will take a long time.
01:29Geneline's wait for the payout
01:31reached the completion of her exit as a beneficiary of 4-Piece in September 2023.
01:39She is the last monitored child in the family who is now 18 years old.
01:44It's almost complete.
01:46It's very difficult.
01:48That's what we were hoping to get.
01:53Your beloved action man fell asleep at the DSWD Field Office, Region 3, Central Luzon.
01:58They explained that there was a difference in the spelling of Geneline's name
02:03in her cash card in Mindoro,
02:05which was corrected in December 2016.
02:08In 2019, her transfer was processed and approved in San Jose, Del Monde, Bulacan,
02:13where she was given a new cash card in April 2022.
02:18In October 2023, the follow-up to the unpaid payout in her account was successful.
02:23Several documents were requested by the agency and Geneline was approved in August 2024.
02:29The transfer of funds was approved,
02:31but a few days ago, there was a problem with Geneline's cash card.
02:36It was blocked and needed to be reset.
02:39Now, the bank is trying to fix it.
02:41Tung Akin, the beneficiary,
02:43entered Geneline's account with a payout of more than Php60,000.
02:47I'm very thankful.
02:49At that time, I couldn't get close to my beloved action man.
02:54He fell asleep.
02:56I miss him every hour.
02:58Thank you very much.
02:59I'm very thankful.
03:05Mission accomplished, Kapuso.
03:07For your updates, visit the Kapuso Action Man Facebook page.
03:10For any complaints, abuses, or suspicions,
03:13we are here for you.
03:15Kapuso Action Man.
03:29Kapuso Action Man.
