Southern Water's Your Water Matters event in Lancing

SussexWorld

Southern Water customers in West Sussex were given the opportunity to ask questions and raise suggestions and concerns when the latest Your Water Matters event arrived in Lancing last week.

Transcript

00:00I'm Ashley Marshman, Head of Customer Service at Southern Water.

00:02We are here today speaking to customers in Lansing and the surrounding area.

00:06We have had a really good turnout, so thank you to all our customers for coming down.

00:10We're sharing a whole raft of information across the business,

00:15but also to answer some of our customers' questions about some of the issues that

00:18they've been facing in Lansing. Things like Winstead Lane, where we're replacing a sewer pipe,

00:24the Manor Close where we're doing some work on the road,

00:27and also giving them an update on what happened in Shoreham with the burst sewer up there as well.

00:32A lot of the conversations we've been having is around our investment, so what we're investing

00:36over the next five years. We're going to be investing a record £8 billion between 2025 and

00:442030. This is going to be £3.3 billion on environmental projects to help improve the

00:50environment and make it great for our communities. Also reducing storm overflows, we know they're

00:57really important to our customers and that's what we're focusing on. We're also going to be spending

01:03millions of pounds on reducing leakage and ensuring that our water network is lit for the future.

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