00:00Hi, I am Teenie AI.
00:03My goal is to not just boost the productivity of businesses, but to expand their team.
00:08I possess the knowledge that Antavo as a company has learned over the past 10 years.
00:13I'll be available 24-7.
00:14I'll be the new AI colleague for Antavo's partners and customers.
00:18Advantages of an experience-based loyalty program include fostering emotional connections
00:23with customers, enhancing brand loyalty, and creating memorable interactions.
00:29This approach encourages customer engagement beyond transactions, leading to stronger relationships,
00:34higher retention, and increased word-of-mouth advocacy.
00:38So basically, you can chat with Teenie, you can video call with Teenie, and you can voice
00:44call with Teenie.
00:45And in order to do that, she was photographed in a very pro studio with all this equipment
00:54around her.
00:56So the Teenie AI is really after her likeness.
00:59We even recorded her voice and how she blinks.
01:04So it's just really talking to a virtual Teenie that is Teenie AI.
01:25I think we had 60 or 70 cameras focusing on just me, and I needed to sit down, stayed
01:54in a stick position like this, and I needed to make strange facial expressions with my
02:02face so it can record all my wrinkles that I'm lucky that I don't have much.
02:25We put a face in the chatbot, but a chatbot like that would usually have an amount of
02:32knowledge.
02:33What Teenie AI is, is an agent AI, which means that it has like this amount of knowledge
02:41because it can access databases through services.
02:47It can not only give information, but do actions.
02:51It can advise.
02:54It has memory.
02:55So chatbots usually don't have that.
02:59And Teenie AI has all of these and the knowledge of loyalty programs of the world.
03:05Hi, this is the workflow my colleague created for our Black Friday campaign.
03:11However, I want to change the reward gold members get.
03:14Hi, Teenie AI, where should I change this campaign so that gold members get a different
03:20type of rewards?
03:21Hi, I highlighted the related node.
03:27Open it and choose a different type of reward from its drop down menu.
03:31It will be able to answer.
03:34Of course, there are some limitations because we still training Teenie AI.
03:39But actually, I'm really proud of that it has my face and voice, and I didn't have any
03:47concern regarding to this from the very beginning because I'm used to be being the commercial
03:54face or voice of something.
04:17I work actually because I cannot be everywhere and we are working at Antavu with global companies
04:41around the world, like with KFC, Flying Tiger, Benefit Cosmetics, C&J and many others.
04:49And you know, because of the time zone differences as well, it can be really tiring for me to
04:55have a meeting in Asia at early morning, maybe four or five a.m. sometimes, and then in the
05:01late evening with the U.S.
05:03And now we have someone who can replace me at least some part of the process, how we
05:10are working with our customers and can take over this burden from me and ease my job basically.
05:18And where can I change when the campaign ends?
05:24The start and end date of a campaign can be edited in the starting trigger mode.
05:30You can change the start and end date there.
05:34From my own personal experience as well, that I like to talk to people better.
05:40I mean, I want to talk with people with a real face.
05:44And the chatbots usually have really cute avatars or really by default answers that
05:51they are giving back to you.
05:53But if you talk with a real person, it's actually the benefit of it, I think, is that it seems
06:00like you feel like that someone is explaining to you the thing that you are not sure about.
06:10This is definitely for our customers, which are brands and retailers and enterprises.
06:27So it's not for the consumer.
06:30This is for the marketeer, the loyalty program manager, like they get a colleague, one extra
06:38colleague to help them.
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