00:00Edwina Hyler used to travel to work on Sydney's toll roads, but when the amount she was paying
00:08each week hit $150 in December last year, she quit her job and found a new one closer
00:14to home and away from the tolls.
00:17It just wasn't feasible anymore to pay that kind of money in tolls just to get to work.
00:22Like I'd have to work a day just to pay tolls.
00:26It's a feeling familiar to drivers in Sydney, Brisbane and Melbourne, where toll prices
00:31have surged during the cost of living crisis.
00:34That's because they're pegged to inflation, and so Transurban earned a record $3.5 billion
00:40in revenue last financial year, operating 18 of Australia's 22 toll roads.
00:46Their business is not there for the public good, it's there to make money.
00:51Even in times of low inflation, most of its tolls are guaranteed to rise by 4% a year.
00:57A giant of the industry and former Transurban director Tony Sheppard says that deal should
01:03be off the table for future toll roads.
01:05Well I think in new projects I think we can eliminate it.
01:08Now we put it in originally because the risks were just so enormous and that was what we
01:13needed to get people to be prepared to invest.
01:16Transurban declined an interview and did not respond to questions, but in a statement said
01:21Toll prices in Australia, and how much they rise, have always been determined by state
01:27or local governments, as have the charges associated with toll notices and late payments.
01:32The NSW government has promised to slash toll prices in Sydney, and is now negotiating a
01:38new tolling model with Transurban.
01:40If we don't reform tolls, Sydney will become a more congested place to live, it'll be less
01:46productive than it should be, and it'll have a real impact on people's lives, particularly
01:51in Sydney's outer suburbs.
01:53Since Edwina Hyland changed jobs, the state government's introduced a two year, $60 per
01:58week cap on tolls.
01:59But when it ends, drivers like her may be back to paying full price.
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