00:00Today's decision wasn't about the increase in the state pension age, it was about how that increase was communicated between 2005 and 2007.
00:12The Ombudsman found there was a delay, a 28 month delay in sending letters out, that this was our administration.
00:20We accept and we are sorry, but we don't agree to what the Ombudsman concluded on injustice and on the limit of it.
00:29Even if we had sent those letters out and provided research which showed it wouldn't have made the difference, the Ombudsman said.
00:36And for that reason, we are providing compensation, at least because 90% of women born in the 1950s knew that the state pension age was increasing.
00:48And we don't think that a flat rate compensation scheme costing up to £10.5 billion would be a fair and appropriate use of taxpayers' money.
00:57I know that many women born in the 1950s have been disappointed with it and we think it is the right and fair decision.
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