How Transport for London is making it easier for passengers to claim refunds

Transcript

00:00Tired of hidden TFL fees or being overcharged for your journeys?

00:04Well, Transport for London is now making it easier for passengers to claim refunds

00:09under its new app, Upgrade.

00:11Tube and bus passengers will be able to check their journey history almost instantaneously,

00:15which will help them to quickly request money back after a so-called card clash.

00:20This means it will now be easier to check how much you're being charged for journeys

00:24made with Oyster cards or on contactless.

00:26The update will make it easier to apply for a refund for incomplete journeys.

00:30This can happen if different cards or devices are used to touch in and touch out.

00:35Currently, passengers can only request a refund through TFL's website

00:39or on the specific Oyster and contactless app.

00:42The upgrade will also enable passengers to top up their Oyster cards

00:46and buy season tickets via the app.

00:48However, concessionary Oyster cards such as the 16 plus and the 18 plus Zip cards

00:53and the Care Leavers and Apprentice photo cards

00:55will not be able to use the app to view journey history or add credit.

00:59TFL says it will look to add adult concessionary cards to TFL Go in the future,

01:04but for now to expect the current plan to roll out over the coming weeks.