00:00The NHS means everything to me. It's a comprehensive service that is available to all of us from
00:10cradle to grave.
00:11My cousin, he broke his ankle and he had to wait two hours for an ambulance. He was laying
00:19on the back doorstep in agony, like, that's the trouble, isn't it? It's just accessing
00:24it when you want it, isn't it?
00:26So to me, the NHS is a family of people who all want the best for patients, who want the
00:32best for their communities, a group of people who care.
00:37It seems to me that the NHS is understaffed and overmanaged.
00:42I mean, NHS, since it was set up in 1948, means providing world-class health service
00:47free of charge and, you know, it's for the people, not the ability to pay.
00:54It shouldn't be a postcode lottery, should it? It should be the same care all over the
00:58country, really.
01:00My family have had cancer and serious illnesses. I've had two babies in the NHS and they've
01:05always been safe and well and cared for and, yeah, it's absolutely vital we have an NHS.
01:11Throwing more money at the health service doesn't seem to be improving it at all.
01:15I think the confidence in NHS certain services is at an all-time low.
01:20And it's becoming so much under pressure and we don't want people to leave either.
01:24We want people to stay, we want home-grown talent and I do feel that's been driven away
01:30and if we can bring that back, that is really important.
01:35If the GP services are made more robust, then that will have less strain on the hospitals
01:39and the A&E services.
01:42Increasing the volume, getting more patients through of any complexity.
01:47There's hospitals in different parts of the country all need to work together, don't they?
01:51So mistakes aren't made.
01:53I think I could make the NHS better for signposting my family if they want to go to the hospital.
01:58I'll say, well, actually, have you explored the other facilities that we have? Have you
02:03experienced out-of-hours care?
02:06I feel there needs to be more work in the community to prevent people from actually
02:10attending the hospital. I think there should be more services to deal with minor injuries
02:17and things that can be dealt with by the GP or community teams.
02:23Accessibility-wise, all we need to do is send a text message and then we can get an appointment
02:28quite quickly.
02:29If somebody gets a slight flu or certain things, they don't need to go to A&E. They can go
02:36to, for example, a local pharmacy or various other means as well.
02:42I think the whole country needs to look at themselves. They can't just expect the NHS
02:47to always dig them out of illnesses, the smoking and one thing or another.
02:53The biggest change needs to be the general public. They need to take more care of themselves.
03:00So, if you're going to get fat, then your joints are going to get weaker and then, of
03:05course, you need knee replacements, hip replacements. It all costs money, doesn't it?
03:09I think we could educate children better so that we're doing things from the bottom
03:14up instead of always trying to be reactive to the problems that are there now.
03:20It's very, very important in the NHS to be the forefront of everything.
03:25The NHS is a valuable asset to the nation. It is really important we sort things out.
03:39Because we don't want to lose it.
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