Is There a Starbucks Staffing Shortage?

According to an internal survey, only one-third of Starbucks employees in the U.S. feel that their stores are "consistently" and adequately staffed.

Transcript

00:00Is that coffee line in the morning backed up grande size?

00:04Could be due to staffing issues.

00:06According to an internal survey initially reported by Bloomberg,

00:09only one-third of Starbucks employees in the U.S. feel their stores

00:12are consistently and adequately staffed.

00:15This figure decreases to just 25% of the chain's premium

00:19Starbucks Reserve and Roastery locations.

00:22And that will be a new task for new CEO Brian Nickel,

00:25as he's actively addressing staffing concerns,

00:28acknowledging that understaffing can result in delays for baristas

00:32and longer wait times for customers.

00:34Many employees are hopeful that Nickel will introduce operational improvements

00:38similar to those he implemented at Chipotle.