One in three consumers are struggling with a poor internet service

National World - LocalTV

Sixty-five percent of people surveyed recently said that reliable internet connectivity is an essential part of modern life, however many are struggling with a poor and often expensive service.

Transcript

00:00Internet connectivity remains a pressing issue in the UK, with new research revealing that

00:07a third of households experience slow or no internet in certain areas of their homes.

00:14These areas are often referred to as not-spots. This is a significant concern as 65% of consumers

00:21now view reliable connectivity as essential for daily life. The frustration is palpable

00:28with 86% of those affected finding it disruptive and 46% describing it as very frustrating.

00:36Furthermore, poor connectivity impacts online shopping behaviour as nearly one in five consumers

00:43will abandon a website if it doesn't load within seconds, leading to lost sales, with

00:49two-thirds of people believing internet providers should do more to resolve these issues. It

00:55raises an important question for the UK. Are our internet services good enough and

01:00more importantly, are they good value?

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