South Eastern Health Trust launches My Care app

Transcript

00:00We find it a really beneficial tool and we're able to communicate directly with

00:07our patients. Patients are able to get access to all their appointments in the

00:12one place so it means it's less confusion and we feel that it has

00:17reduced missed appointment times. Patients are able to get access to not

00:22only their appointments but also results, so blood tests, results of procedures,

00:27doctors letters, they're getting them much quicker than if they were waiting

00:31on a next appointment or waiting on letters coming out in the post. The app is

00:36very secure, it's password protected so you can get in via a password or if

00:41there's biometrics you can use your thumbprint or facial recognition. From a

00:45professional level I've seen the benefit for my patients but also on a personal

00:49level I've downloaded the app myself. I encouraged my mum to download the app

00:53she was able to give me access to it so I also get the notifications on my phone

00:59for her appointments, for her results and which causes her less anxiety and

01:05because I'm able to get these directly to my phone I can ensure that she gets

01:10to her appointments on time and I'm able to feed back her results to her

01:17without her having to wait.

01:21Quite simply this is putting health care into the hands of individuals and

01:26patients. This is their opportunity to access an app on their phone anywhere at

01:32any time to find information about their health care, their health records, their

01:36patient journey and so it is significant, it's a significant breakthrough.

01:41It's actually easy to navigate but I always say to people go in and have a

01:44look even if it's not your trust because it gives you an idea from a health care

01:50profession to know what we are talking about and from a service user and carers

01:54perspective what we're actually seeing that's a game-changer for the NHS but

02:00more importantly for patients because we've got control back.