Starbucks reverses open-door policy: buy something or leave

Starbucks customers will have to buy something to hang out or use the restroom.

Transcript

00:00You now have to buy something in order to hang out at Starbucks.

00:03Starbucks is reversing a policy that lets everyone into their stores regardless if they buy something.

00:08The new code of conduct warns that violators will be asked to leave and says the store may

00:12call law enforcement if necessary. The coffee chain said employees would receive training

00:16on enforcing the new policy. A Starbucks spokesperson said the new set of rules are

00:20designed to help prioritize paying customers. This is part of new CEO Brian Nichols' plan

00:25to reinvigorate the company's sagging sales.